This is the worst location in Staten Island . They always close the drive through for whatever reason . This is really the only Starbucks that CONSISTENTLY messes my drink up. The workers here put whatever measurements they want. So many times have I got handed a cup of creamer so much creamer that the coffee is almost white .
Winter Blizz
Google states Sat hours are 5am-2200pm .. its 6am , Google and SB app says open - meanwhile drive thru is closed and the store close fast well ... one staff member inside pretending like he has no idea what's going on , sad. Mind as well close this location
Atmosphere: 1
Food: 1
Service: 1
Kam P
The food is always great here and love the Caribbean vibe for sure.
Atmosphere: 5
Food: 5
Service: 5
Alex Khafizov
I ordered a hot Americano, and they handed me a cup with three layers of cups, telling me it was hot. But inside, the coffee was completely cold. This happened at the drive-through, and I only realized after driving off. Honestly, this is the dumbest thing I’ve ever seen from a coffee shop. Worst coffee shop experience ever.
Food: 1
Service: 2
Kary Peng
I understand that the red cup day will be go crazy. But the cashier was rude( the name start with letter J.)She told me that only order peppermint mocha can receive the red cup which is completely different from the app show me. The coffee quality was horrible.
Atmosphere: 3
Food: 1
Service: 1
Samantha Hartill
The employees were so kind and fast with my order. The amount of respect I was shown as soon as I walked in was amazing. I highly recommend and wish there was more places like this.
Juliana Wilson
It would be nice if this location was not closed 50% of the time that I try to get a coffee before work
Atmosphere: 4
Service: 1
Christine Damico Puccio
This Starbucks is the absolute worst ever. Doesn’t open when it says it’s supposed to, coffee tastes burnt most days. It’s a real inconvenience because it’s the only one on my way to work in the morning. For a billion dollar franchise it’s a real disappointment. Maybe DD is the way to go after all.
Atmosphere: 1
Food: 1
Service: 1
Kelly Mcloughlin
You wait in a long line and cant even add a water at the window. Add this to do not come back too.
Atmosphere: 1
Food: 1
Service: 1
Stan Kalnitsky
Good Starbucks, drinks are made to order as specified. Friendly staff. A+
I remember when Starbucks introduced real Italian espresso to the United States back in the early nineties. When they used to pull real shots. I have no idea what this weak bathwater is they call espresso? It's not even good enough to call drip coffee. And to add insult to injury, the servers there do not care one bit that there is another human there in front of them...very sad
Service: 1
Keshaun Duncan
I’m slowly starting to hate this location with a passion. I usually don’t go here but since as my fav Starbucks ran out of matcha, I took a leap of faith and came to this location. I ordered a refresher and a matcha with non dairy cold foam on both. They mistakenly added chocolate cold foam on the matcha drink. We asked them to remake it. They did but now the matcha is over baring and powerful as if they added ten spoons of matcha powder in the drink. I told the guy that it tasted too powerful and grassy and he told me in a condescending tone that's how matcha suppose to taste. Keep in mind I’m spending MY AMERICAN US DOLLARS on these drink ($17 and change) and they keke’ing about like THEY are the ones that’s doing me a favor. We waited like an additional probably 30mins for them to correct their mistake. I order the same drinks everyday and I know what it should look and test like, and I’m paying for it period. And he also gave me attitude as if I was being difficult. Please avoid them at all cost there’s other Starbucks locations that’s better than this one.
Atmosphere: 5
Food: 2
Service: 1
R B
I’ve been frequenting this shop for many months, if not years, because it’s the only one open until 10pm in this part of Staten Island, and has a large indoor seating area, which made it convenient for a quick coffee stop or to sit and get some emails out.
However, its quality has been steadily deteriorating. I don’t know who is the current store manager, but s/he needs to be fired, because the customer service is in sharp decline.
The staff never smiles, they almost scoff at you when you make an order, with one particular small-stature lady who barely hides a grimace of disdain, giving the vibe of hating customers.
They frequently shut down their coffee machine ahead of time, play loud music, running a/c on extreme cold, loudly move chairs and tables, operate their steamer - all geared toward making the stay as less pleasant as possible, and make the customer leave quickly.
Today, I came to get a cup of coffee and leave - but the door was shut before the corporate-mandated cutoff time. There were still people inside. The crew saw me outside, but pretended to ignore me.
This incident reminded me that the store was also closed by NYC for, I believe, sanitary reasons.
I am documenting it immediately, with pictures. I spend hundreds of dollars on Starbucks, and this store crew needs to get a grip quickly, or be replaced entirely. They don’t want money, they hate customers, they just want to go home.
I’ll probably get spit in my latte for this review, but I drove here, wasting gas and money, only to face a closed door and barely hidden smirks.
These baristas harm the brand. Sorry not sorry.
Atmosphere: 1
Food: 3
Service: 1
Selo Meqiku
This is one of the best locations in staten island, for the atmosphere and parking, also offers outdoor seating. The only thing this place could use an improvement on is service, most of the time a bit slow, understaffed.
Atmosphere: 5
Food: 5
Service: 3
Peter Guziejewski
Pretty good, lots of seating, and the donuts were better than most other Dunkin locations
This is the worst location in Staten Island . They always close the drive through for whatever reason . This is really the only Starbucks that CONSISTENTLY messes my drink up. The workers here put whatever measurements they want. So many times have I got handed a cup of creamer so much creamer that the coffee is almost white .
Google states Sat hours are 5am-2200pm .. its 6am , Google and SB app says open - meanwhile drive thru is closed and the store close fast well ... one staff member inside pretending like he has no idea what's going on , sad. Mind as well close this location
Atmosphere: 1
Food: 1
Service: 1
The food is always great here and love the Caribbean vibe for sure.
Atmosphere: 5
Food: 5
Service: 5
I ordered a hot Americano, and they handed me a cup with three layers of cups, telling me it was hot. But inside, the coffee was completely cold.
This happened at the drive-through, and I only realized after driving off.
Honestly, this is the dumbest thing I’ve ever seen from a coffee shop.
Worst coffee shop experience ever.
Food: 1
Service: 2
I understand that the red cup day will be go crazy. But the cashier was rude( the name start with letter J.)She told me that only order peppermint mocha can receive the red cup which is completely different from the app show me. The coffee quality was horrible.
Atmosphere: 3
Food: 1
Service: 1
The employees were so kind and fast with my order. The amount of respect I was shown as soon as I walked in was amazing. I highly recommend and wish there was more places like this.
It would be nice if this location was not closed 50% of the time that I try to get a coffee before work
Atmosphere: 4
Service: 1
This Starbucks is the absolute worst ever. Doesn’t open when it says it’s supposed to, coffee tastes burnt most days. It’s a real inconvenience because it’s the only one on my way to work in the morning. For a billion dollar franchise it’s a real disappointment. Maybe DD is the way to go after all.
Atmosphere: 1
Food: 1
Service: 1
You wait in a long line and cant even add a water at the window. Add this to do not come back too.
Atmosphere: 1
Food: 1
Service: 1
Good Starbucks, drinks are made to order as specified. Friendly staff. A+
Restaurantji Recommends
I remember when Starbucks introduced real Italian espresso to the United States back in the early nineties. When they used to pull real shots.
I have no idea what this weak bathwater is they call espresso? It's not even good enough to call drip coffee. And to add insult to injury, the servers there do not care one bit that there is another human there in front of them...very sad
Service: 1
I’m slowly starting to hate this location with a passion. I usually don’t go here but since as my fav Starbucks ran out of matcha, I took a leap of faith and came to this location. I ordered a refresher and a matcha with non dairy cold foam on both. They mistakenly added chocolate cold foam on the matcha drink. We asked them to remake it. They did but now the matcha is over baring and powerful as if they added ten spoons of matcha powder in the drink. I told the guy that it tasted too powerful and grassy and he told me in a condescending tone that's how matcha suppose to taste. Keep in mind I’m spending MY AMERICAN US DOLLARS on these drink ($17 and change) and they keke’ing about like THEY are the ones that’s doing me a favor. We waited like an additional probably 30mins for them to correct their mistake. I order the same drinks everyday and I know what it should look and test like, and I’m paying for it period. And he also gave me attitude as if I was being difficult. Please avoid them at all cost there’s other Starbucks locations that’s better than this one.
Atmosphere: 5
Food: 2
Service: 1
I’ve been frequenting this shop for many months, if not years, because it’s the only one open until 10pm in this part of Staten Island, and has a large indoor seating area, which made it convenient for a quick coffee stop or to sit and get some emails out.
However, its quality has been steadily deteriorating. I don’t know who is the current store manager, but s/he needs to be fired, because the customer service is in sharp decline.
The staff never smiles, they almost scoff at you when you make an order, with one particular small-stature lady who barely hides a grimace of disdain, giving the vibe of hating customers.
They frequently shut down their coffee machine ahead of time, play loud music, running a/c on extreme cold, loudly move chairs and tables, operate their steamer - all geared toward making the stay as less pleasant as possible, and make the customer leave quickly.
Today, I came to get a cup of coffee and leave - but the door was shut before the corporate-mandated cutoff time. There were still people inside. The crew saw me outside, but pretended to ignore me.
This incident reminded me that the store was also closed by NYC for, I believe, sanitary reasons.
I am documenting it immediately, with pictures. I spend hundreds of dollars on Starbucks, and this store crew needs to get a grip quickly, or be replaced entirely. They don’t want money, they hate customers, they just want to go home.
I’ll probably get spit in my latte for this review, but I drove here, wasting gas and money, only to face a closed door and barely hidden smirks.
These baristas harm the brand. Sorry not sorry.
Atmosphere: 1
Food: 3
Service: 1
This is one of the best locations in staten island, for the atmosphere and parking, also offers outdoor seating. The only thing this place could use an improvement on is service, most of the time a bit slow, understaffed.
Atmosphere: 5
Food: 5
Service: 3
Pretty good, lots of seating, and the donuts were better than most other Dunkin locations
Atmosphere: 3
Food: 5
Service: 5
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