Shake Shack Staten Island Mall - New Springville

Shake Shack never disappoints when it comes to food! Every time I go, the food is fresh, flavorful, and consistently high quality. The burgers are juicy and perfectly cooked, with the shack sauce adding the perfect touch. The potato buns are soft yet sturdy, holding everything together perfectly.

Their crinkle-cut fries are always crispy and well-seasoned, and if you get them with cheese, it takes them to another level. And the shakes? Absolutely top-tier—thick, creamy, and full of flavor. Whether it’s vanilla, chocolate, or one of their seasonal flavors, you really can’t go wrong.

The service is quick and efficient, even during peak hours, and the staff is always friendly and professional. However, the reason for my 4-star rating instead of 5 is my most recent visit, where the bathrooms were filthy. There was a lot of urine on the floor by the urinals, making the restroom feel unsanitary and unpleasant. The bathrooms must be cleaned more often, at least every 30 minutes throughout the day, to maintain the same high standards as the rest of the restaurant.

Overall, Shake Shack remains one of my favorite fast-food spots, and I’ll definitely keep coming back. If they improve restroom cleanliness, it would easily be a 5-star experience!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Shackburger, Chicken Bites, Cheese Fries, Cheeseburger, Shack Stack, Double Shack Burger and Fries with Cheese, Fries

I don’t go to the mall often, but when I do I always crave Shake Shack. The food court options don’t do it for me. The burger was flavorful and crisp, the fries were delicious as always. We got the double shack burger and fries with the tropical kiwi lemonade. The seating area is pretty large and happened to be fairly empty, but it does fill up quick during the weekends depending on the time and it’s far too cold currently to sit outside. Overall, Shake Shack continues to provide a satisfying meal.

Atmosphere: 4

Food: 5

Service: 4

I came here a few days ago and ordered with my daughter and the employee behind the counter would not stop starting at her,she is 14 year old, i caught him looking her up and down, more than once mind you, i had to move her out of his sight while we waited for food. To me he looked indian and at least 30 years old. Disgusting especially because so many kids like to hang out here and come here after school. Never letting them come here again, be careful if you let your kids hang out here. I asked my daughters friends if they ever had any problems and one said that one of the middle aged 40 year old man cashiers made a comment on her outfit that made her uncomfortable. These girls are 13-15 years old. Completly unexeptable and disgusting be careful!!!

My burger was super pink and it was disgusting , never again going back

Food: 1

The food is amazing but it is really expensive to order here

Atmosphere: 1

Food: 5

Service: 3

Recommended dishes: Cheese Fries

They didn’t serve lettuce and tomatoes when I ordered shack burger without pre-noticing. Is it normal situation?

Definitely the best burgers out of the fast food chains. Made to order

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Shackburger, Chicken Bites, Cheese Fries, Bacon Cheese Fries, Cheeseburger, Frozen Custard, Fries

It's very good but I think we could do better for the value for money.

Atmosphere: 3

Food: 4

Service: 3

It's horrible. No flavor at all just greasy. Not worth the money at all.

Atmosphere: 2

Food: 1

Service: 4

If you crave for some last minute shake shack, this is the place. They have very limited indoor seating, so be lucky to get your seats. Who will want to wait for there chance to be seated, while your food is hot.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Shackburger, Cheese Fries, Spicy Cheese Fries with Ranch, Veggie Burger, Fries

I know it was 40 Minutes before closing and everyone was very anxious to leave, but serving up 3 burgers that were completely raw to a family with an 8 year old is unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Food is good but service is horrible! My vegan burger I’m waiting for 25 min. Seriously? And it’s have not so many people! I’m upset. Don’t like this location at all!

Atmosphere: 2

Food: 4

Service: 1

Got my order correct. Service was fast and the food was great!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Shackburger

Only problem was they ran out of beef patties

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger

I really liked the food, ordering is a bit complicated.

Atmosphere: 5

Food: 5

Service: 4