Did not receive pd order no one responds on email or phone messages but took my money snd gave me confirmation but nothing on shipping been 2 weeks cant teach anyone
Service: 1
Courtney Rowland
I was expecting, well, a bakery. They had the same boxed halfmoons that you find in major grocery stores. They aren't the quality that they used to be to begin with. Other than that, there was barely any other pastry choices. A few different cookies and famished l danishes. I'm glad I didn't go out of my way to visit the store.
Atmosphere: 3
Food: 3
Service: 3
Michelle Wiggins
Always fresh&yummy! Hemstrought's Half Moon cookies always a treat!
Atmosphere: 1
Food: 5
Service: 5
Christine Campeae
Ordered for delivery. Been 11 days. No shipping information ever sent to me. Charged my CC. Never received by my recipient. Called, emailed no response. Very disappointed. Bad business practice. Utica staple no longer.
Service: 1
Lynda Hopsicker
I'm not in Utica very often but when I am I have to get halfmoons from Hemstroughts. Tomato pie was wicked good too!
Atmosphere: 5
Food: 5
Service: 5
Connie Wagar
They have not changed since I was a kid. Best fresh baked doughnuts and pastries anywhere. I have lived all over the US. None better. And local. I am now 74, back in the area and loving this place all over again.
Atmosphere: 5
Food: 5
Service: 5
Dana Stockbridge
Would not recommend for shipping. I moved to TX about a year ago and have been home sick for some CNY staples. I ordered half moon cookies through their website. The cookies are all individually wrapped in plastic and in cardboard boxes. They arrived in a hot, steamy bag with a melted ice pack. The frosting was all smeared off on the plastic and they were not safe to eat due to the temperature and buttercream. I’ve reached out multiple times - email, Facebook, phone - and have not gotten a response. I would not have paid a $29 shipping fee if their process was not adequate for their products and their customer service is non existent.
Atmosphere: 1
Food: 1
Service: 1
Linda M
Amazing quality bake goods. It's a wonderful addition tgat you can purchase Utica Bread here as well. Day old items half off and just as delicious!
Atmosphere: 5
Food: 5
Service: 5
R J
This is not the same half moon. It was when I grew up. It’s evidently clear that the bottoms are Dry and the frosting aren’t not the same taste nor consistency as they always were. As a Utica, staple the recent buyout of the brand lead me feeling disappointed it’s very obvious corners were cut in making this product.
Atmosphere: 3
Food: 1
Service: 3
James Parker
I've read some reviews about folks being angry about frosting touching the top of their containers and I just don't think that's fair. Get over it, people. The food is fantastic.
Love this places half moons and would recommend to anyone
Karen
Best cookies ever!
Jocelynne White
GREAT COSTUMER SERVICE!! I have always seen the same two nice young ladies on weekends and they always treat me and other costumers nicely. Let me not say anything about the different varieties of cheese?!? They always give me good advice and info about cheese even some free samples! I’m glad party moons are still a thing, greetings to whoever makes them they look awesome! I have so many good memories from Hemstrought with my grandparents and closer relatives, every time I walk in they greet me with a smile and it reminds me of the good old times! Great place and people, keep it up Hemstrought!
Marie Podkowinski
I read reviews and you can’t blame the bakery for half moon frosting being stuck to the top when shipped. I would guess (?) that the package got tossed around with perhaps other items landing on top. I found the half moons and bread nothing more than fresh and delicious. Big thumbs up 👍
Gwen Bellows
It is tricky to get to if not using main road! All the bakery items seemed fresh and tasty!
Did not receive pd order no one responds on email or phone messages but took my money snd gave me confirmation but nothing on shipping been 2 weeks cant teach anyone
Service: 1
I was expecting, well, a bakery. They had the same boxed halfmoons that you find in major grocery stores. They aren't the quality that they used to be to begin with. Other than that, there was barely any other pastry choices. A few different cookies and famished l danishes. I'm glad I didn't go out of my way to visit the store.
Atmosphere: 3
Food: 3
Service: 3
Always fresh&yummy!
Hemstrought's Half Moon cookies always a treat!
Atmosphere: 1
Food: 5
Service: 5
Ordered for delivery. Been 11 days. No shipping information ever sent to me. Charged my CC. Never received by my recipient. Called, emailed no response. Very disappointed. Bad business practice. Utica staple no longer.
Service: 1
I'm not in Utica very often but when I am I have to get halfmoons from Hemstroughts. Tomato pie was wicked good too!
Atmosphere: 5
Food: 5
Service: 5
They have not changed since I was a kid. Best fresh baked doughnuts and pastries anywhere. I have lived all over the US. None better. And local. I am now 74, back in the area and loving this place all over again.
Atmosphere: 5
Food: 5
Service: 5
Would not recommend for shipping. I moved to TX about a year ago and have been home sick for some CNY staples. I ordered half moon cookies through their website. The cookies are all individually wrapped in plastic and in cardboard boxes. They arrived in a hot, steamy bag with a melted ice pack. The frosting was all smeared off on the plastic and they were not safe to eat due to the temperature and buttercream. I’ve reached out multiple times - email, Facebook, phone - and have not gotten a response. I would not have paid a $29 shipping fee if their process was not adequate for their products and their customer service is non existent.
Atmosphere: 1
Food: 1
Service: 1
Amazing quality bake goods. It's a wonderful addition tgat you can purchase Utica Bread here as well. Day old items half off and just as delicious!
Atmosphere: 5
Food: 5
Service: 5
This is not the same half moon. It was when I grew up. It’s evidently clear that the bottoms are Dry and the frosting aren’t not the same taste nor consistency as they always were. As a Utica, staple the recent buyout of the brand lead me feeling disappointed it’s very obvious corners were cut in making this product.
Atmosphere: 3
Food: 1
Service: 3
I've read some reviews about folks being angry about frosting touching the top of their containers and I just don't think that's fair. Get over it, people. The food is fantastic.
Restaurantji Recommends
Love this places half moons and would recommend to anyone
Best cookies ever!
GREAT COSTUMER SERVICE!!
I have always seen the same two nice young ladies on weekends and they always treat me and other costumers nicely. Let me not say anything about the different varieties of cheese?!? They always give me good advice and info about cheese even some free samples! I’m glad party moons are still a thing, greetings to whoever makes them they look awesome!
I have so many good memories from Hemstrought with my grandparents and closer relatives, every time I walk in they greet me with a smile and it reminds me of the good old times!
Great place and people, keep it up Hemstrought!
I read reviews and you can’t blame the bakery for half moon frosting being stuck to the top when shipped. I would guess (?) that the package got tossed around with perhaps other items landing on top. I found the half moons and bread nothing more than fresh and delicious. Big thumbs up 👍
It is tricky to get to if not using main road! All the bakery items seemed fresh and tasty!
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