Unique Coffee Roasters

Unfortunately, after many years of buying coffee from this company I’m out. What used to be exceptional service is no longer the case. The coffee is great, but the shipping time is just ridiculously slow. It takes 3+ weeks to get shipping out of the warehouse and 1+ extra week to have it delivered, and this is not even when they have a promo sale. I’m taking my business somewhere else.

They need to work more on their customer service.

Service: 1

This review is long overdue! Unique Coffee Roasters has some of the best coffee beans I’ve ever had. I’ve tried different blends and they all taste phenomenal! I use their First Impressions blend for my morning latte everyday. The staff there are friendly wholesome people! Support this local business!

Purchased a bag of beans at their factory and it tasted amazing !

Delicious coffee!

Love this coffee.

Great coffee!Bad news:Took almost two weeks to get it delivered to St. Louis, MO.

I placed my order (and paid) for 2 lbs.Kona Blend. Month and half later still no product. No response to email(s). Calls instantly directed to voicemails which then indicate mailboxes full. Finally connected today, and was promptly reprimanded ( in classic NY 'snarky millennial' tone ) that this was fault of UPS but my order will arrive this week. ? I'm not believing a (6+ weeks) delay was result of any UPS negligence. I get a sense this company is struggling. Now they can add me to their former customer list. Adios

They have a large selection of coffee. The staff is very helpful and give great recommendations on what coffees to try!

Awesome place, really helpful to guide you on what type of coffee you might like. A little difficult to find, but so worth it! Great prices!

I’ve tried a bunch of their roasts and they are delicious. I’d like to order their coffee on a regular basis, but unfortunately their time window for shipping is unreliable. I ordered three pounds of coffee last Friday, and immediately received a confirmation of my order in my email. By Tuesday, I received no further notice. After emailing late that day, asking when I could expect my order to ship, I received a note saying I should allow 4-5 days. On Wednesday, I received a notice that my order was “on the way.” In reality, Unique created a UPS label, and nothing more. It’s Thursday evening, and UPS is still waiting for the delivery. This is not the first time that this has happened. It may be the last. Maybe they are too busy filling the orders for the big box stores to be bothered. I don’t expect an overnight delivery, but is it too much to ask for an honest delivery date?

I’ve tried a bunch of their roasts and they are delicious.

Excellent experience. Excellent customer service. Pick up available at factory.

The coffee I have ordered has been fresh and delicious! I have enjoyed them very much and have explored different flavors and beans I had never tried before! Very happy customer!!

I had the cold brew delivered to my home in Maryland. There was a mix up in my order, and the customer service was AMAZING. Not only that, but the packaging was excellent and nothing got ruined. Finally, the cold brew is strong and tastes great. I highly recommend this company, no matter where you live. I can't wait to order from here again!