Out of all the stuffed cookies I've tried, Cookie Therapy has the best hands down. I've been a customer for years, and they never disappoint. I did have an issue with the last order I placed, but I was taken care of, and they made things right. I'm glad they decided to open up again after Covid and hope they continue to stay open for years to come. ?
Atmosphere: 5
Food: 5
Service: 5
Lisa Weingartner
Are you guys still open?
Natalie Wong
Highly recommend. I sent PYO cookies to friends who were in isolation and they were an absolute hit. Maria was a delight to deal with. Thank you again.
Caroline Howe
The BEST cookies I have ever had. I have them delivered as gifts across the country. They taste just as good after freezing them. <3
Adam Gordon
The cookies are awesome and I have been ordering them for a few years. While to rotating ones are always good. The chocolate chips cookies (NOT YOUR MAMA's CHOCOLATE CHIP) are the best. I have only had one issues out of 50 orders which happened which they sent the wrong cookies. They got me the right order the next day for free. Cookie RX/Cookie Therapy Albany has excellent customer services.
Katie Morra
Who comes up with this stuff? Genius. Love the cookies. Love the company. The cookies store super well in the freezer which is fantastic news for future me. The Smores and Lulu so far are my favorite!
Pączki
I've gotten multiple batches of these amazing cookies over the year and I've never been disappointed.
CeliaMarie DeCancio
Being apart of the Cookie Therapy ALB team has been incredible. From being able to try every amazing flavor, and spreading love around the capital region - it’s been a pleasure to work with Ashley and Faye this year! The two of them found a way to make something amazing out of the chaotic and scary times of COVID. Definitely THE place in Upstate NY for your stuffed cookie and now BROWNIE fix!
Super disappointed with the service. The cookies are really good and I’ve been telling everyone about them, but the service ruins the experience. I ordered cookies and got a tracking notification that they would ship out on Wednesday and get delivered on Friday. Friday came and the cookies weren’t delivered because my address was input incorrectly by the store, so they wouldn’t arrive until the following Tuesday. Once the cookies arrived they were stale. I called and emailed Cookie Therapy, but haven’t heard a response about in about 10 days. My final attempt was to message them on Instagram a few days ago before I left a negative review, but haven’t heard back. I’m sad because the cookies are really good, but the last batch I ordered was stale and the store was completely unresponsive. I can’t walk into the store because it’s an online business so I expected the online communication to be less disappointing.
Cody Misener
We ordered 2 dozen cookies on March 25th and only received one. After emailing the company we have not heard from them. It has been 3 weeks. No phone number to contact them. This place is a scam and we are out $66 for the second set of cookies that was never delivered. Good cookies horrible company.
Out of all the stuffed cookies I've tried, Cookie Therapy has the best hands down. I've been a customer for years, and they never disappoint. I did have an issue with the last order I placed, but I was taken care of, and they made things right. I'm glad they decided to open up again after Covid and hope they continue to stay open for years to come. ?
Atmosphere: 5
Food: 5
Service: 5
Are you guys still open?
Highly recommend. I sent PYO cookies to friends who were in isolation and they were an absolute hit. Maria was a delight to deal with. Thank you again.
The BEST cookies I have ever had. I have them delivered as gifts across the country. They taste just as good after freezing them. <3
The cookies are awesome and I have been ordering them for a few years. While to rotating ones are always good. The chocolate chips cookies (NOT YOUR MAMA's CHOCOLATE CHIP) are the best. I have only had one issues out of 50 orders which happened which they sent the wrong cookies. They got me the right order the next day for free. Cookie RX/Cookie Therapy Albany has excellent customer services.
Who comes up with this stuff? Genius. Love the cookies. Love the company. The cookies store super well in the freezer which is fantastic news for future me. The Smores and Lulu so far are my favorite!
I've gotten multiple batches of these amazing cookies over the year and I've never been disappointed.
Being apart of the Cookie Therapy ALB team has been incredible. From being able to try every amazing flavor, and spreading love around the capital region - it’s been a pleasure to work with Ashley and Faye this year! The two of them found a way to make something amazing out of the chaotic and scary times of COVID. Definitely THE place in Upstate NY for your stuffed cookie and now BROWNIE fix!
Best cookies I've ever had!
Honestly not worth the price.
Restaurantji Recommends
These things are amazing!
Amazing and Delicious!
I am on a diet, don't tell I just had a ball
Super disappointed with the service. The cookies are really good and I’ve been telling everyone about them, but the service ruins the experience. I ordered cookies and got a tracking notification that they would ship out on Wednesday and get delivered on Friday. Friday came and the cookies weren’t delivered because my address was input incorrectly by the store, so they wouldn’t arrive until the following Tuesday. Once the cookies arrived they were stale. I called and emailed Cookie Therapy, but haven’t heard a response about in about 10 days. My final attempt was to message them on Instagram a few days ago before I left a negative review, but haven’t heard back. I’m sad because the cookies are really good, but the last batch I ordered was stale and the store was completely unresponsive. I can’t walk into the store because it’s an online business so I expected the online communication to be less disappointing.
We ordered 2 dozen cookies on March 25th and only received one. After emailing the company we have not heard from them. It has been 3 weeks. No phone number to contact them. This place is a scam and we are out $66 for the second set of cookies that was never delivered. Good cookies horrible company.
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