The Cookie Factory

520 Congress St, Troy
(518) 268-1060

Recent Reviews

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Mike Mann

This review is basically for their new bagels and breakfast sandwiches. I am all about kettle boiled bagels. Theirs look a little overdone but they are not. They are really delicious. Even going out of my way a bit to get them. Only thing missing is a drive thru! Thank you

Atmosphere: 5

Food: 5

Service: 5

Brandon Haase

Best cookies and cakes around.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Bakery, Oatmeal Raisin Cookie, Peanut Butter Cookie, Chocolate Chip Cookie

Carla Ozkarakaya

Me and my husband went there 5 minutes before they opened, people were waiting on line to pay. I don't know if she was the owner or manager there she says to us there not serving breakfast at this time but she was rude she had an horrible attitude. It not what she said but how she said it. If there not serving breakfast then don't have your door unlocked and have customers in there. Never gonna buy anything there cause of there rudeness.

David Arakelian

The begals are the best ever....

Atmosphere: 5

Food: 5

Service: 5

soar jsdudu

Tried there subs yesterday they were very good besides the bread it was rock hard need be little softer and my husband got a Ruben they didn’t have Russian which is odd other then that everything was delicious. I will try again .

Edward Ledbetter

This bakery is all style, no substance. The pastries look decent, but everything I tried was bland and clearly made with cheap ingredients. Dry cake, fake-tasting frosting, and zero flavor. Disappointing all around. Won’t be back. I suggest the Placid Baker if you desire quality.

Jessica Slatcher

Cute bakery with cakes, cookies, scones, drinks, friendly staff.

James Van Bebber

Ordered a custard with berries on top. After the first bite, I had to check my pulse to ensure I hadn't died and gone to heaven. 10/10

avril raven

This review is long overdue..
I got seven layer fudge cakes for celebrations, be it a bad boss or coworker leaving, a birthday, or Christmas. It has never disappointed. Ever. It's a rich, thick, chocolatey cake that would satisfy even the most wild chocolate cravings. Y. U. M. Is all I need to say. If you love chocolate, this is for you.
And the cheesecake. A dense, rich thing. We've had strawberry, and caramel. Ohh boy. The cheesecake has a hint of lemonyness that is just perfect. It's dense, and thick. And HUGE. You can't go wrong. And they have little cheesecakes that are so good, as good as the big ones, just smaller. I'd give this place more stars if I could. Seven. We often rank this place with the cheesecake factory.. I saw a rum cake in another review. I didn't know they made that and I'll try that one next!

Prof. John

Enjoyed the cinnamon stick and the corn muffin. I wish I could eat the whole garbage bread loaf. I like carrot cake. I wish they would make it without the frosting .

james salerno

Just looks olde nostalgic and its all so good no matter what you like pastry donuts breads pies cakes dough and the people are so nice

Big Foodie

Ladies at the counter were very good. I got last minute chocolate covered strawberries, cheese cake and a few other things today. I appreciate you guys

Parking: Parking is right on the side of the building. Large lot

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery, Strawberry Cheesecake Cup, Peanut Butter Cookie, Cheese Danish, Italian Bread

Dana Dana Bobana

I went in and spent $18 on hard mediocre cookies. I have gone there several times before and it was always good. I emailed them about this and never heard back. Poor cookie quality and customer service. I now go to Bella Napoli where the cookies are fresh and delicious.

kelsey carroll

Thank you so much for my grandma's cake and making it special for her even on grub hub writing her name on the cake meant a lot . Thank you for making my grandma's bday special

Food: 5

Service: 5

Jeff Budesheim

Store is clean and the help was great. Prices are outrageous!! I purchased two cookies and the total was just under $8. The almond horn cookie alone was $4.79 before tax! The taste of the almond cookie was super dissatisfying. It was like eating pure sugar and left a horrible aftertaste in my mouth. If you are looking for proper Italian pastries this is not the place for you.

Atmosphere: 5

Food: 1

Service: 5

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