Stopped in for lunch items purchase met expectations
Atmosphere: 5
Food: 5
Service: 5
Kharmas rayne
I got a Cobb salad meal. I also received a bowl of chili that I ordered as extra cheddar cheese, sour cream, and extra saltine crackers. I also asked for extra salad, dressing and french onions. Every time I go to Wendy's I get some kind of Burger for my dog. I specifically take every everything off the burger except for the bun, the cheese and the patties. When I received my order I got no dressing at all for my salad. One package of saltine crackers barely know cheddar cheese in my chili and my dogs Burger had onions on it. I did not realize this till I got home. I opened the burger and As soon as my dog smelled the onions he turned his nose up. He won't touch it. And I am not prejudiced I believe in EOE however, if I walk into a place in Troy, New York to order food and someone of a different dialect of English or of a different dialect, different language cannot understand English they should be able to reach out to an additional employee to translate. Other people may feel differently, but I think that's unfair to the employee and to the customer at that point because there's no communication orders are wrong. Complaints or compliments are taken wrong. There's only so many times can go to the closest Wendy's near you at a convenience just to go back the next day to complain. When the whole reason you went there was out of convenience hopefully with this post other people may reach out and corporate might actually respond. I paid for accommodations to my meal and the opposite was given to me. I have not opened the Cobb salad yet as that's supposed to be my dinner tonight. I will keep you all posted if any changes. Also I did try calling the restaurant and got a voicemail to a machine that you can't leave a message on. I will be going there tomorrow and I'll let you all know what happens.
Atmosphere: 1
Food: 1
Service: 1
Frank Kern
Hit or miss roll the dice
Atmosphere: 4
Food: 4
Service: 4
Charles Viens
Open late, it got the job done.
Adam Jones
Order Thur the app for pick up. Walked in, there were 5 people ahead of me at the counter. We could all see our food sitting there getting cold because the person they had expediting had absolutely no clue how to do the job. If I hadn't already paid I just would have walked out. The quality of Wendy's food has gone downhill in recent years anyway. This was a good reminder to take my money elsewhere in the future.
Atmosphere: 1
Food: 1
Service: 1
donna gregg
These people are the absolute best. They are very organized friendly and go out of their way to please you.
Atmosphere: 4
Food: 5
Service: 4
jason rowe
It's a Wendy's . Fast food spot aomits not the Ritz Carlton. But the service is quick and the food came out hot. Wendy's is my favorite burger out of the fastfood chain and the staff there were very nice.
Atmosphere: 3
Food: 5
Service: 5
Blaisze Rouleau
First off… my name is NOT “Christopher A.”Therefore my UberEats driver was given the wrong bag of food by the employees at this location. Idk why my Uber driver didn’t check first before taking the bag, but I also have no idea why the employees didn’t check either. Beyond pissed because my order was $60, and the food I did receive I can’t even eat…..
Could uber resolve the issue for me? Sure. But this also should’ve never been an issue….
Disappointed.
Atmosphere: 1
Food: 1
Service: 1
Rebecca
The management team there always aims to provide excellent customer service. The food is consistent and the overall experience is always good. This is my favorite location.
Capalot_greens
i go here frequently and it always takes 5-10 minutes to get service even with no on in line but me and usually something is always wrong with my order the atmosphere here sucks it’s like walking into a funeral there’s no excitement just dread and sorrow there’s ONLY 2 people manning the register one is rude no matter what it’s always late service and incorrect times given and there’s never forks or spoons around to grab and sometimes they just don’t have spoons at all
Not sure whose decision to go with saucy nuggets idea was!!? Terrible idea. Nuggets were soggy. Also i like to control my sauce. Do you dump ketchup on fries?? No. Service was poor as well.
Atmosphere: 2
Food: 1
Service: 2
Jordan Meadors
Discriminated on me with profanity thinking I didnt understand Spanish
Bruce Boyer
Thank you for the day old fries, they were uneatable & helped me with my low carb diet.
Jamql Jackson
They forgot about my order and made me wait for 1 hour and 30 minutes
Atmosphere: 1
Food: 3
Service: 1
tim p
Stopped in for chili today At the drive thru, After I pulled over, it went to my next stop to eat, The chili had nothing but about six whole beans in it and maybe a spoonful or two of hamburger. The rest was a water chilli consistency. Not good !
Stopped in for lunch items purchase met expectations
Atmosphere: 5
Food: 5
Service: 5
I got a Cobb salad meal. I also received a bowl of chili that I ordered as extra cheddar cheese, sour cream, and extra saltine crackers. I also asked for extra salad, dressing and french onions. Every time I go to Wendy's I get some kind of Burger for my dog. I specifically take every everything off the burger except for the bun, the cheese and the patties. When I received my order I got no dressing at all for my salad. One package of saltine crackers barely know cheddar cheese in my chili and my dogs Burger had onions on it. I did not realize this till I got home. I opened the burger and As soon as my dog smelled the onions he turned his nose up. He won't touch it.
And I am not prejudiced I believe in EOE however, if I walk into a place in Troy, New York to order food and someone of a different dialect of English or of a different dialect, different language cannot understand English they should be able to reach out to an additional employee to translate. Other people may feel differently, but I think that's unfair to the employee and to the customer at that point because there's no communication orders are wrong. Complaints or compliments are taken wrong. There's only so many times can go to the closest Wendy's near you at a convenience just to go back the next day to complain. When the whole reason you went there was out of convenience hopefully with this post other people may reach out and corporate might actually respond. I paid for accommodations to my meal and the opposite was given to me. I have not opened the Cobb salad yet as that's supposed to be my dinner tonight. I will keep you all posted if any changes. Also I did try calling the restaurant and got a voicemail to a machine that you can't leave a message on. I will be going there tomorrow and I'll let you all know what happens.
Atmosphere: 1
Food: 1
Service: 1
Hit or miss roll the dice
Atmosphere: 4
Food: 4
Service: 4
Open late, it got the job done.
Order Thur the app for pick up. Walked in, there were 5 people ahead of me at the counter. We could all see our food sitting there getting cold because the person they had expediting had absolutely no clue how to do the job. If I hadn't already paid I just would have walked out. The quality of Wendy's food has gone downhill in recent years anyway. This was a good reminder to take my money elsewhere in the future.
Atmosphere: 1
Food: 1
Service: 1
These people are the absolute best. They are very organized friendly and go out of their way to please you.
Atmosphere: 4
Food: 5
Service: 4
It's a Wendy's . Fast food spot aomits not the Ritz Carlton. But the service is quick and the food came out hot. Wendy's is my favorite burger out of the fastfood chain and the staff there were very nice.
Atmosphere: 3
Food: 5
Service: 5
First off… my name is NOT “Christopher A.”Therefore my UberEats driver was given the wrong bag of food by the employees at this location. Idk why my Uber driver didn’t check first before taking the bag, but I also have no idea why the employees didn’t check either. Beyond pissed because my order was $60, and the food I did receive I can’t even eat…..
Could uber resolve the issue for me? Sure. But this also should’ve never been an issue….
Disappointed.
Atmosphere: 1
Food: 1
Service: 1
The management team there always aims to provide excellent customer service. The food is consistent and the overall experience is always good. This is my favorite location.
i go here frequently and it always takes 5-10 minutes to get service even with no on in line but me and usually something is always wrong with my order the atmosphere here sucks it’s like walking into a funeral there’s no excitement just dread and sorrow there’s ONLY 2 people manning the register one is rude no matter what it’s always late service and incorrect times given and there’s never forks or spoons around to grab and sometimes they just don’t have spoons at all
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Not sure whose decision to go with saucy nuggets idea was!!? Terrible idea. Nuggets were soggy. Also i like to control my sauce. Do you dump ketchup on fries?? No. Service was poor as well.
Atmosphere: 2
Food: 1
Service: 2
Discriminated on me with profanity thinking I didnt understand Spanish
Thank you for the day old fries, they were uneatable & helped me with my low carb diet.
They forgot about my order and made me wait for 1 hour and 30 minutes
Atmosphere: 1
Food: 3
Service: 1
Stopped in for chili today At the drive thru, After I pulled over, it went to my next stop to eat, The chili had nothing but about six whole beans in it and maybe a spoonful or two of hamburger. The rest was a water chilli consistency. Not good !
Food: 1
Service: 1
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