Tim Hortons

2060 Military Rd, Tonawanda
(716) 322-0026

Recent Reviews

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william hedges

I work across the street and we all call this one the bad tim Hortons. Like if I bring breakfast they ask did you go to the bad one? They constantly mess up the order or forget something. If you get a bagel or that Nutella thing they got now it comes with barely any cream cheese or Nutella. If you only order a coffee it’s probably fine but if it’s possible to go to a different Tim Hortons then I would recommend doing that.

Food: 2

Service: 1

Samuel Dean

All the lights on, sign on indicating they’re open. Says on google maps open until 8pm meaning taking orders until 8 not closed at 7 and leave at 8. If I could leave a negative star, I would give negative 5 stars. Sat there from 730-745pm waiting for someone to say something to me in the drive through. All employees hiding in the back. I know you’re there when there’s 3 cars parked in the lot with no one in them. I say all around don’t go to place they don’t care for the customers anymore.

Service: 1

Mr Blu

I stood in line behind 1 person for 20 minutes while 7 different Tim Hortons employees slowly shuffled around. I couldn’t even get my food and had to leave, I lost my entire break waiting for them to finish 1 order.

Don’t come here if you value your time, they don’t care about yours.

Atmosphere: 2

Food: 1

Service: 1

Tim S

Every time Ive been here it sucks, how hard is it to put together a sandwich, old roll, no cheese. Every other Tim Hortons serves the same sandwich warm with everything it's supposed to have on it. If I could rate them a negative number I would. Save yourself the aggravation and go to a different one.

Atmosphere: 1

Food: 1

Service: 1

Brett Hagler

Just watching 3 employees playing with their phones while 1 employee is struggling to do the breakfast sandwiches. ZERO Teamwork. Every manager on site should be fired

Service: 1

Sebestian DiTillio

The blue haired women is very rude and shouldn't be working drive through.

Atmosphere: 1

Food: 3

Service: 1

Rachael Mae

They served me a frozen bagel that they threw into the toaster for 30 seconds. Absolutely vile place.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bagels

Mark C.

Need a larger assortment donuts. Other hortons locations have more choices. This location is 'the same old stuff'.

Atmosphere: 3

Food: 3

Service: 3

Marc Erickson

Love the coffee!

Atmosphere: 4

Food: 4

Service: 5

Anish Gupta

This place is a dump. The place takes mobile orders but when you get there they’ll not be willing to make the order. The staff is incredibly rude, racists and unwelcoming - Cristina in particular, who is a supervisor has zero sense of how to interact with customers. In my particular incident she made comments like, “ are you a child” “can’t you understand English”, when I asked about the order I hd placed on the app - which never showed up.

Atmosphere: 1

Food: 1

Service: 1

Juan HiraYam

Not really the experience expected. Not very clean. Personnel not very kind. Disappointed with the

Atmosphere: 2

Food: 3

Service: 3

Pamela Canazzi

Very polite staff

Mike F

Waited in a trapped line for 20 mins no exits narrow drive thru while coworker sat outside smoking then got my order crispy if i could rate this location 1-10 i would give it a 4 unbelievable.

Atmosphere: 1

Food: 2

Service: 1

Jamie Q

7/23/24 I stopped in this tim Hortons.
The staff was AMAZING especially the cashier. (Forgot her name, i am so sorry!! But she has blonde hair and the most beautiful blue eyes) Her customer service is magnificent!!! Very nice and sweet. She took her time waiting on us as we were trying to figure out what we wanted and she gave good recommendations. This woman is beyond amazing. Sweet, caring, communication skills were terrific and if I could give her a raise, I honestly would. We need more people like her in the world. I will be coming back. Thank you so much to her.

Atmosphere: 5

Food: 5

Service: 5

Larry Batzakis

The avocado toast was really delicious! Friendly staff on site to help you.

Atmosphere: 4

Food: 5

Service: 5

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