I ordered hot caramel macchiato today, i had to wait 2 full minutes at the window before anyone opened the window. They were chatting and laughing inside and moving around. When someone finally opened the window, she asked me to pay a different bill. I corrected her, she gave me my coffee. It was a not what I ordered. She said everything should be what I ordered which was not. These girls need to be better trained at customer service. When someone is waiting at the window they shouldn’t be chatting and when the order is wrong they should offer to give you a new one. EXTREMELY DISSATISFIED!! I am going to tell everyone to avoid this place.
Chuck Seney
Every employee was more concerned about playing on their phones. Decaffeinated coffee wasn't made. Employee poured my coffee from a pot that just started to brew.. my coffee was water with cream and sugar.... I'm done with that D&D. Owner could care less.
Johnny “Cole-nickshole-marie” Eid
Can never get the toaster right when you order one bagel almost burnt and one toasted and you put them in the toaster together at the same speed ummm noooo
Bethany Short
Horrible horrible service. Order was completely messed up. When I went back I was yelled at and told that I was in the wrong and was told I had to pay for the food that wasn’t in my order previously. Even though it was their mistake!! My avocado toast is literally the size of a crumb it maybe has three bites. Was told that that’s “always” how it comes but that’s a complete lie I literally go to dunkin every morning.
Cole Kharma
Can never get the toaster right when you order one bagel almost burnt and one toasted and you put them in the toaster together at the same speed ummm noooo
NICHOLE “Cole-nickshole-marie” COONS
Can never get the toaster right when you order one bagel almost burnt and one toasted and you put them in the toaster together at the same speed ummm noooo
Allona Bauer
I normally am disappointed by the Vandenburg location but this morning I had a wonderful experience with the young man in the drive thru. Order was perfect and he was so polite and joy to talk to.
Barbara Dellheim
I'm giving this review for the Dunkin' Donuts in Green Island great people friendly people they always have what you need they're fast they're efficient clean love it there I make the extra trip just to go there to that Dunkin' Donuts
R Berenholtz
America runs on Dunkin’. The best solution when you’re dealing with a tenant like Dana Dabush and Nati Shabat of Motek spa is to get an ice coffee and try to convince yourself that everything will be ok. I will be the last person they scam!
Shetonna christian
I am a regular at the Dunkin’ Donuts at 75 Vandenberg Ave. in Troy New York there is a shift leader by the name of Stephani who is very disgustingly nasty to her customers regular customers unacceptable I will never spend my money here again
They never fulfill complete order. Some or the other thing will be unavailable. Never coming back to this store.
Ash Silvert
The people working currently especially the woman right now doesn’t want to do their job? I have been going here to this Dunkin for 1 year and I have never gotten the same exact drink ever? How hard is to make their signature latte? Their signature drinks never are the same. And any time you order a croissant and or a toasted bagel 90% the time it’s burnt? Black? Why is that? Does my money mean nothing? And when you ask them to fix it they want to see receipt when you ordered it where you ordered it. You can ask them very politely and they will refuse to fix your drink. Ordered Dunkin down the st and went in to this one asking for caramel in my drink and the lady asked me to drive down the st even though it’s a 10 min drive you can just give me some caramel swirls? Dunkin policy is if you don’t like your coffee they will remake it and here at this store they will refuse you that.
Yanira Quinones
Definitely come here if you want your order to be WRONG. I literally come here so often and they always get something wrong. So please double check everything before driving away and keep your receipt! Also make sure to check that your food isn’t burned to a crisp. It took me forever to get my money back on a croissant that was burnt so badly it was hard and looked like charcoal. Had to keep it to show to the manager the next day in order to get a refund on a gift card.
Chantel Boudreau
Tried this place twice. Both times the person running drive through was horrible and demeaning without reason. I felt so uncomfortable that I threw my food and drink away because if that's how they speak to customers I can't imagine the food and drinks are treated well either. I will go out of my to get coffee elsewhere even though this place is close.
I ordered hot caramel macchiato today, i had to wait 2 full minutes at the window before anyone opened the window. They were chatting and laughing inside and moving around. When someone finally opened the window, she asked me to pay a different bill. I corrected her, she gave me my coffee. It was a not what I ordered. She said everything should be what I ordered which was not. These girls need to be better trained at customer service. When someone is waiting at the window they shouldn’t be chatting and when the order is wrong they should offer to give you a new one. EXTREMELY DISSATISFIED!! I am going to tell everyone to avoid this place.
Every employee was more concerned about playing on their phones. Decaffeinated coffee wasn't made. Employee poured my coffee from a pot that just started to brew.. my coffee was water with cream and sugar.... I'm done with that D&D. Owner could care less.
Can never get the toaster right when you order one bagel almost burnt and one toasted and you put them in the toaster together at the same speed ummm noooo
Horrible horrible service. Order was completely messed up. When I went back I was yelled at and told that I was in the wrong and was told I had to pay for the food that wasn’t in my order previously. Even though it was their mistake!! My avocado toast is literally the size of a crumb it maybe has three bites. Was told that that’s “always” how it comes but that’s a complete lie I literally go to dunkin every morning.
Can never get the toaster right when you order one bagel almost burnt and one toasted and you put them in the toaster together at the same speed ummm noooo
Can never get the toaster right when you order one bagel almost burnt and one toasted and you put them in the toaster together at the same speed ummm noooo
I normally am disappointed by the Vandenburg location but this morning I had a wonderful experience with the young man in the drive thru. Order was perfect and he was so polite and joy to talk to.
I'm giving this review for the Dunkin' Donuts in Green Island great people friendly people they always have what you need they're fast they're efficient clean love it there I make the extra trip just to go there to that Dunkin' Donuts
America runs on Dunkin’. The best solution when you’re dealing with a tenant like Dana Dabush and Nati Shabat of Motek spa is to get an ice coffee and try to convince yourself that everything will be ok. I will be the last person they scam!
I am a regular at the Dunkin’ Donuts at 75 Vandenberg Ave. in Troy New York there is a shift leader by the name of Stephani who is very disgustingly nasty to her customers regular customers unacceptable I will never spend my money here again
Restaurantji Recommends
They never fulfill complete order. Some or the other thing will be unavailable. Never coming back to this store.
The people working currently especially the woman right now doesn’t want to do their job? I have been going here to this Dunkin for 1 year and I have never gotten the same exact drink ever? How hard is to make their signature latte? Their signature drinks never are the same. And any time you order a croissant and or a toasted bagel 90% the time it’s burnt? Black? Why is that? Does my money mean nothing? And when you ask them to fix it they want to see receipt when you ordered it where you ordered it. You can ask them very politely and they will refuse to fix your drink. Ordered Dunkin down the st and went in to this one asking for caramel in my drink and the lady asked me to drive down the st even though it’s a 10 min drive you can just give me some caramel swirls? Dunkin policy is if you don’t like your coffee they will remake it and here at this store they will refuse you that.
Definitely come here if you want your order to be WRONG. I literally come here so often and they always get something wrong. So please double check everything before driving away and keep your receipt! Also make sure to check that your food isn’t burned to a crisp. It took me forever to get my money back on a croissant that was burnt so badly it was hard and looked like charcoal. Had to keep it to show to the manager the next day in order to get a refund on a gift card.
Tried this place twice. Both times the person running drive through was horrible and demeaning without reason. I felt so uncomfortable that I threw my food and drink away because if that's how they speak to customers I can't imagine the food and drinks are treated well either. I will go out of my to get coffee elsewhere even though this place is close.
Very slow and out of items requested
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