Ordered through the mobile app and waited 15 minutes in the drive thru to even get to the window. Once at the window the staff claimed they did not have my mobile order on their system. I showed my receipt including the paid for items and asked for my money back if they would not make the food. Two separate staff members raised their voices at me and said they had nothing to do with the app and would not make the food either. I asked how to resolve this and get my money back and both staff members continued raising their voices and telling me to pull away as there is already a line and neither staff member would answer my question or provide a solution. Maybe don’t make it common practice to yell at customers not yelling at you and if the system is that broken don’t offer mobile orders in the first place.
Atmosphere: 1
Food: 1
Service: 1
Zay Lewis
Let me start by saying the reason for this low review isn’t because of they’re systems going down. I placed a mobile order prior to arriving and when I get there they said they can’t do any online ordering, which is fine. So I place my order and when I reached the window she asked for my order again and so I repeat my order 1 bacon egg and cheese biscuit meal and a bacon egg cheese McGriddle. Just two meals not that difficult yet they still got my order wrong.
Atmosphere: 1
Food: 3
Service: 1
Peggy Ferguson
Went to go get my son dinner, but apparently the diner was closed. Both doors were locked.
I thought the diner was open a few more hours ?
Steve m
bun was stale hard as a rock
Atmosphere: 4
Food: 1
Service: 4
Ian
Stopped here for late dinner. Used the mobile app to place the order ahead of time. Got to the drive through box and said I'd be using the mobile app, the guy cut me off as I was reading it and told me to pull forward. They got the order completely wrong. Ordered a chicken sandwich and a frappe. Was given a burger that looked like it was picked up off the floor with toppings and no bun and just thrown into a plastic container. Will definitely not be coming here again.
Food: 1
Service: 1
Groovey Que
visiting from nyc doordashed some mickey Dz! asked for no cheese on my burger ! n got cheese on it ! im lac tos !!!!
ordered apple pies and got some nasty doggy treats! well i think it was supposed to be birthday cake but why not notify the customer n say u dont have apple pies or 86 it in your system? those whatever you call those desserts may have been the worst thing ive ever tasted in quite a while! very dissappointed in this location! you guys drop the ball
Food: 1
BOA Statement Auto email
Who the hell closes a lobby for everyone this place blows
Atmosphere: 1
Food: 1
Service: 1
Dan C
I went for the Veteran's Day free breakfast. This location did not offer it. I will skip this McDonalds in the future.
Tori Wipp
The service we received at this location was inadequate. Although the quality of food was fine, multiple items were missing from our orders. Between the 4 of us that placed an order, we were missing a chocolate milk, apple slices, collectible cards, and sauces, which were all ordered through the app. It is disappointing that we did not receive the items we paid for. There was 1 bag that didn’t have the order receipt attached and we were speculating that the location did not have one of the items that was ordered, and could have tried to hide the item list. Overall, our experience was not good and I would recommend going to a different location if you would like to receive the items you paid for.
Atmosphere: 4
Food: 5
Service: 1
Nic
Missed quite literally everything in my order. Don't you ever waste your money on this pathetic chain restaurant. McDonalds has never reached a new low until this location was found. Burn it to the ground.
I’ve had multiple issues with orders being incorrect over the past two months and for the past week, this location has been out of the proper containers for the food that is supposed to have the monopoly stickers on them, but refuse to offer one of the many other rappers or cups, they have with the pieces. The service at this location is atrocious.
Service: 1
Lynn Marcus
The place is always dirty the staff are rude they take forever get my order wrong a lot today I got told a drive thru code has letters in it I told them that it doesn’t never did then went inside to show that waited 30 minutes at the cashier line no one came they ignored me whole time DO NOT EAT HERE
Atmosphere: 1
Food: 2
Service: 1
Riley Bacon
Ohhhhhh McDonald’s of Hoosick Street… you’re good for what you are
Atmosphere: 1
Food: 3
Service: 2
kristopher mains
They did not come window right away
Food: 5
Service: 3
Johnathan Moore
The location was dirty. Long wait time for 2 cheese burgers with only ketchup and pickles, they got it right but it took 32 min to get it to me. Just to get it cold. I thought it would have been hot n fresh but it was like warm at best. Like it went into the microwave.....very poor service and food quality. So disappointed!!
Ordered through the mobile app and waited 15 minutes in the drive thru to even get to the window. Once at the window the staff claimed they did not have my mobile order on their system. I showed my receipt including the paid for items and asked for my money back if they would not make the food. Two separate staff members raised their voices at me and said they had nothing to do with the app and would not make the food either. I asked how to resolve this and get my money back and both staff members continued raising their voices and telling me to pull away as there is already a line and neither staff member would answer my question or provide a solution. Maybe don’t make it common practice to yell at customers not yelling at you and if the system is that broken don’t offer mobile orders in the first place.
Atmosphere: 1
Food: 1
Service: 1
Let me start by saying the reason for this low review isn’t because of they’re systems going down. I placed a mobile order prior to arriving and when I get there they said they can’t do any online ordering, which is fine. So I place my order and when I reached the window she asked for my order again and so I repeat my order 1 bacon egg and cheese biscuit meal and a bacon egg cheese McGriddle. Just two meals not that difficult yet they still got my order wrong.
Atmosphere: 1
Food: 3
Service: 1
Went to go get my son dinner, but apparently the diner was closed. Both doors were locked.
I thought the diner was open a few more hours ?
bun was stale hard as a rock
Atmosphere: 4
Food: 1
Service: 4
Stopped here for late dinner. Used the mobile app to place the order ahead of time. Got to the drive through box and said I'd be using the mobile app, the guy cut me off as I was reading it and told me to pull forward. They got the order completely wrong. Ordered a chicken sandwich and a frappe. Was given a burger that looked like it was picked up off the floor with toppings and no bun and just thrown into a plastic container. Will definitely not be coming here again.
Food: 1
Service: 1
visiting from nyc doordashed some mickey Dz! asked for no cheese on my burger ! n got cheese on it ! im lac tos !!!!
ordered apple pies and got some nasty doggy treats! well i think it was supposed to be birthday cake but why not notify the customer n say u dont have apple pies or 86 it in your system? those whatever you call those desserts may have been the worst thing ive ever tasted in quite a while! very dissappointed in this location! you guys drop the ball
Food: 1
Who the hell closes a lobby for everyone this place blows
Atmosphere: 1
Food: 1
Service: 1
I went for the Veteran's Day free breakfast. This location did not offer it. I will skip this McDonalds in the future.
The service we received at this location was inadequate. Although the quality of food was fine, multiple items were missing from our orders. Between the 4 of us that placed an order, we were missing a chocolate milk, apple slices, collectible cards, and sauces, which were all ordered through the app. It is disappointing that we did not receive the items we paid for. There was 1 bag that didn’t have the order receipt attached and we were speculating that the location did not have one of the items that was ordered, and could have tried to hide the item list. Overall, our experience was not good and I would recommend going to a different location if you would like to receive the items you paid for.
Atmosphere: 4
Food: 5
Service: 1
Missed quite literally everything in my order. Don't you ever waste your money on this pathetic chain restaurant. McDonalds has never reached a new low until this location was found. Burn it to the ground.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I’ve had multiple issues with orders being incorrect over the past two months and for the past week, this location has been out of the proper containers for the food that is supposed to have the monopoly stickers on them, but refuse to offer one of the many other rappers or cups, they have with the pieces. The service at this location is atrocious.
Service: 1
The place is always dirty the staff are rude they take forever get my order wrong a lot today I got told a drive thru code has letters in it I told them that it doesn’t never did then went inside to show that waited 30 minutes at the cashier line no one came they ignored me whole time DO NOT EAT HERE
Atmosphere: 1
Food: 2
Service: 1
Ohhhhhh McDonald’s of Hoosick Street… you’re good for what you are
Atmosphere: 1
Food: 3
Service: 2
They did not come window right away
Food: 5
Service: 3
The location was dirty. Long wait time for 2 cheese burgers with only ketchup and pickles, they got it right but it took 32 min to get it to me. Just to get it cold. I thought it would have been hot n fresh but it was like warm at best. Like it went into the microwave.....very poor service and food quality. So disappointed!!
Atmosphere: 1
Food: 2
Service: 2
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