Good Starbucks, drinks are made to order as specified. Friendly staff. A+
Kenny Dandy
I remember when Starbucks introduced real Italian espresso to the United States back in the early nineties. When they used to pull real shots. I have no idea what this weak bathwater is they call espresso? It's not even good enough to call drip coffee. And to add insult to injury, the servers there do not care one bit that there is another human there in front of them...very sad
Service: 1
Keshaun Duncan
I’m slowly starting to hate this location with a passion. I usually don’t go here but since as my fav Starbucks ran out of matcha, I took a leap of faith and came to this location. I ordered a refresher and a matcha with non dairy cold foam on both. They mistakenly added chocolate cold foam on the matcha drink. We asked them to remake it. They did but now the matcha is over baring and powerful as if they added ten spoons of matcha powder in the drink. I told the guy that it tasted too powerful and grassy and he told me in a condescending tone that's how matcha suppose to taste. Keep in mind I’m spending MY AMERICAN US DOLLARS on these drink ($17 and change) and they keke’ing about like THEY are the ones that’s doing me a favor. We waited like an additional probably 30mins for them to correct their mistake. I order the same drinks everyday and I know what it should look and test like, and I’m paying for it period. And he also gave me attitude as if I was being difficult. Please avoid them at all cost there’s other Starbucks locations that’s better than this one.
Atmosphere: 5
Food: 2
Service: 1
R B
I’ve been frequenting this shop for many months, if not years, because it’s the only one open until 10pm in this part of Staten Island, and has a large indoor seating area, which made it convenient for a quick coffee stop or to sit and get some emails out.
However, its quality has been steadily deteriorating. I don’t know who is the current store manager, but s/he needs to be fired, because the customer service is in sharp decline.
The staff never smiles, they almost scoff at you when you make an order, with one particular small-stature lady who barely hides a grimace of disdain, giving the vibe of hating customers.
They frequently shut down their coffee machine ahead of time, play loud music, running a/c on extreme cold, loudly move chairs and tables, operate their steamer - all geared toward making the stay as less pleasant as possible, and make the customer leave quickly.
Today, I came to get a cup of coffee and leave - but the door was shut before the corporate-mandated cutoff time. There were still people inside. The crew saw me outside, but pretended to ignore me.
This incident reminded me that the store was also closed by NYC for, I believe, sanitary reasons.
I am documenting it immediately, with pictures. I spend hundreds of dollars on Starbucks, and this store crew needs to get a grip quickly, or be replaced entirely. They don’t want money, they hate customers, they just want to go home.
I’ll probably get spit in my latte for this review, but I drove here, wasting gas and money, only to face a closed door and barely hidden smirks.
These baristas harm the brand. Sorry not sorry.
Atmosphere: 1
Food: 3
Service: 1
Selo Meqiku
This is one of the best locations in staten island, for the atmosphere and parking, also offers outdoor seating. The only thing this place could use an improvement on is service, most of the time a bit slow, understaffed.
Atmosphere: 5
Food: 5
Service: 3
Peter Guziejewski
Pretty good, lots of seating, and the donuts were better than most other Dunkin locations
Atmosphere: 3
Food: 5
Service: 5
Alyssa Diana
My boyfriend made a mobile order and we pulled up to the drive thru and they told us they’re making it and to drive up. We waited at the window and were purposely ignored for about half an hour. A cone was even put behind us by the drive thru speaker. It was so inhumane to feel like you are invisible. They were at the window multiple times but never acknowledged us. I understand if they mis communicated somehow but someone could have said something. Pretty sad tbh
Atmosphere: 1
Food: 1
Service: 1
La Tasha Glenn
Tiara, knows how to make a tasty strawberry shortcake matcha. She’s very friendly, and passionate about making my favorite drink. Can’t wait to see what she comes up with next !
Lia, was so pleasant and so delightful. She was my first smile for the day. She knows how to engage and work the drive through. Great job ! -Yesterday 4/6/25.
Atmosphere: 5
Food: 5
Service: 5
Chris Schuck
Parking could be an issue. Getting in and out can be a pain as well
Stay away. Manager Roman can't help with their broken systems.
Atmosphere: 1
Food: 1
Service: 1
Mike “Mossimo” Lopardo
My Daughter loves going here for the pink drink & Cake pops 🫶🏼
Atmosphere: 5
Food: 5
Service: 5
Camie Hart
Terrance should not be taking orders stated that it already looked hard. We just left absolutely disappointed..won't go back there
Atmosphere: 1
Food: 1
Service: 1
Lorna Rivera
The service is horrible, I waited 15 mins just for my drink. Not one person greeted me when I walked in. And my drink isn’t good.
Atmosphere: 1
Service: 1
Emeel Faltas
bad service all Stauff rude and unrespect full for the customer today off the call from drive through and when I arrive to the window does not accept to take order by bad behavior and unrespect full, I can make a problem with them because it's their fault, but I didn't have a time because I have my work in Newyork city
Good Starbucks, drinks are made to order as specified. Friendly staff. A+
I remember when Starbucks introduced real Italian espresso to the United States back in the early nineties. When they used to pull real shots.
I have no idea what this weak bathwater is they call espresso? It's not even good enough to call drip coffee. And to add insult to injury, the servers there do not care one bit that there is another human there in front of them...very sad
Service: 1
I’m slowly starting to hate this location with a passion. I usually don’t go here but since as my fav Starbucks ran out of matcha, I took a leap of faith and came to this location. I ordered a refresher and a matcha with non dairy cold foam on both. They mistakenly added chocolate cold foam on the matcha drink. We asked them to remake it. They did but now the matcha is over baring and powerful as if they added ten spoons of matcha powder in the drink. I told the guy that it tasted too powerful and grassy and he told me in a condescending tone that's how matcha suppose to taste. Keep in mind I’m spending MY AMERICAN US DOLLARS on these drink ($17 and change) and they keke’ing about like THEY are the ones that’s doing me a favor. We waited like an additional probably 30mins for them to correct their mistake. I order the same drinks everyday and I know what it should look and test like, and I’m paying for it period. And he also gave me attitude as if I was being difficult. Please avoid them at all cost there’s other Starbucks locations that’s better than this one.
Atmosphere: 5
Food: 2
Service: 1
I’ve been frequenting this shop for many months, if not years, because it’s the only one open until 10pm in this part of Staten Island, and has a large indoor seating area, which made it convenient for a quick coffee stop or to sit and get some emails out.
However, its quality has been steadily deteriorating. I don’t know who is the current store manager, but s/he needs to be fired, because the customer service is in sharp decline.
The staff never smiles, they almost scoff at you when you make an order, with one particular small-stature lady who barely hides a grimace of disdain, giving the vibe of hating customers.
They frequently shut down their coffee machine ahead of time, play loud music, running a/c on extreme cold, loudly move chairs and tables, operate their steamer - all geared toward making the stay as less pleasant as possible, and make the customer leave quickly.
Today, I came to get a cup of coffee and leave - but the door was shut before the corporate-mandated cutoff time. There were still people inside. The crew saw me outside, but pretended to ignore me.
This incident reminded me that the store was also closed by NYC for, I believe, sanitary reasons.
I am documenting it immediately, with pictures. I spend hundreds of dollars on Starbucks, and this store crew needs to get a grip quickly, or be replaced entirely. They don’t want money, they hate customers, they just want to go home.
I’ll probably get spit in my latte for this review, but I drove here, wasting gas and money, only to face a closed door and barely hidden smirks.
These baristas harm the brand. Sorry not sorry.
Atmosphere: 1
Food: 3
Service: 1
This is one of the best locations in staten island, for the atmosphere and parking, also offers outdoor seating. The only thing this place could use an improvement on is service, most of the time a bit slow, understaffed.
Atmosphere: 5
Food: 5
Service: 3
Pretty good, lots of seating, and the donuts were better than most other Dunkin locations
Atmosphere: 3
Food: 5
Service: 5
My boyfriend made a mobile order and we pulled up to the drive thru and they told us they’re making it and to drive up. We waited at the window and were purposely ignored for about half an hour. A cone was even put behind us by the drive thru speaker. It was so inhumane to feel like you are invisible. They were at the window multiple times but never acknowledged us. I understand if they mis communicated somehow but someone could have said something. Pretty sad tbh
Atmosphere: 1
Food: 1
Service: 1
Tiara, knows how to make a tasty strawberry shortcake matcha. She’s very friendly, and passionate about making my favorite drink. Can’t wait to see what she comes up with next !
Lia, was so pleasant and so delightful. She was my first smile for the day. She knows how to engage and work the drive through. Great job ! -Yesterday 4/6/25.
Atmosphere: 5
Food: 5
Service: 5
Parking could be an issue. Getting in and out can be a pain as well
Atmosphere: 5
Food: 5
Service: 5
Nice “Light Ice”
Restaurantji Recommends
Stay away. Manager Roman can't help with their broken systems.
Atmosphere: 1
Food: 1
Service: 1
My Daughter loves going here for the pink drink & Cake pops 🫶🏼
Atmosphere: 5
Food: 5
Service: 5
Terrance should not be taking orders stated that it already looked hard. We just left absolutely disappointed..won't go back there
Atmosphere: 1
Food: 1
Service: 1
The service is horrible, I waited 15 mins just for my drink. Not one person greeted me when I walked in. And my drink isn’t good.
Atmosphere: 1
Service: 1
bad service all Stauff rude and unrespect full for the customer today off the call from drive through and when I arrive to the window does not accept to take order by bad behavior and unrespect full, I can make a problem with them because it's their fault, but I didn't have a time because I have my work in Newyork city
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