Taco Bell

60 Vandenburgh Ave, Troy
(518) 272-6133

Recent Reviews

Sort by
Elija Mille

Did a mobile order, get to the drive-thru and wait 20 minutes for 3 cars to get served. Despite that ordering ahead nothing was ready and I waited another 10 minutes for food. Drove 7 minutes home and most of the food was cold. How am I waiting 10 mins but my food isn’t even made fresh? Also why does every crappy Taco Bell trap you in their drive thru, it’s like they know the service sucks.

Atmosphere: 1

Food: 1

Service: 1

Obliteration Station

all Taco Bells from here on out in the nearest Future of lost my business bad food pricing bad food quality bad customer service crappy attitude when employee in the restaurant and dining area are never clean and taken care of and they are very bad at taking care of and read and receipts on mobile order for take out or pick up from other online delivery apps Taco Bell sucks

Atmosphere: 1

Food: 1

Service: 1

James Gallagher Jr

Lemme just say, this staff was looking out for me. Had a not so great experience at another location, never mentioned it to this staff, but they took customer service to the next level. Looked out for me in ensuring I had the sauces I needed, and threw a couple coupons my way too. Going forward I'll drive the few extra minutes compared to the other location as this spot knows what is up!

Atmosphere: 5

Food: 5

Service: 5

James Williamson

Took half hour to get food stay away

Atmosphere: 3

Food: 3

Service: 1

Fizah Shahid

I’m genuinely appalled by what I witnessed tonight at this Taco Bell location. I rolled up to the drive-thru couple hours ago only to find out that there was literally one single employee running the entire store. Yes, you heard that right: one person doing absolutely everything from the kitchen to the dishes to trying to manage customer service.
He declined service because it was just him.

This is not just inconvenient—it’s downright unfair and frankly feels like employee mistreatment, and dangerous. How can a major chain allow a single worker to be stranded like this, unable to even serve customers because they’re juggling every single task alone? It’s beyond ridiculous.

I’m writing this review not just to express how disappointed I am as a customer who couldn’t get service, but to shout loudly that this is a serious management and staffing failure. Nobody should have to do the job of an entire team alone, and it’s outrageous that corporate or management hasn’t addressed this.

I strongly urge whoever is in charge—whether it’s HR or upper management—to take immediate action. This is how you burn out good employees and ruin customer experiences. Let’s do better for the people who work here and for those of us who just want a meal without feeling like we’re watching a labor crisis unfold.

Atmosphere: 1

Food: 1

Service: 1

Angel G

I don’t even have the right words to express how utterly terrible this Taco Bell is. Not only did we wait for 30 minutes at the drive thru - trapped, when I ordered I was asking about the cheesy Gordita crunch and if it was the hard taco with a soft taco on the outside, she said no. That’s a burrito. There’s no hard taco. I said then why is it called cheesy Gordita “crunch” - she said she didn’t know but I was looking for is called a double stack. I said okay and ordered two, and some chicken tenders. While waiting I looked up a cheesy Gordita crunch and it’s exactly what I wanted, the double stack is similar but with beans. Finally got the meal and the tacos I got had nacho cheese and bits of taco shells in it. The tacos were cold. I gave up on them and bit into the chicken tender and it literally broke in half like a rock. I had to throw them out. 30 minutes for no food. I’ve never had a worse eating experience but definitely another reason I don’t Taco Bell.

Atmosphere: 1

Food: 1

Service: 1

Cathy Wilkie

Drive thru cashier was very rude..while taking my order she forgot an item , and she said I never order it! I told her I did. She proceeded to tell me No I didn’t.. her attitude was terrible, she definitely lacks customer service skills. Terrible experience, will never go there again

Atmosphere: 5

Food: 3

Service: 1

Troy Glaski

Worst taco bell over pretty sure the guy taking orders is making food, tried stopping by on my lunch waited for 20m and just left and went somewhere else

Corey Deame

Do not go through the drive through at this Taco Bell location. I was sitting in line for nearly 20 minutes, because they prioritize the delivery orders (i.e. Uber Eats, Door dash, etc)

Service: 1

Meadow Stella

This business is closed but it shows as open walked 4 miles for no reason ...

Atmosphere: 1

Food: 5

Service: 1

Sarah Locey

Portions were super generous. Best grilled cheese burrito I’ve ever had.

Food: 5

Dashaun Randolph

They are hardly willing to take orders ever besides door dash drivers and they do not carry themselves in a professional manner over the microphone

Atmosphere: 1

Food: 2

Service: 1

Seléna

i should of learned by now that Every time i order from here they mess up my whole order and then tell me everything is in the bag and when i get home im miss two out of three meals like come on

Atmosphere: 1

Food: 1

Service: 1

teaghan willow

everything about this taco bell sucks. i live right here and have been to this taco bell
many many times and one, have never had anyone be nice to me or smile in general, and two, have never once gotten my order correctly. the people here are ridiculously rude and no one there knows how to actually do their job

Atmosphere: 1

Food: 1

Service: 1

Amber Leigh

I ordered a steak quesadilla, large nacho fries, and extra side of cheese. The quesadilla was balled up in the bottom of the bag like it had been squished up on a tossed in the bag. The nacho fries weren’t even halfway full. They were cold and some were just not even cooked at all and chewed like raw potato. And I never got my extra side of cheese that I paid for. I ordered through instacart and I do understand that it was 5pm on a Friday but I don’t think your quality control should go out the window just bc you may be busy. Do better Taco Bell!!!

Food: 1

Loading...