Food was good for me. Service was slow but waitresses were doing a good job keeping everyone informed and plenty to drink. Atmosphere is good just like others just seemed a little more low key than most.
Parking: Parking close is decent. It's shared with other stores thus parking is everywhere. There is enough parking for 2 or 3 CDL truck and trailers also
Atmosphere: 4
Food: 5
Service: 4
Adam Danielson
I've been ordering from this particular Applebee's for a while and the service gets worse and worse every time I go. I order a grilled chicken Caesar salad online every single time and this last time that I picked it up it took over 45 minutes to get. I will not be returning to get food from there. They either take way too long to prepare simple meals or they forget to include items that are supposed to be included.
Atmosphere: 2
Food: 3
Service: 1
Heather Mcbee
We be "Fancy Like" we had a great meal. My loaded potatoes were cold, but quickly replaced, while my husband's were hot. Our waiter Joe was funny, friendly, helpful. Service was quick and suggestions were helpful!
Atmosphere: 5
Food: 4
Service: 5
David Dobrovolc
Not the best place to wait to pick up your food
Alexis Payne
Food was good. However, we arrived at 11:05. No bartender, so we had to sit in the booth. No big deal. However, no one came to wait on us. I finally grabbed our own menus as the hostess stood there doing nothing. Had to ask for our order to be taken after waiting 15 minutes. Appetizers came out and as we sat there waiting wondering where our entrees were, the waitress who didn’t care to check on us asked if we wanted a check. Then waited for our burgers that were supposed to be medium rare. They were beyond well done. We were in Applebees for boneless wings and a burger with fries for one hour and 45 minutes. Never again.
Atmosphere: 2
Food: 2
Service: 1
James Rella
I would rather travel 14 miles before ever going to Utica Applebees again I took my family out for my daughters 5th birthday and didn’t even tell them it was her birthday because the service and waitress sucked had paper cups the waitress came up to us in the middle of us chewing and asked if everything was ok and as we try to finish chewing she said yes everything is great and walked away as she seen our table had no drinks and empty plates and she couldn’t even pick anything up so we had room I had to ask a manager for refills and normal cups.. just down right disgusting then she got mad because I wasn’t leaving a tip kiss my ass your service sucked
Atmosphere: 1
Food: 1
Service: 1
Valerie Manuel
WORST DINING EXPERIENCE EVER!!! We told hostess there were 4 adults & 1 toddler but we were seated in a booth. When we asked for a highchair was told all (3) were being used & was offered a booster seat multiple times even though we told our waitress that would leave one person with no where to sit. I suggested they move us to a corner booth but was told "it's dirty". They did eventually clean it & move us. Our drinks took about 20 minutes, mine 25 minutes. No straws. Not enough appetizer plates. Dirty plates & silverware. Chicken sandwich was slightly burnt, burger was salty, ribs were tough. Service was slow. I don't know if our waiter was new or overwhelmed but she definitely needs restraining. I will NEVER eat it this establishment again & will advice anyone else not to.
Service: 1
Lisa L
Went to take my family out and everyone’s food was bad. Both burgers were soaked in grease and the fries were cold. My boyfriend had to use two forks to cut into his chicken because there were literally no knives. Napkins were for two people not 5. Inefficient. Also had two little girls follow me into the bathroom… one looked in my stall. Unfortunately I won’t come here again.
Atmosphere: 1
Food: 1
Service: 1
Dianndra Pristera
I ordered carbide and order was scheduled to be done at 3:50. Why am I still waiting over an hour. I went inside 20 minutes ago and the order was not ready. I called 5 minutes ago & no answer. Not acceptable!
Yammy was VERY Plesant A real Asset to your company
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Menu
Matthew Plosick
The best Applebee's is in Utica
Atmosphere: 5
Food: 5
Service: 5
skyrocketguy
You can always count on Applebee’s to deliver consistent quality. The restaurant has kept clean in the staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Wendy Clarke
We went on a Friday around 6 pm. There was no wait for a table. It took about 10 minutes for someone to take our drink order. We ordered our food at the same time, an appetizer and 2 entrees. The appetizer came out pretty quickly and it was fine. We asked for another sauce for the appetizer and a drink refill. The 2 entrees came out shortly thereafter and both entrees were lukewarm. We also didn't get the extra sauce or drink refill before the entrees came. The food was definitely not worth what we paid for it. We ordered honey pepper chicken and there was barely any honey pepper sauce on the chicken.
I'm not sure if they are shorthanded but I'm starting to understand why they aren't busy on a Friday night.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Chicken Quesadilla
Brian Woodley
I would like to give the General Manager named Richard my Deepest and Sincerest Thank You for handling hundreds of Veterans and Families today on Veterans Day. They offered a free meal to us Veterans and a $5.00 Coupon for our next visit. Now... about Richard (GM) the Restaurant was totally packed with Veterans and families. When we arrived there was about 10 people ahead of us. We were seated within 15 minutes and our waitress was taking our order within 15 minutes of being seated at our table. Keep in mind that the Restaurant was packed to Full Capacity!!!! As soon as people left the tables and booths they were cleaned within minutes, so that they could seat people who were waiting. Richard (GM) kept walking around to check on all the customers and his Staff was friendly. I have Never been in a Restaurant that was packed to Full Capacity and got to a table in 15 minutes and placed my order within 15 minutes of being seated. Many Thanks to Richard and his Staff
Food was good for me. Service was slow but waitresses were doing a good job keeping everyone informed and plenty to drink. Atmosphere is good just like others just seemed a little more low key than most.
Parking: Parking close is decent. It's shared with other stores thus parking is everywhere. There is enough parking for 2 or 3 CDL truck and trailers also
Atmosphere: 4
Food: 5
Service: 4
I've been ordering from this particular Applebee's for a while and the service gets worse and worse every time I go. I order a grilled chicken Caesar salad online every single time and this last time that I picked it up it took over 45 minutes to get. I will not be returning to get food from there. They either take way too long to prepare simple meals or they forget to include items that are supposed to be included.
Atmosphere: 2
Food: 3
Service: 1
We be "Fancy Like" we had a great meal. My loaded potatoes were cold, but quickly replaced, while my husband's were hot. Our waiter Joe was funny, friendly, helpful. Service was quick and suggestions were helpful!
Atmosphere: 5
Food: 4
Service: 5
Not the best place to wait to pick up your food
Food was good. However, we arrived at 11:05. No bartender, so we had to sit in the booth. No big deal. However, no one came to wait on us. I finally grabbed our own menus as the hostess stood there doing nothing. Had to ask for our order to be taken after waiting 15 minutes. Appetizers came out and as we sat there waiting wondering where our entrees were, the waitress who didn’t care to check on us asked if we wanted a check. Then waited for our burgers that were supposed to be medium rare. They were beyond well done. We were in Applebees for boneless wings and a burger with fries for one hour and 45 minutes. Never again.
Atmosphere: 2
Food: 2
Service: 1
I would rather travel 14 miles before ever going to Utica Applebees again I took my family out for my daughters 5th birthday and didn’t even tell them it was her birthday because the service and waitress sucked had paper cups the waitress came up to us in the middle of us chewing and asked if everything was ok and as we try to finish chewing she said yes everything is great and walked away as she seen our table had no drinks and empty plates and she couldn’t even pick anything up so we had room I had to ask a manager for refills and normal cups.. just down right disgusting then she got mad because I wasn’t leaving a tip kiss my ass your service sucked
Atmosphere: 1
Food: 1
Service: 1
WORST DINING EXPERIENCE EVER!!! We told hostess there were 4 adults & 1 toddler but we were seated in a booth. When we asked for a highchair was told all (3) were being used & was offered a booster seat multiple times even though we told our waitress that would leave one person with no where to sit. I suggested they move us to a corner booth but was told "it's dirty". They did eventually clean it & move us. Our drinks took about 20 minutes, mine 25 minutes. No straws. Not enough appetizer plates. Dirty plates & silverware. Chicken sandwich was slightly burnt, burger was salty, ribs were tough. Service was slow. I don't know if our waiter was new or overwhelmed but she definitely needs restraining. I will NEVER eat it this establishment again & will advice anyone else not to.
Service: 1
Went to take my family out and everyone’s food was bad. Both burgers were soaked in grease and the fries were cold. My boyfriend had to use two forks to cut into his chicken because there were literally no knives. Napkins were for two people not 5. Inefficient. Also had two little girls follow me into the bathroom… one looked in my stall. Unfortunately I won’t come here again.
Atmosphere: 1
Food: 1
Service: 1
I ordered carbide and order was scheduled to be done at 3:50. Why am I still waiting over an hour. I went inside 20 minutes ago and the order was not ready. I called 5 minutes ago & no answer. Not acceptable!
Service: 1
Just average in every way.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Yammy was VERY Plesant A real Asset to your company
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Menu
The best Applebee's is in Utica
Atmosphere: 5
Food: 5
Service: 5
You can always count on Applebee’s to deliver consistent quality. The restaurant has kept clean in the staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
We went on a Friday around 6 pm. There was no wait for a table. It took about 10 minutes for someone to take our drink order. We ordered our food at the same time, an appetizer and 2 entrees. The appetizer came out pretty quickly and it was fine. We asked for another sauce for the appetizer and a drink refill. The 2 entrees came out shortly thereafter and both entrees were lukewarm. We also didn't get the extra sauce or drink refill before the entrees came. The food was definitely not worth what we paid for it. We ordered honey pepper chicken and there was barely any honey pepper sauce on the chicken.
I'm not sure if they are shorthanded but I'm starting to understand why they aren't busy on a Friday night.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Chicken Quesadilla
I would like to give the General Manager named Richard my Deepest and Sincerest Thank You for handling hundreds of Veterans and Families today on Veterans Day. They offered a free meal to us Veterans and a $5.00 Coupon for our next visit. Now... about Richard (GM) the Restaurant was totally packed with Veterans and families. When we arrived there was about 10 people ahead of us. We were seated within 15 minutes and our waitress was taking our order within 15 minutes of being seated at our table. Keep in mind that the Restaurant was packed to Full Capacity!!!! As soon as people left the tables and booths they were cleaned within minutes, so that they could seat people who were waiting. Richard (GM) kept walking around to check on all the customers and his Staff was friendly. I have Never been in a Restaurant that was packed to Full Capacity and got to a table in 15 minutes and placed my order within 15 minutes of being seated. Many Thanks to Richard and his Staff
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