Starbucks
3611 Delaware Ave, Tonawanda
(716) 755-2011
Recent Reviews
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Some of the newer employees have really changed my opinion of this location. They are kind, positive and always make an enjoyable drink 🤍
Edit - my coffee has been wrong every single day for the past week 12/17/25 might just keep my money going forward
Atmosphere: 5
Food: 2
Service: 5
I waited in the line for a half an hour at 10 o’clock in the morning a half an hour for one shitty iced coffee that is so unacceptable and then I get to the window and I see about seven employees just standing there. Unacceptable I will never go to this location again
I am a regular who orders iced chai latte. I ordered one after waiting 15 minutes and paying almost $7. I even ordered an extra pump of chai. It tasted like warm milk. I was heading to work and couldn’t return the drink. However, I called and spoke to Anthony who told me to return in the next few days to get a free one. He said he would write my name down. I returned the next day and explained to the staff and they acted as if I was lying to get a free drink and that they don’t write down customers names. I got up to the window was handed the drink with no sorry for the inconvenience or even have a nice day. It is too bad that this is the Starbucks is convenient on my way to work, but I won’t return. The drinks are bad 25% of the time and the service is unkind.
Service: 1
Lovely staff who actually make your drinks perfectly
Atmosphere: 5
Food: 5
Service: 5
I just waited in drive thru line for a half hour. When I got to window not only did they tell me they didn’t have the sandwich I ordered but also they wouldn’t take my $100 bill. That’s ridiculous, that’s all I had on me. My debit card is closed due to a fraudulent charge so I am currently waiting to receive new one. Their cash policy is absurd. Glad I wasted 30 minutes for nothing
They should let you know if it’s going to be 20 min or more when you place your order, waited 35 min for a Tall Latte, that’s ridiculous.
Service: 1
Everyone who works at this store are very friendly and make you feel welcomed when you enter this Starbucks. They are always working very hard. I really enjoy the atmosphere . This Starbucks is very clean .
Atmosphere: 5
Food: 5
Service: 5
Their coffee is tasty. Nice place to stop for refreshing
Atmosphere: 4
Food: 4
Service: 4
This is the first time i go to a Starbucks and they give me an attitude unprovoked. I provided my personal cup and just wanted and ice water when the barista proceeds to say is it dirty I can’t take a dirty cup, shocking me cus no barista has ever said that I always bring a cup. Like I said I was just getting an ice water, I already put in a mobile order and as I’m waiting for my order my water was taking entirely too long. I politely asked another barista if she can fill my ice water I even called her honey and she was rude as well I said ice water loud enough she goes and asks what am I putting in water ? And Ice? Just confused cause I haven’t pulled the sticker yet or any sticker. I worked as a barista in the past and I know that you don’t need a sticker for a simple ice water it was never that deep I’m highly disappointed in this location
Atmosphere: 1
Food: 1
Service: 1
8am Thursday morning.
I am the only customer in store.
7 baristas running around super busy.
Making milkshake and candy drinks.
Too busy to take an order for a brewed coffee, no candy.
Waited long enough. Walked out.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
I enjoy starbucks coffee, but this location is always out of everything, it seems. It's unfortunate since it's a block away from me.
Atmosphere: 4
Service: 4
Everything is more expensive. I didn't have or do I usually eat food here
Atmosphere: 4
Service: 5
It was my 1st time going here. My youngest son (13yrs old) enjoys pumpkin spice coffee from Star Bucks specifically. We hung out there cause I bought him a breakfast sandwich, and he munched it down quickly. I enjoyed people watching as he ate. I will go back there and spend some quality time chillin.
Kid-friendliness: My 13yr old son asked me to take him here for pumpkin spice coffee. We hung out and spent 40 mins hanging out with eachother. It was a good experience
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Pumpkin Spice Frappe
Order a carmel Frappuccino it was white no Carmel on the whip cream and tasted like vanilla talked to the employee they squirted Carmel on the whip but the drink was horrible
Atmosphere: 4
Food: 1
Service: 4
Always fresh and made to order. The strongest cup of Joe, that still tastes good... in my opinion.
Atmosphere: 5
Food: 5
Service: 5
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