This Dunkin is not my favorite. It's common for your drink to be messed up if it's complicated, and service isn't the most attentive. The coffee wasnt too bad though, though I haven't been more than once in the last couple months so things may have changed
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Donuts
Vanessa Vire
I Absolutely Love visiting The Dunkin Donuts on South Salina Street Valley. Everyone there always goes The Distance to make sure our orders are correct. Love Those Guys ??
richard relyea
They were out of everything bagels at 10:00 am. So I ordered a regular bagel and it was burnt to a crisp. That was 5 bucks down the
Atmosphere: 1
Food: 2
Service: 1
Quintina Wilson
The employees are ALWAYS in a good mood. A few employees know my complicated order by heart. They are also great with kids.Kid-friendliness: They take their time and help kids choose what they want
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Croissant, Hash Browns, Apple Fritter, Strawberry, Dunkin' Refreshers, Turkey Sausage Egg and Cheese, Grilled Cheese, Donuts, Assorted Half Dozen or Dozen Donuts
Casey Smith
Very clean for the south side. ? nice workers. Keep it
Atmosphere: 5
Food: 5
Service: 5
Kati
I love this Dunkin and this crew they are very pleasant, fast and
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Croissant
Serena Lynn
Visiting from out of town and of course needed my Dunkin both times my drink and food were waiting for me. Friendly staff and clean store as
Atmosphere: 5
Food: 5
Service: 5
M.E InJapan
Wait 30+ minutes for a single "Lemon tea" that I never received. They don't hire anyone even tho they CLEARLY need the help. The staff moves as if the customer is on THIER time and not the other way around. NO URGENCY WHATSOEVER. Every TIME I come here it's so organized but the staff are so casual it's crazy. I come in here for 1 thing every other day and I literally spend an hour in here every time. Definitely poor management and the car time ALWAYS in the red indicating not moving fast enough. You wake up and do the same thing EVERYDAY how don't you have better time management by now. It's so unfair because this DD is the only one close to me and I ALWAYS get treated poorly here.
Atmosphere: 1
Food: 1
Service: 1
Irene Saulnier
This was probably the worst customer service experience I’ve ever had. My boyfriend and I just moved from mass to Syracuse and we wanted to stop at dunks to grab some coffees and sandwiches in the middle of unpacking. The coffees were ALL cream. The woman who took our order forgot my bagel and when we asked if we could just add it on when we got to the window, she said “I don’t cook and the cooks are going on break.” My boyfriend wanted to go in there and knock some sense into her blue haired head but I told him not to bother because it was a waste of our time. Thanks for the medium cream, no sandwich worth $15 dollars. Absolute trash.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Lynch
Staff is rude food is cold no hand washing absolutely no customer service
Recommended dishes: Croissant, Hash Browns, Apple Fritter, Wake
Michelle Lindsay
Worst customer service ever at the drive thru! We could barely place our order with out the cashier asking “ is that all, is that all” after each item ordered. When I got to the window we tried to add an item (because we couldn’t get a word in at the speaker) and she wouldn’t add our coffee. We left the order, drove off and will be contacting corporate!
Atmosphere: 1
Food: 1
Service: 1
Sarah Miller
Good for what it is. It's a Dunkin - You're not going to get chef quality food or amazing service. That said, I always get my food very quickly, and there is rarely a line. Food is always hot and has never been stale or unfit to eat. They do have a problem with certain machines being down or broken sometimes, which can be annoying. Coffee with creamer is not particularly hot, even when they have just brewed a fresh pot. If you want a drive-thru meal that's fast and hot, you should go here. It's healthier food than the Burger King next to it -- I like to get the egg and cheese wake up wraps, egg and cheese croissant, or bagel minis.
Atmosphere: 4
Food: 3
Service: 4
Kenna Kelley
So bad. Ordered the Caramel Craze latte, but I received sugary milk. Completely undrinkable.
Julio Garcia
The new drinks are out of control good. I hate dunking donuts until recently
This Dunkin is not my favorite. It's common for your drink to be messed up if it's complicated, and service isn't the most attentive. The coffee wasnt too bad though, though I haven't been more than once in the last couple months so things may have changed
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Donuts
I Absolutely Love visiting The Dunkin Donuts on South Salina Street Valley. Everyone there always goes The Distance to make sure our orders are correct. Love Those Guys ??
They were out of everything bagels at 10:00 am. So I ordered a regular bagel and it was burnt to a crisp. That was 5 bucks down the
Atmosphere: 1
Food: 2
Service: 1
The employees are ALWAYS in a good mood. A few employees know my complicated order by heart. They are also great with kids.Kid-friendliness: They take their time and help kids choose what they want
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Croissant, Hash Browns, Apple Fritter, Strawberry, Dunkin' Refreshers, Turkey Sausage Egg and Cheese, Grilled Cheese, Donuts, Assorted Half Dozen or Dozen Donuts
Very clean for the south side. ? nice workers. Keep it
Atmosphere: 5
Food: 5
Service: 5
I love this Dunkin and this crew they are very pleasant, fast and
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Croissant
Visiting from out of town and of course needed my Dunkin both times my drink and food were waiting for me. Friendly staff and clean store as
Atmosphere: 5
Food: 5
Service: 5
Wait 30+ minutes for a single "Lemon tea" that I never received. They don't hire anyone even tho they CLEARLY need the help. The staff moves as if the customer is on THIER time and not the other way around. NO URGENCY WHATSOEVER. Every TIME I come here it's so organized but the staff are so casual it's crazy. I come in here for 1 thing every other day and I literally spend an hour in here every time. Definitely poor management and the car time ALWAYS in the red indicating not moving fast enough. You wake up and do the same thing EVERYDAY how don't you have better time management by now. It's so unfair because this DD is the only one close to me and I ALWAYS get treated poorly here.
Atmosphere: 1
Food: 1
Service: 1
This was probably the worst customer service experience I’ve ever had. My boyfriend and I just moved from mass to Syracuse and we wanted to stop at dunks to grab some coffees and sandwiches in the middle of unpacking. The coffees were ALL cream. The woman who took our order forgot my bagel and when we asked if we could just add it on when we got to the window, she said “I don’t cook and the cooks are going on break.” My boyfriend wanted to go in there and knock some sense into her blue haired head but I told him not to bother because it was a waste of our time. Thanks for the medium cream, no sandwich worth $15 dollars. Absolute trash.
Atmosphere: 1
Food: 1
Service: 1
Staff is rude food is cold no hand washing absolutely no customer service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good place for coffee but very slow.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Croissant, Hash Browns, Apple Fritter, Wake
Worst customer service ever at the drive thru! We could barely place our order with out the cashier asking “ is that all, is that all” after each item ordered. When I got to the window we tried to add an item (because we couldn’t get a word in at the speaker) and she wouldn’t add our coffee. We left the order, drove off and will be contacting corporate!
Atmosphere: 1
Food: 1
Service: 1
Good for what it is. It's a Dunkin - You're not going to get chef quality food or amazing service. That said, I always get my food very quickly, and there is rarely a line. Food is always hot and has never been stale or unfit to eat. They do have a problem with certain machines being down or broken sometimes, which can be annoying. Coffee with creamer is not particularly hot, even when they have just brewed a fresh pot. If you want a drive-thru meal that's fast and hot, you should go here. It's healthier food than the Burger King next to it -- I like to get the egg and cheese wake up wraps, egg and cheese croissant, or bagel minis.
Atmosphere: 4
Food: 3
Service: 4
So bad. Ordered the Caramel Craze latte, but I received sugary milk. Completely undrinkable.
The new drinks are out of control good. I hate dunking donuts until recently