Dunkin'
76 N Greenbush Rd, Troy
(518) 238-3636
Recent Reviews
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Painfully slow service with only 2 customers ahead of me to get a black coffee that I could see through to the bottom after I drank 1/2 of it. Definitely not up to coffee standards
Food: 1
Service: 1
When this location was first built, it was the best in the area. I’d drive out of my way just to go here. The service was quick, kind, and consistent. Lately every time I’m here, the lines are crazy long, the staff seems to rather chat than move efficiently, and they aren’t as friendly as they once were. The store is large and empty, the floor in the entry way has been torn up. The parking lot is impossible because of the line in the drive thru.
Now, rather than being my favorite, 5 star location, it’s an average 3 stars (probably 2 if I happen to wake up grumpy). Management must have shifted.
Atmosphere: 2
Food: 4
Service: 2
The younger black girl with the glasses and the braids is soooo sweet, very shy and kind i can tell ?. but extremely nice! i love this dunkin!!
Atmosphere: 4
Food: 4
Service: 5
Good Coffee and Hot
Atmosphere: 4
Food: 4
Service: 4
Gave me wrong order and could not be bothered when I called.l
Atmosphere: 1
Food: 1
Service: 1
Always busy but the dtaff does well
Atmosphere: 4
Food: 4
Service: 5
Wish we had a six star option. This place hired the kindest staff you could imagine
Atmosphere: 5
Food: 5
Service: 5
Consistent.
Atmosphere: 4
Food: 5
Service: 5
Consistently gets my drinks and food wrong. Was told that they didn’t receive part of my order that I showed them a receipt for and made me loop the building 3 times to keep their drive thru timers down before finally making my food. The order was still wrong when they finally made it
Food: 1
Service: 1
Pretty average.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
In & Out ~ Easy Breezy
Atmosphere: 5
Food: 5
Service: 5
Went there today to pick up my Mobile order, not only was the door locked and someone was inside, no one answered the door when I knocked on it, didn’t answer the drive through, and didn’t turn off mobile ordering so I was charged for a drink I never got. Such pathetic management and workers that they couldn’t do a simple task.
Atmosphere: 1
Food: 1
Why is this the only Dunkin I have a problem at? Waited 15mins for a coffee when there was only 2 people in front of me. I came back later to get an iced caramel with cream and sugar and it had an absurd amount of sugar and a dash of cream. Never had a problem anywhere else but here.
Atmosphere: 3
Food: 2
Service: 1
System is setup for them to get customers through the drive thru in less than 1.5 minutes, yet I always seem to be waiting more than 5 minutes for 1 donut.
Atmosphere: 3
Food: 3
Service: 1
Heavily understaffed. Took 30 minutes to process 5 orders, registers were broken except for the drive through. Nobody was behind the counter when I entered. Food was normal though, this place just needs to hire more than two people.
Atmosphere: 4
Food: 4
Service: 1
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