Dunkin'
31 Schuyler St, Utica
(315) 793-9303
Recent Reviews
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never answer their calls.. order all wrong
Terrible service. Wish I could give 0 stars. Never going back again.
I stopped at this Duncan yesterday afternoon to get a coffee. I went through the drive-through around 3:30 in the afternoon and ordered a hot coffee with cream and sugar and a shot of espresso. I pulled up to the drive-through window paid for my seven dollar coffee and was handed a coffee that had coffee spilt all over the lid. The girl added me the coffee looked as though she was sick. I took my coffee and left and quickly realized there was no cream, so I pulled back through the line explained that my coffee was wrong. The girl takes my coffee takes off the lid with her hands, and I just pulled away. Absolutely disgusting. You should look presentable when you’re in food service in encounters like yesterday reassure me that my $1200 espresso maker was well worth the investment as I will never and I repeat never step foot in another overpriced Unsanitarycoffee establishment again!!!!
Food: 1
Service: 1
This girl is so rude! I told her to give us a minute to think about our order and she kept repeating “can I help you? X6” so I had to respond of my order because I wasn’t going to be rushed. I got there to pay and receive my food my mother put her hand out the window to give her the card and literally no effort she didn’t even try to reach to get the card she just says “I can’t reach” like huh? She didn’t even try to reach out while my mom had open the car door to give it to her. So rude and unprofessional. Please someone who’s an adult to be around these young people I can tell there’s no one older who supervises them!
Atmosphere: 2
Food: 5
Service: 1
This place has always attended me well everytime I have went. Their staff is amazing and always get the order done quickly and accurately.
The only criticism I have is that they do not pick up any phone calls (despite having a phone number).
Other than that, this place is a solid 5 stars! ⭐ ⭐ ⭐ ⭐ ⭐
Atmosphere: 5
Food: 5
Service: 4
Worst Dunkin around!!! Don’t go here! The staff were incredibly rude. The girl taking my order has on the phone the entire time and keep snapping at me when I told her I wasn’t done ordering. And when I asked for the total she just snatched my card out of my hand. And when I got my drink and food, my drink I asked for light ice, they gave me extra ice and my bagel bites were cold.
The worst Dunkin in the area. Ordered a hot tea, they gave me a hot coffee with a tea bag in it? And then when I went back to get it fixed they made me pay for a new one. Asked for a hot tea again and they made it iced and had to remake it AGAIN. Also ordered a toasted multi grain bagel with cream cheese and received an untoasted plain bagel just dripping in cream cheese
Took my order completely incorrectly, got it, tastes like hairspray.
Great place, nice people.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin
It was a Dunkin. Coffee was good. The donut was a donut. I got what I expected.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great
Atmosphere: 5
Food: 5
Service: 5
This location can be pretty decent. I typically just get iced coffee from this location. It tends to be pretty busy in the morning hours as well. I always opt to use the drive thru here, as it is not in the best location. They do have homeless in the bathrooms and I had one person trying to charge me to use the restroom here once, so be aware of that.
They are very nice!
Kid-friendliness: Nice people!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Only coffee ☕️ that's
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Donuts, Hazelnut Iced Coffee, Bagels, Dunkin' Coconut Refreshers, Donuts, Munchkins Donut Hole Treats
Waited for ever to get my order messed up bad couldn't drink it if you do go there check your order over really good before you
Atmosphere: 1
Food: 1
Service: 1
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