Dunkin'

65 Congress St, Troy
(518) 326-0011

Recent Reviews

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Amanda Howles

Stopped in for a breakfast sandwich while on my break from work. After paying I asked about the restrooms, to which I was informed "No unfortunately we don't have restrooms as they've been under construction." There was absolutely no sign to signify this, although on the front door of the establishment is a permanent sign that reads 'No public restrooms'. I can understand in this area not allowing the restrooms to be used by people who aren't customers. But this is NY State law... There are tables in the dining area signifying this isn't a place for quick transactions. A restroom is legally required and there clearly isn't one nor one 'under construction'. It's a safety and health concern that I can't use the restroom nor wash my hands prior to eating food. It was an obvious blatant lie and I will be making a formal complaint.

The sausage egg and cheese on an everything bagel was anything but special. The bagel was pale and flavorless, the items were messy and appeared to be thrown on the bagel. I won't be back unless they fix these major issues. I'll also be sure to tell anyone in the area to avoid this place.

Atmosphere: 1

Food: 2

Service: 2

Stephanie Mcintire

Rude staff so a man that is dirty unkept with a joint in his hand is allowed to charge his phone in the dining room where is clams to be corporate manager he is allowed to stay I’m told no I’m not allowed to be there because there closed just because either I’m white or I had a backpack which was my work lunch and change of clothing for work I’m so sick and tired of these black nut cases that left and right everything is you don’t like me because I’m black there the most racist people there are meanwhile they cater to there friends left and right especially if they have weed also corporate doesn’t shut down dinning rooms for Christmas’s displays every table had a Christmas tree on it they just didn’t want any one there also I have been in far nicer Dunkin’ Donuts where the seating aria looks more like a coffee shop with nice plush seats and small tables there so nice this one didn’t even have my tumblers I buy them all the time at one commerce place no tumblers here totally geto Dunkin

Atmosphere: 1

Food: 5

Service: 1

Tamika

Shut it down!!
This place is a joke! Either your food isn't right or their burning it! One time I went in, in the morning and they had NO BREAKFAST like hth?! They take entirely too long with orders and most the time are out of everything!

Atmosphere: 1

Food: 1

Service: 1

Tamika S Mays

Shut it down!!
This place is a joke! Either your food isn't right or their burning it! One time I went in, in the morning and they had NO BREAKFAST like hth?! They take entirely too long with orders and most the time are out of everything!

Atmosphere: 1

Food: 1

Service: 1

ÖMER KARATAY

closed prematurely

Atmosphere: 1

Service: 1

MzGlam Lawrence

I made a purchase at this location. I left and went back into the location and a young lady told me that the lobby was closed and I couldn't wait in the lobby. Then I said, I just made a purchase. She said, sorry that's corporate orders. Should I have gotten my money back or what. That location isn't the best especially early morning, when Noone is outside.

Atmosphere: 1

Food: 5

Service: 4

Seth NY

Worst and worst be ready to spend 40 minutes on drive thru

Parris Rawlins

So the shift leader in there likes to call the cops and peoples jobs lying to get them fired claiming to be the manger. She called my job and another’s persons job. Told them I pissed on there menu board on camera mean while the real manager banned me for peeling on the rocks outside the dunking because they never let customers use the bathroom. Not only do they lie they also tell regular civilians what they doing. People in the street coming up telling me what’s going on with my situation is so unprofessional plus they liars. On top of all that the shift using narcotics before during and on her shift just thought should know . Be careful in that place , outside that place and around it.

Atmosphere: 1

Food: 1

Service: 1

Noelle Bosselman

Denying paying customers access to bathrooms. No reasons given as to why we're not allowed to use the facilities while waiting for your order, just told "public restrooms unavailable."

Atmosphere: 1

Service: 1

Theodore Moore

They got “creative” with my cold brew. Didn't like it..

Vorenus_518

Went to this location numerous times over the last couple weeks around 5:30 am . The store states it’s open but the doors are still lock and there are no signs stating that the lobby closed . Would not recommend going unless you are doing drive through even then the service isn’t great

Atmosphere: 1

Food: 2

Service: 1

Jessica Crogan

Rude employees everytime

Kimmy B

The worker at the counter very much wanted to be anywhere but work. They keep the drink cooler locked but half full of drinks with no note on it saying it is locked and that they keep drinks behind the counter. I should have gone to the other location.

Atmosphere: 1

Food: 3

Service: 1

Kevin Patterson

The worker at the counter very much wanted to be anywhere but work. They keep the drink cooler locked but half full of drinks with no note on it saying it is locked and that they keep drinks behind the counter. I should have gone to the other location.

Atmosphere: 1

Food: 3

Service: 1

Devin Meyhew

The worker at the counter very much wanted to be anywhere but work. They keep the drink cooler locked but half full of drinks with no note on it saying it is locked and that they keep drinks behind the counter. I should have gone to the other location.

Atmosphere: 1

Food: 3

Service: 1

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