Common sense should tell your driver he can't park in the middle of the road on top of a hill. He should know he's blocking traffic and that's not okay especially during a snow storm with limited visibility and traction driving up hills. Just because you're a delivery driver doesn't mean you can sit in the middle of the road waiting. You're putting peoples lives at risk because you don't want to park for 5 minutes.
Atmosphere: 1
Food: 1
Service: 1
Jordan
ordered online, order never arrived. called, they told me it’s on the way. 3hrs later still never arrived. they lie!
My order was wrong. "James" made it and said he made it correctly and if he had not made it correctly, his district manager who was there at the time would have caught the error. He refused to give me contact information for the district manager so I could make a complaint. He said he wasn't allowed to give me a name or number. He wanted us to return the two Extravagazza pizzas so he could see if there were onions on both whole pizzas. Then told me to take a picture. I should gave read the reviews first!
Food: 3
Service: 1
Ariel Kalenian
Great location, parking situation not so much.
Atmosphere: 3
Food: 5
Service: 5
Trisha
Do not order from here! They don't deliver...as in you place an order, but wont get your pizza. They just don't bother. They won't communicate, won't answer the phone, will charge you, and then never deliver your order. They also don't respond to the multitude of other reviews saying the same thing. This location is completely incompetent
Jamila Hammett
This is by far the worst pizza I've ever had. I ordered two cheese pizzas and one pepperoni pizza and got three cheese pizzas that were hard as bricks. The cheese was clearly overcooked, the sauce was non-existent and the pizza was flat and hard. Not only did I get the wrong order but the food we did get was cold and disgusting. Do not waste your money here because it might be more convenient. If you're in Troy, go to I Love or Defazios or drive to Pizza Hut.
Atmosphere: 2
Food: 1
Service: 3
Sarah Love
My husband brought me here the other weekend. The food was amazing. It was a great vibe we will definitely be back next spring.
Atmosphere: 5
Food: 5
Service: 5
Mary Jane Cornielle
The pizza was ? delicious, it reminded me of the ? pizza in NYC. The staff was very courteous.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
Barnabas Collins
I have had two friends who've owned this particular franchise, add several who've managed it, from 1981 through 2008. I can honestly say I've never seen a more poorly run, mismanaged store in my entire life. What a nightmare! If you can't get quality employees, you might as well shut the freakin' doors because you're driving business away! They delivered to Brunswick for almost 20 years, and now they don't? It wasn't bad enough they stopped selling the 16" pie that EVERY OTHER pizza shop in Troy sells, but the service, if you can call it that, is non-existent. Price? I'd sooner buy a full size sheet pan 24-cut pizza from a local restaurant for $20 than $19 for a 2 topping 14" pizza from the Domino's chain store. Absolutely love Domino's, but there comes a point...even in BIDEN'S economy where enough is enough.
Atmosphere: 1
Food: 3
Service: 1
Antara Rani Chakraborty
We took buffalo chicken pizza. They burnt the cheese. Also, The price is really high. Only 14" pizza cost $23.12. We didn’t use any toppings. Very disappointing.
Ordered at 8:30p, didn’t get the order until after 12:30a. Tried calling, but no one answered.
Atmosphere: 3
Food: 5
Service: 1
Tianna Vorvolakos
By far the absolute worst customer service I have ever received I’ve been waiting 3 hours for my food rather than call me and say they don’t have a driver or even cancel my order they still have me waiting I have called 20 times and never got one answer
Service: 1
Yarizelys Turbides
It took way to long to come
Food: 4
Service: 1
Qu33n Miiidas
I ordered my food around 5:45 didn’t get it until almost 9 now when I called who I assume was the manager said they only had one driver ok fine then he said that the orders weren’t being made until they are being picked up mind you my food was still cold ?I got two pizzas and wings I also got a email asking if I wanted 60 pts or a 20% off coupon I don’t want either because I’m not ordering from there again I was better off ordering from Rusty’s in watervliet or I love
Food: 2
Service: 2
Jessica Rodriguez
My advice would be NOT to order from this store! They take too long in every process. I would die of hunger waiting on these people. BTW my order has been in the oven for about 40 mins ?
Common sense should tell your driver he can't park in the middle of the road on top of a hill. He should know he's blocking traffic and that's not okay especially during a snow storm with limited visibility and traction driving up hills. Just because you're a delivery driver doesn't mean you can sit in the middle of the road waiting. You're putting peoples lives at risk because you don't want to park for 5 minutes.
Atmosphere: 1
Food: 1
Service: 1
ordered online, order never arrived. called, they told me it’s on the way. 3hrs later still never arrived. they lie!
Atmosphere: 1
Food: 1
Service: 1
My order was wrong. "James" made it and said he made it correctly and if he had not made it correctly, his district manager who was there at the time would have caught the error. He refused to give me contact information for the district manager so I could make a complaint. He said he wasn't allowed to give me a name or number.
He wanted us to return the two Extravagazza pizzas so he could see if there were onions on both whole pizzas. Then told me to take a picture.
I should gave read the reviews first!
Food: 3
Service: 1
Great location, parking situation not so much.
Atmosphere: 3
Food: 5
Service: 5
Do not order from here! They don't deliver...as in you place an order, but wont get your pizza. They just don't bother. They won't communicate, won't answer the phone, will charge you, and then never deliver your order. They also don't respond to the multitude of other reviews saying the same thing. This location is completely incompetent
This is by far the worst pizza I've ever had. I ordered two cheese pizzas and one pepperoni pizza and got three cheese pizzas that were hard as bricks. The cheese was clearly overcooked, the sauce was non-existent and the pizza was flat and hard. Not only did I get the wrong order but the food we did get was cold and disgusting. Do not waste your money here because it might be more convenient. If you're in Troy, go to I Love or Defazios or drive to Pizza Hut.
Atmosphere: 2
Food: 1
Service: 3
My husband brought me here the other weekend. The food was amazing. It was a great vibe we will definitely be back next spring.
Atmosphere: 5
Food: 5
Service: 5
The pizza was ? delicious, it reminded me of the ? pizza in NYC. The staff was very courteous.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
I have had two friends who've owned this particular franchise, add several who've managed it, from 1981 through 2008. I can honestly say I've never seen a more poorly run, mismanaged store in my entire life. What a nightmare! If you can't get quality employees, you might as well shut the freakin' doors because you're driving business away! They delivered to Brunswick for almost 20 years, and now they don't? It wasn't bad enough they stopped selling the 16" pie that EVERY OTHER pizza shop in Troy sells, but the service, if you can call it that, is non-existent. Price? I'd sooner buy a full size sheet pan 24-cut pizza from a local restaurant for $20 than $19 for a 2 topping 14" pizza from the Domino's chain store. Absolutely love Domino's, but there comes a point...even in BIDEN'S economy where enough is enough.
Atmosphere: 1
Food: 3
Service: 1
We took buffalo chicken pizza. They burnt the cheese. Also, The price is really high. Only 14" pizza cost $23.12. We didn’t use any toppings. Very disappointing.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Ordered at 8:30p, didn’t get the order until after 12:30a. Tried calling, but no one answered.
Atmosphere: 3
Food: 5
Service: 1
By far the absolute worst customer service I have ever received I’ve been waiting 3 hours for my food rather than call me and say they don’t have a driver or even cancel my order they still have me waiting I have called 20 times and never got one answer
Service: 1
It took way to long to come
Food: 4
Service: 1
I ordered my food around 5:45 didn’t get it until almost 9 now when I called who I assume was the manager said they only had one driver ok fine then he said that the orders weren’t being made until they are being picked up mind you my food was still cold ?I got two pizzas and wings I also got a email asking if I wanted 60 pts or a 20% off coupon I don’t want either because I’m not ordering from there again I was better off ordering from Rusty’s in watervliet or I love
Food: 2
Service: 2
My advice would be NOT to order from this store! They take too long in every process. I would die of hunger waiting on these people. BTW my order has been in the oven for about 40 mins ?
Atmosphere: 1
Food: 3
Service: 1
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