The Cookie Factory
520 Congress St, Troy
(518) 268-1060
Recent Reviews
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Tried there subs yesterday they were very good besides the bread it was rock hard need be little softer and my husband got a Ruben they didn’t have Russian which is odd other then that everything was delicious. I will try again .
This bakery is all style, no substance. The pastries look decent, but everything I tried was bland and clearly made with cheap ingredients. Dry cake, fake-tasting frosting, and zero flavor. Disappointing all around. Won’t be back. I suggest the Placid Baker if you desire quality.
Cute bakery with cakes, cookies, scones, drinks, friendly staff.
Ordered a custard with berries on top. After the first bite, I had to check my pulse to ensure I hadn't died and gone to heaven. 10/10
This review is long overdue..
I got seven layer fudge cakes for celebrations, be it a bad boss or coworker leaving, a birthday, or Christmas. It has never disappointed. Ever. It's a rich, thick, chocolatey cake that would satisfy even the most wild chocolate cravings. Y. U. M. Is all I need to say. If you love chocolate, this is for you.
And the cheesecake. A dense, rich thing. We've had strawberry, and caramel. Ohh boy. The cheesecake has a hint of lemonyness that is just perfect. It's dense, and thick. And HUGE. You can't go wrong. And they have little cheesecakes that are so good, as good as the big ones, just smaller. I'd give this place more stars if I could. Seven. We often rank this place with the cheesecake factory.. I saw a rum cake in another review. I didn't know they made that and I'll try that one next!
Enjoyed the cinnamon stick and the corn muffin. I wish I could eat the whole garbage bread loaf. I like carrot cake. I wish they would make it without the frosting .
Just looks olde nostalgic and its all so good no matter what you like pastry donuts breads pies cakes dough and the people are so nice
Ladies at the counter were very good. I got last minute chocolate covered strawberries, cheese cake and a few other things today. I appreciate you guys
Parking: Parking is right on the side of the building. Large lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Strawberry Cheesecake Cup, Peanut Butter Cookie, Cheese Danish, Italian Bread
I went in and spent $18 on hard mediocre cookies. I have gone there several times before and it was always good. I emailed them about this and never heard back. Poor cookie quality and customer service. I now go to Bella Napoli where the cookies are fresh and delicious.
Thank you so much for my grandma's cake and making it special for her even on grub hub writing her name on the cake meant a lot . Thank you for making my grandma's bday special
Food: 5
Service: 5
Restaurantji Recommends
Store is clean and the help was great. Prices are outrageous!! I purchased two cookies and the total was just under $8. The almond horn cookie alone was $4.79 before tax! The taste of the almond cookie was super dissatisfying. It was like eating pure sugar and left a horrible aftertaste in my mouth. If you are looking for proper Italian pastries this is not the place for you.
Atmosphere: 5
Food: 1
Service: 5
Although I do work in the production facility and haven’t tried every single item, I have tried quite a few and they are all delicious. Sugar cookies might be my personal favorite but the classic Fudge Fantasies or Raspberry Drops never get old!
We ordered a cake for our baby shower, but the experience with your decorator on the phone was shockingly rude and unprofessional. Rather than offering a solution, she told us, ‘It’s your problem, figure it out’, insisting we either travel 50 minutes to pick it up ourselves or get it from your Clifton Park location at 12:00—exactly when our baby shower starts. This level of disregard for customer service is beyond disappointing. To make matters worse, there was no voicemail left for us to even be aware of these complications ahead of time. It’s upsetting that one person’s attitude can tarnish the reputation of what we thought was a reputable business.
Atmosphere: 1
Food: 1
Excellent place to get your favorite goodies
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Cookie Monster
Always a great place to pick up a delicious pastry!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
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