Starbucks

I wish I could give this Starbucks zero stars. As a recurring customer who studies here often and orders coffee every day, I expected a welcoming environment, but my experience was appalling. I came in to study, fully intending to order coffee after settling in, only to be told within 10 minutes that I had to leave because I hadn’t ordered yet. Policies are one thing, but the way I was treated was unacceptable.

The owner’s attitude was shockingly rude, condescending, and dismissive. Despite being a loyal customer, I was made to feel like a burden and a criminal for simply taking a moment before placing my order. To make matters worse, the owner even accused me of lying about my intentions, despite the fact that I had no idea what he was talking about. Their tone was insulting and unprofessional, showing a complete lack of respect for customers.

To the owner, I ask:

Is this how you treat loyal customers who support your business daily?

Do you truly believe that kicking someone out within minutes is good customer service?

How do you justify speaking to customers in such a rude and disrespectful manner?

Have you considered how this kind of treatment affects your business and reputation?

If you enjoy being mistreated, by all means, visit this Starbucks. But if you value basic human decency and respect, take your business elsewhere. It’s a shame that a place I once visited daily has shown such disregard for its patrons. Absolutely disgraceful service, and I will not be returning.

EDIT: It’s clear from this lack of genuine empathy that the owner doesn’t actually care about the disrespectful experience I had. This generic response only reinforces the lack of accountability and concern.

Atmosphere: 1

Food: 1

Service: 1

Love personal and service. Compare other Starbucks witch I visit I think

Atmosphere: 5

Service: 5

Something about this location and the evening staff lately is so off. Every drink order lately has been wrong, even when it isn’t busy. The evening staff lately also needs to get some training, apologize to customers when you serve them the wrong $10 coffee….

Service: 1

Saturday morning I went through the drive through with tears in my eyes as I was dealing with an unfortunate event in my life… I was instantly greeted by Jada with a smile that could brighten the darkest skies… she went above and beyond to make sure I did not leave that drive through line without a smile just like hers on my face. Jada thank you for your kind words during such a horrible moment in my life. Coffee always makes everyone’s days better… but having it served by someone as genuine as you made it all the more better!thank you!Carissa StarThe customer who’s day you brightened :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Caramel Macchiato

Great as always

Atmosphere: 5

Food: 5

Service: 5

Busy location. Consistent STARBUCKS

Atmosphere: 5

Food: 5

Service: 5

great place to hang

Atmosphere: 4

Food: 4

Service: 4

Starbucks is my go to when I need a break from the hustle and bustle of everyday life.

Atmosphere: 5

Food: 5

Service: 5

good listener

another weak coffee just ruins the morning, the manager is of course very sorry, but he never learned to insert links, like Starbucks, more and more chemicals in drinks, I’m starting to return the

Atmosphere: 1

Food: 1

Service: 1

Terrible. Takes forever to get your drinks even if it’s not busy. Wouldn’t recommend if you want to grab and go,would take about 23-30 minutes to finally get your order and that’s if you say something to the staff if not they’ll definitely forget about your order. I had this happen to me most of the time I come in. If you really have the patience to wait 20-30 minutes for a coffee, go for it but otherwise I wouldn’t recommend it save yourself time and got to another Starbucks.

Food: 3

Service: 1

I’m beyond tired of getting 3/4 of a cup of latte and paying as much as they charge for it… its all the locations because when I complain they say it’s the way the company says we have to make

Atmosphere: 3

Food: 3

Service: 3

Fast and efficient service.
I'm a big starbucks fan and enjoys the environment and food. It does matter which location you go to with the service.

Their service is terrible. i was there today to pick up my order. I was waiting to see if the staff member will call out my name. she placed two coffee cups on the pick up area.i dont want to touch other people coffee cups. when i asked about my order, one of the staff member said he do not want to print all the incoming orders, so he told me to wait until my turn comes. i waited for some more time, they dont even care. when i asked him to see my order based on the receipt number, he looked at the prepared orders and found mine. the lady whoever prepared my order did not care to say my name out. how would i know if my order is prepared or not. should i have to check each and every cup for my name. i was there right opposite to her when she made my order. did not expecttttt this.

Atmosphere: 3

Food: 4

Service: 1

Good idea ?

Atmosphere: 4

Food: 5

Service: 4