Ladies at the counter were very good. I got last minute chocolate covered strawberries, cheese cake and a few other things today. I appreciate you guys
Parking: Parking is right on the side of the building. Large lot
I went in and spent $18 on hard mediocre cookies.
I have gone there several times before and it was always good.
I emailed them about this and never heard back.
Poor cookie quality and customer service.
I now go to Bella Napoli where the cookies are fresh and delicious.
kelsey carroll
Thank you so much for my grandma's cake and making it special for her even on grub hub writing her name on the cake meant a lot . Thank you for making my grandma's bday special
Food: 5
Service: 5
Jeff Budesheim
Store is clean and the help was great. Prices are outrageous!! I purchased two cookies and the total was just under $8. The almond horn cookie alone was $4.79 before tax! The taste of the almond cookie was super dissatisfying. It was like eating pure sugar and left a horrible aftertaste in my mouth. If you are looking for proper Italian pastries this is not the place for you.
Atmosphere: 5
Food: 1
Service: 5
April McKenzie
Although I do work in the production facility and haven’t tried every single item, I have tried quite a few and they are all delicious. Sugar cookies might be my personal favorite but the classic Fudge Fantasies or Raspberry Drops never get old!
James Earnest
We ordered a cake for our baby shower, but the experience with your decorator on the phone was shockingly rude and unprofessional. Rather than offering a solution, she told us, ‘It’s your problem, figure it out’, insisting we either travel 50 minutes to pick it up ourselves or get it from your Clifton Park location at 12:00—exactly when our baby shower starts. This level of disregard for customer service is beyond disappointing. To make matters worse, there was no voicemail left for us to even be aware of these complications ahead of time. It’s upsetting that one person’s attitude can tarnish the reputation of what we thought was a reputable business.
Atmosphere: 1
Food: 1
Ruth Cross
Excellent place to get your favorite goodies
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Cookie Monster
Michael Braunstein
Always a great place to pick up a delicious pastry!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Paul Mayeur
Just an amazing bakery. So many things to choose from, all of which is delicious.
Atmosphere: 5
Food: 5
Service: 5
Ashley Hart
I ordered a baptism cake from the Clifton park location. They spelled the name incorrectly on the cake (the cake was delicious though!) I spoke to Brittany from the troy location and she told me to come in and she would take care of me. She let me pick out a large tray of assorted cookies and comped it. The customer service was top notch and she was so sweet. Thank you Cookie Factory! Your stuff is delicious with great customer service!!! :)
Thank you to the Cookie Factory for doing my RN graduation cookies. Cait (Designer) was very kind, patient and professional. Barb assisted me with my cupcake order and was helpful with the situation. My whole experience with the cookie factory was amazing and I was very pleased with my orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Kaysea Canfield
Walkin getting ignored as usual.. young kid in there working by himself ignoring everyone now they're the same as Clifton Park oh well guess driving 20 minutes to get my daughter her confetti cake doesn't matter to
Atmosphere: 1
Food: 3
Service: 1
عبدالله العماش
A store that offers the most delicious cookies and the most delicious fresh baked goods of all kinds. I received a good reception and quick service from the lady. The afternoon time was 5:00. Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Lori Boffa Jordon
Ordered a 1/2 sheet carrot cake for a baby shower.....and everyone loved it. It was deliciois!!
Many said it was the best they ever had. Would definitely go back there again.
Lakeia Madison
Delicious! Great customer service. Clean fresh well stocked, and organized bakery. And there's a view of a small waterfall.
Ladies at the counter were very good. I got last minute chocolate covered strawberries, cheese cake and a few other things today. I appreciate you guys
Parking: Parking is right on the side of the building. Large lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Strawberry Cheesecake Cup, Peanut Butter Cookie, Cheese Danish, Italian Bread
I went in and spent $18 on hard mediocre cookies. I have gone there several times before and it was always good. I emailed them about this and never heard back. Poor cookie quality and customer service. I now go to Bella Napoli where the cookies are fresh and delicious.
Thank you so much for my grandma's cake and making it special for her even on grub hub writing her name on the cake meant a lot . Thank you for making my grandma's bday special
Food: 5
Service: 5
Store is clean and the help was great. Prices are outrageous!! I purchased two cookies and the total was just under $8. The almond horn cookie alone was $4.79 before tax! The taste of the almond cookie was super dissatisfying. It was like eating pure sugar and left a horrible aftertaste in my mouth. If you are looking for proper Italian pastries this is not the place for you.
Atmosphere: 5
Food: 1
Service: 5
Although I do work in the production facility and haven’t tried every single item, I have tried quite a few and they are all delicious. Sugar cookies might be my personal favorite but the classic Fudge Fantasies or Raspberry Drops never get old!
We ordered a cake for our baby shower, but the experience with your decorator on the phone was shockingly rude and unprofessional. Rather than offering a solution, she told us, ‘It’s your problem, figure it out’, insisting we either travel 50 minutes to pick it up ourselves or get it from your Clifton Park location at 12:00—exactly when our baby shower starts. This level of disregard for customer service is beyond disappointing. To make matters worse, there was no voicemail left for us to even be aware of these complications ahead of time. It’s upsetting that one person’s attitude can tarnish the reputation of what we thought was a reputable business.
Atmosphere: 1
Food: 1
Excellent place to get your favorite goodies
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Cookie Monster
Always a great place to pick up a delicious pastry!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Just an amazing bakery. So many things to choose from, all of which is delicious.
Atmosphere: 5
Food: 5
Service: 5
I ordered a baptism cake from the Clifton park location. They spelled the name incorrectly on the cake (the cake was delicious though!) I spoke to Brittany from the troy location and she told me to come in and she would take care of me. She let me pick out a large tray of assorted cookies and comped it. The customer service was top notch and she was so sweet. Thank you Cookie Factory! Your stuff is delicious with great customer service!!! :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Thank you to the Cookie Factory for doing my RN graduation cookies. Cait (Designer) was very kind, patient and professional. Barb assisted me with my cupcake order and was helpful with the situation. My whole experience with the cookie factory was amazing and I was very pleased with my orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Walkin getting ignored as usual.. young kid in there working by himself ignoring everyone now they're the same as Clifton Park oh well guess driving 20 minutes to get my daughter her confetti cake doesn't matter to
Atmosphere: 1
Food: 3
Service: 1
A store that offers the most delicious cookies and the most delicious fresh baked goods of all kinds. I received a good reception and quick service from the lady. The afternoon time was 5:00. Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Ordered a 1/2 sheet carrot cake for a baby shower.....and everyone loved it. It was deliciois!! Many said it was the best they ever had. Would definitely go back there again.
Delicious! Great customer service.
Clean fresh well stocked, and organized bakery. And there's a view of a small waterfall.
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