Arby's

1801 Genesee St, Utica
(315) 724-0768

Recent Reviews

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Kristine Seelman (Krissy)

Condiments were empty, no cup lids in holders. counter that the soda machine sits on was sticky. Floor was dirty and needed to be swept and mopped. No reason why someone couldn't have at least swept and wiped surfaces down. Dining room was empty and only1 car in drive thru

Atmosphere: 1

Food: 4

Service: 5

Evil Crouton

Fix your parking lot/drive thru. I shouldn't need an all terrain vehicle to get some curly fries.

Update 8/25: They fixed it! After years of wondering why their lot had been bombed by cluster munitions they finally properly repaved the whole lot.

Karen Mcgrade

Good quick meal place.

Atmosphere: 4

Food: 4

Service: 4

Ashrose

I wasn't happy with the mozzarella sticks they were not stretchy they just snap easily the rest was amazing

Atmosphere: 4

Food: 4

Service: 5

Nicole Abel

We went to Arby’s this afternoon because it was too hot to be bothered cooking, while waiting for our food which took about 29 minutes to get even though they weren’t busy at all; we watched a young autistic girl running around barefoot; going up to customers and going behind the counter looking for someone (maybe a parent?)
A woman would come out from behind where the food was being made and redirect the child to go to the side area of the dining room. One customer made a comment about calling CPS because the child was left unattended for several minutes and the person at the register said no need for that and then left the register to try and get that young girl to sit down and eat some chicken tenders. The child then ran behind the counter still barefoot, and the woman making the food stopped her just as the child was near the fryers.
If the employee didn’t need to stop making the food to attend to the child my food may have been hot and fresh. I ended up tossing my food out after getting it because it was cold and the woman didn’t wash her hands after dealing with the child’s needs.

Atmosphere: 1

Food: 2

Service: 1

jay c

rude workers.

Atmosphere: 1

David Wisner

Great sandwich

Atmosphere: 3

Food: 3

Service: 4

Nate Bloxham

I came into the restaurant today having in mind that I was going to order some food at this location. I walked into the bathroom before I ordered because I have Crohn's disease and was in middle of an emergency

From the bathroom I could hear the employees talking about my bodily functions and discussing on whether I was doing drugs or not.... NEEDLES to say, I did not order food when I left your restroom.
By the way, your restroom smells like your attitudes.

Atmosphere: 1

Food: 1

Service: 1

Shaloo Thicknail

Food was good, but it took a lot longer than we had hoped. 35 min for 2 meals is a bit excessive.. but we enjoy Arby's so we will probably be back

Atmosphere: 5

Food: 5

Service: 5

Method Man105

They don't know how to make a shake. It's extremely too thick like come on. It's basically just ice cream with whipped cream.

Atmosphere: 3

Food: 2

Service: 3

erman Chrsitof

Nugget count is always less or fried coating no chicken.

Food: 1

Service: 5

Philip Edkins

Fast food. Pretty good for fast food.

Atmosphere: 2

Food: 3

Service: 3

Recommended dishes: Fries, Roast Beef

Kenny Wiegand

Always good food, especially for fast food

Atmosphere: 5

Food: 5

Service: 5

Nick B

Location does not honor promotional meal deals. Will not be eating at this or any other Arby's again.

Atmosphere: 1

Food: 3

Service: 1

Edin Selimovic

Make sure you go visit when you are not hungry because by the time you get your food you will be starving that's how slow they are.

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Curly Fries

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