The Cookie Factory

520 Congress St, Troy
(518) 268-1060

Recent Reviews

Kaysea Canfield

Walkin getting ignored as usual.. young kid in there working by himself ignoring everyone now they're the same as Clifton Park oh well guess driving 20 minutes to get my daughter her confetti cake doesn't matter to

Atmosphere: 1

Food: 3

Service: 1

عبدالله العماش

A store that offers the most delicious cookies and the most delicious fresh baked goods of all kinds. I received a good reception and quick service from the lady. The afternoon time was 5:00. Thank you so much.

Atmosphere: 5

Food: 5

Service: 5

Lori Boffa Jordon

Ordered a 1/2 sheet carrot cake for a baby shower.....and everyone loved it. It was deliciois!! Many said it was the best they ever had. Would definitely go back there again.

Christian L.

Ate a giant MOUND of 50 count 'The Cookie Factory' butter cookies (with a dollop of chocolate frosting on top) over Christmas! They were soft and very addictive - especially with guests and if eaten with tea or coffee. These cookies are a great bang for your buck for parties. They are light but fatty - and yes, 'genetically engineered'. Still get your money 's worth. Review: 4

Justin A Lowe

Door dashed some last night, first time ever trying the product, and it won’t be the last time. The baked goods were fantastic and can’t wait to try more

Barry DiGiacinto

A must stop when in town, or in the area. Amazing cookies, pastry, breads and cakes. A wide range of selections, all of the highest quality - made on site, not a drop shop.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Bakery

Barry

A must stop when in town, or in the area. Amazing cookies, pastry, breads and cakes. A wide range of selections, all of the highest quality - made on site, not a drop shop.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Bakery

Caranissa Kelly

The Cookie Factory is TOP TIER! They made my cake for my gender reveal and the cake came out absolutely amazing! Better than the inspiration picture I provided! The details on the cake were amazing, the cake tasted amazing and my guests were amazed by not only how amazing the cake tasted but the PRICE which is affordable! Recommend all my guests! Thank you so much Cookie Factory! I will definitely be ordering for my baby shower!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery

Jeff Amos

Bit pricy, but always tasty. I'd like more variety in baked goods than just frosted cookies, but that is kinda their thing.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Bakery

Bridget W.

My family is OBSESSED with this place. Every time we visit we bring dozens of cookies home to freeze and keep until we can visit again. The fudge fantasy cookies are to die for. There’s not a better cookie in existence.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 8 Piece Fudge Fantasies Cookies

Carle J.

Last I knew these guys had no gluten free and no sugar free options. These guys are for the true addicts...but as soon as they meet some alt requirements...they can shew a few more people into their shop.

Mike Stephen

So been going to cookie factory for years. And after Covid, things have definitely changed. Quality seems to have gone down and so has the size of some of the items. But the prices have gone way up. Fudge cookies are still the best around. Used to be a great local bakery to support but I believe they’re pricing themselves out. ?

Megan E

My long distance partner doordashed me goodies from here on my birthday. Everything was scrumptious, I especially loved the peanut butter chocolate cupcake

Eileen Conroy

The baked goods are great quality, just wish I could say the same about the customer service. The workers are really miserable to deal with. Rude and brash both on the phone and in person. The baked goods aren't worth the unpleasant experience. We won’t be giving our money to these people again.

Stacie C.

I was excited to try this place since I had heard about it. Sadly, it was a big disappointment. I got a variety of cookies to try. Chocolate chip, m&m, chocolate chip sandwich, and a special turtle decorated one. The taste of the cookies was off and tasted like old oil and fake butter. The m&m ones had the same nasty flavor, and the candies had a powdery looking finish on them. Fillings and frosting were grainy. For the price, it is not worth what you get. It smelled amazing and the staff told me it was the cheese cake company next door.

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