I’ve been visiting this location since before its current ownership, and over time, I’ve noticed a decline in communication, consistency, and management presence. The current operators seem largely absentee—decisions are made at a distance, and feedback rarely receives follow-through.
For the past three weeks, I’ve repeatedly inquired about the availability of gluten-free bagels, speaking with at least five different employees. Each time, the question was met with uncertainty, and no one appeared to have a definitive answer.
During my most recent visit, I asked a general question about whether the shop uses food coloring in their bagels. The staff confirmed that they do. Later, when looking at the brightly colored “egg bagel,” I asked whether that particular bagel actually contained egg. The response was again clear: no—it’s simply colored to appear that way. That revelation raises legitimate concerns about transparency and authenticity across their entire bagel lineup.
The kitchen is capable of producing good food, but operational discipline is clearly lacking. Frequent staff turnover and hurried service create confusion; basic questions such as when an item was prepared are often met with “I have no idea.” I’ve also observed that prepared foods aren’t labeled or dated, which is troubling for a business handling perishable products.
For now, I’ll be stepping back from this establishment. I plan to revisit in six months, hopeful that clearer management oversight and a renewed focus on quality will restore the confidence this place once inspired.
Atmosphere: 4
Food: 2
Service: 4
Andrew Volosh
Very good Bagels👍
Atmosphere: 4
Food: 4
Service: 4
Mark markovich
Love this place even though they get my sandwich wrong 90% of the time. Too much mota, primo!!!
Atmosphere: 5
Food: 5
Service: 2
Joseph Figueroa
Best deli on SI to get a sandwich from in the middle of the night
Atmosphere: 4
Food: 5
Service: 5
John John
Hard to find a place like this one that keeps there grill on 24/7 also one of the best sausage egg and cheese sandwiches on the island
Atmosphere: 5
Food: 5
Service: 5
Will Cee
Pure garbage. They used the too go to go app for free advertising. You will not get your order from them. They say they have nothing to swipe and can't honor the order because... THERE IS NOTHING to swipe. I use the app to feed people in my neighborhood that do not have the means to have any extras. So I spend a little money to make seniors and less fortunate families have a little bit of a better day. They apparently do not honor the swipe or have ZERO clue what they are doing. Horrible people who have no clue what they are doing or just playing stupid. Every single other business that I have done business with on this app knows how it works. Except THEM. Taking advantage of the less fortunate for free advertising is hanous. You reep what what you sew.
Atmosphere: 1
Food: 1
Service: 1
lori JAKUBOWSKI
An hour before closing, I placed an order. I live close to the store and I sent my teenage son to pick it up. It was already prepaid. He got there. They gave him a really hard time. They didn’t have the order ready. They treated my son so badly for no reason by time he came home and I tried to call the shop, they were closed the next day. they refused to return my money refused to give me the order saying that somebody picked it up the day before. They are totally dishonest. They don’t care about their customers and management really needs to consider the people they have working there! I will never go there again, there are way to many options out there to be treated this way !!
Atmosphere: 1
Food: 3
Service: 1
victoria kaufmann
The people here are rude and I found a hair in my food. Don't waste your money or time. Plenty of other good delis on staten island.
Atmosphere: 1
Food: 1
Service: 1
Jessica
Do not shop at this bagel store. They do not care about the community. I have purchased a too good to go for a family that is less fortunate than myself. When the child went in to get the too good to go they denied him. I have receipts. If you would like to see them please reach out to me and I can show you that I was charged for the too the two good to go order that the child never received. The child had all the information, they claimed they had nothing to swipe but you don't need to swipe anything. All you need is an order number which the child had. They still denied him argued with me and argued with my husband. We use this app frequently at many different locations and never had a problem with it. We always use the order number to obtain our order. The people there were very disrespectful, rude and condescending. Not to mention uncooperative. They use the app for advertisement only because they do not deliver on their product. This will not be the only platform that I will be posting on. I do work for a large corporation and people will know about this interaction with them.
good staff, helped find what I needed, thank you very much, good luck 😉
Atmosphere: 5
Food: 5
Service: 5
Viktor Lisnyak
Amazing friendly staff with great quality at any time you come. You always feel welcome and everything is freshly made and delicious. I like that I can drive up and grab something to eat at even late night hours.
Atmosphere: 5
Food: 5
Service: 5
James Rivera
Has almost everything you need highly recommend
Atmosphere: 5
Food: 5
Service: 5
Robert Nelson
They did a big renovation to this location, and it came out great so far!! Good food and employees
Atmosphere: 5
Food: 5
Service: 5
Dexter Pagtalunan
Surprisingly, the room is bigger. Friendly staff. And the location is smack in the middle of where we need to go. Breakfast was included, and the staff asked what room we were staying in and welcomed us to a nice selection. As said on their site, if you used their parking service, it'll cost you 60. The garage next door offers 31 overnight. We loved the place and expect to come back
I’ve been visiting this location since before its current ownership, and over time, I’ve noticed a decline in communication, consistency, and management presence. The current operators seem largely absentee—decisions are made at a distance, and feedback rarely receives follow-through.
For the past three weeks, I’ve repeatedly inquired about the availability of gluten-free bagels, speaking with at least five different employees. Each time, the question was met with uncertainty, and no one appeared to have a definitive answer.
During my most recent visit, I asked a general question about whether the shop uses food coloring in their bagels. The staff confirmed that they do. Later, when looking at the brightly colored “egg bagel,” I asked whether that particular bagel actually contained egg. The response was again clear: no—it’s simply colored to appear that way. That revelation raises legitimate concerns about transparency and authenticity across their entire bagel lineup.
The kitchen is capable of producing good food, but operational discipline is clearly lacking. Frequent staff turnover and hurried service create confusion; basic questions such as when an item was prepared are often met with “I have no idea.” I’ve also observed that prepared foods aren’t labeled or dated, which is troubling for a business handling perishable products.
For now, I’ll be stepping back from this establishment. I plan to revisit in six months, hopeful that clearer management oversight and a renewed focus on quality will restore the confidence this place once inspired.
Atmosphere: 4
Food: 2
Service: 4
Very good Bagels👍
Atmosphere: 4
Food: 4
Service: 4
Love this place even though they get my sandwich wrong 90% of the time. Too much mota, primo!!!
Atmosphere: 5
Food: 5
Service: 2
Best deli on SI to get a sandwich from in the middle of the night
Atmosphere: 4
Food: 5
Service: 5
Hard to find a place like this one that keeps there grill on 24/7 also one of the best sausage egg and cheese sandwiches on the island
Atmosphere: 5
Food: 5
Service: 5
Pure garbage. They used the too go to go app for free advertising. You will not get your order from them. They say they have nothing to swipe and can't honor the order because... THERE IS NOTHING to swipe. I use the app to feed people in my neighborhood that do not have the means to have any extras. So I spend a little money to make seniors and less fortunate families have a little bit of a better day. They apparently do not honor the swipe or have ZERO clue what they are doing. Horrible people who have no clue what they are doing or just playing stupid. Every single other business that I have done business with on this app knows how it works. Except THEM. Taking advantage of the less fortunate for free advertising is hanous. You reep what what you sew.
Atmosphere: 1
Food: 1
Service: 1
An hour before closing, I placed an order. I live close to the store and I sent my teenage son to pick it up. It was already prepaid. He got there. They gave him a really hard time. They didn’t have the order ready. They treated my son so badly for no reason by time he came home and I tried to call the shop, they were closed the next day. they refused to return my money refused to give me the order saying that somebody picked it up the day before. They are totally dishonest. They don’t care about their customers and management really needs to consider the people they have working there! I will never go there again, there are way to many options out there to be treated this way !!
Atmosphere: 1
Food: 3
Service: 1
The people here are rude and I found a hair in my food. Don't waste your money or time. Plenty of other good delis on staten island.
Atmosphere: 1
Food: 1
Service: 1
Do not shop at this bagel store. They do not care about the community. I have purchased a too good to go for a family that is less fortunate than myself. When the child went in to get the too good to go they denied him. I have receipts. If you would like to see them please reach out to me and I can show you that I was charged for the too the two good to go order that the child never received. The child had all the information, they claimed they had nothing to swipe but you don't need to swipe anything. All you need is an order number which the child had. They still denied him argued with me and argued with my husband. We use this app frequently at many different locations and never had a problem with it. We always use the order number to obtain our order. The people there were very disrespectful, rude and condescending. Not to mention uncooperative. They use the app for advertisement only because they do not deliver on their product. This will not be the only platform that I will be posting on. I do work for a large corporation and people will know about this interaction with them.
Friendly place
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
good staff, helped find what I needed, thank you very much, good luck 😉
Atmosphere: 5
Food: 5
Service: 5
Amazing friendly staff with great quality at any time you come. You always feel welcome and everything is freshly made and delicious. I like that I can drive up and grab something to eat at even late night hours.
Atmosphere: 5
Food: 5
Service: 5
Has almost everything you need highly recommend
Atmosphere: 5
Food: 5
Service: 5
They did a big renovation to this location, and it came out great so far!! Good food and employees
Atmosphere: 5
Food: 5
Service: 5
Surprisingly, the room is bigger. Friendly staff. And the location is smack in the middle of where we need to go. Breakfast was included, and the staff asked what room we were staying in and welcomed us to a nice selection. As said on their site, if you used their parking service, it'll cost you 60. The garage next door offers 31 overnight. We loved the place and expect to come back
Atmosphere: 5
Food: 4
Service: 5
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