Waitress Kelly was delightful as and friendly. Greeted with a smile and wonderful service. Always a great time there.
Atmosphere: 5
Food: 5
Service: 5
Alyson Chadwick
My mom loves the food there but when I realized they didn't add our meal to the rewards account, they were beyond rude. Told me they weren't trained how to do that and because they are not part of corporate they could not help me.
The manager, or a woman claiming to be a manager, would not take a message for the owner. "I don't think I am allowed to do that." Not allowed to take a message? Then she denied saying.
No concept of customer service. I can see why the place is always empty.
I have been going to this place since I was a small child but not any more. There's a diner across the street that understands customer service.
PS. I asked about the franchise's social media and the "manager" said they didn't have any. Guess she doesn't know about this page or she lied. Not a good look either way.
Eleanor Mack
Haven't been here for awhile! I've missed Friendlys fish sandwich! Sooo good!
Atmosphere: 5
Food: 5
Service: 5
Jay M
Food came out pretty quick and was very delicious!! Will come back again.
Atmosphere: 5
Food: 5
Service: 5
Andrea Katz
Fast, friendly and yummy!!
Atmosphere: 5
Food: 5
Service: 5
Alana Durand
Rebecca F. was so kind and helpful at the pickup window.
Service: 5
Toni M
Great waitress!
Atmosphere: 3
Food: 2
Service: 5
Mia Mulety
We celebrated my son’s birthday after a movie and it was such a fun setting accompanied with quick service. The workers serenaded my son with such happiness and excitement that made the day so special. The food came out accurately and quickly. The food portion size was great and delicious as well. Can’t wait to return! Thank you Friendlys and Luke for a memorable event!🎉
Atmosphere: 5
Food: 5
Service: 5
Derek Coles
Great Experience
Atmosphere: 5
Food: 5
Service: 5
George Beaver II
A nostalgic trip into the past. Great ice cream and the fishamajig was tasty.
Had a great experience at friendlys for take out here in stony Brook, I ordered a Turkey club melt sandwich and a strawberry fribble, it was delicious, people have mentioned the staff being rude at the counter, but I don’t think people realize how tough a job like that can be at times, I try to be more understanding, the girl there wasn’t rude to me at all but I could tell she wasn’t happy, so I commend the young girl at the desk for doing the best she can, will be back soon
Atmosphere: 5
Food: 5
Service: 5
Paul Pi
I love going to Friendly's. Good food , clean atmosphere with superior service.
Atmosphere: 5
Food: 5
Service: 5
Ryan
Can't say enough nice things about this location! They're always great and make us feel welcome. One of the young lady managers always handles the busy lines well. Give that girl a raise! She deserves it!
Atmosphere: 5
Food: 5
Service: 5
uhnatesmh
I placed an order online and I was wanted to make a modification to my order that wasn’t available online unfortunately. I offered to still pay for what I wanted to modify, that wasn’t an issue I just couldn’t do it online. The first young lady that answered the phone was nice and said she would have to charge me for my modification which was fine I grabbed my card and was ready and then all of a sudden she said she needed to ask her manager. Then one of the managers got on the phone and said she wasn’t allowed to charge me for it and gave me 2 different reasons and was being very rude about it. I replied that I’ve done it before and that I’ve paid for it over the phone before at this location and other locations and she was just arguing with me and being very disrespectful about it saying that “my employees would never do that” accusing me of lying when I have the receipts and charges to prove it. She said her name was “Rebecca” and when I asked if that was her real name or a fake name she said, “I guess we’ll find out tomorrow” because I said I wanted to speak with her General Manager. I mentioned I was a Manager at another large chain and she tried to make fun of my company as well which was very rude. No member of management should ever treat a customer like that, especially in the service industry. It was completely uncalled for and unnecessary. She might’ve had a bad night or bad day, but you don’t take it out on your customers. Very unprofessional and appalling. I truly hope something gets done about this, especially since I just recently moved to this area and I was really excited to try this location and this is how I get treated for simply asking for a modification.
Waitress Kelly was delightful as and friendly. Greeted with a smile and wonderful service. Always a great time there.
Atmosphere: 5
Food: 5
Service: 5
My mom loves the food there but when I realized they didn't add our meal to the rewards account, they were beyond rude. Told me they weren't trained how to do that and because they are not part of corporate they could not help me. The manager, or a woman claiming to be a manager, would not take a message for the owner. "I don't think I am allowed to do that." Not allowed to take a message? Then she denied saying. No concept of customer service. I can see why the place is always empty. I have been going to this place since I was a small child but not any more. There's a diner across the street that understands customer service. PS. I asked about the franchise's social media and the "manager" said they didn't have any. Guess she doesn't know about this page or she lied. Not a good look either way.
Haven't been here for awhile! I've missed Friendlys fish sandwich! Sooo good!
Atmosphere: 5
Food: 5
Service: 5
Food came out pretty quick and was very delicious!! Will come back again.
Atmosphere: 5
Food: 5
Service: 5
Fast, friendly and yummy!!
Atmosphere: 5
Food: 5
Service: 5
Rebecca F. was so kind and helpful at the pickup window.
Service: 5
Great waitress!
Atmosphere: 3
Food: 2
Service: 5
We celebrated my son’s birthday after a movie and it was such a fun setting accompanied with quick service. The workers serenaded my son with such happiness and excitement that made the day so special. The food came out accurately and quickly. The food portion size was great and delicious as well. Can’t wait to return! Thank you Friendlys and Luke for a memorable event!🎉
Atmosphere: 5
Food: 5
Service: 5
Great Experience
Atmosphere: 5
Food: 5
Service: 5
A nostalgic trip into the past. Great ice cream and the fishamajig was tasty.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Had a great experience at friendlys for take out here in stony Brook, I ordered a Turkey club melt sandwich and a strawberry fribble, it was delicious, people have mentioned the staff being rude at the counter, but I don’t think people realize how tough a job like that can be at times, I try to be more understanding, the girl there wasn’t rude to me at all but I could tell she wasn’t happy, so I commend the young girl at the desk for doing the best she can, will be back soon
Atmosphere: 5
Food: 5
Service: 5
I love going to Friendly's. Good food , clean atmosphere with superior service.
Atmosphere: 5
Food: 5
Service: 5
Can't say enough nice things about this location! They're always great and make us feel welcome. One of the young lady managers always handles the busy lines well. Give that girl a raise! She deserves it!
Atmosphere: 5
Food: 5
Service: 5
I placed an order online and I was wanted to make a modification to my order that wasn’t available online unfortunately. I offered to still pay for what I wanted to modify, that wasn’t an issue I just couldn’t do it online. The first young lady that answered the phone was nice and said she would have to charge me for my modification which was fine I grabbed my card and was ready and then all of a sudden she said she needed to ask her manager. Then one of the managers got on the phone and said she wasn’t allowed to charge me for it and gave me 2 different reasons and was being very rude about it. I replied that I’ve done it before and that I’ve paid for it over the phone before at this location and other locations and she was just arguing with me and being very disrespectful about it saying that “my employees would never do that” accusing me of lying when I have the receipts and charges to prove it. She said her name was “Rebecca” and when I asked if that was her real name or a fake name she said, “I guess we’ll find out tomorrow” because I said I wanted to speak with her General Manager. I mentioned I was a Manager at another large chain and she tried to make fun of my company as well which was very rude. No member of management should ever treat a customer like that, especially in the service industry. It was completely uncalled for and unnecessary. She might’ve had a bad night or bad day, but you don’t take it out on your customers. Very unprofessional and appalling. I truly hope something gets done about this, especially since I just recently moved to this area and I was really excited to try this location and this is how I get treated for simply asking for a modification.
Atmosphere: 1
Food: 1
Service: 1
Great place and food is amazing
Atmosphere: 5
Food: 5
Service: 5
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