My out of state family loves half moons so I placed an order on December 17 for before Christmas delivery. The order was temporarily "lost". I got a call, there was a problem with my credit card - the employee spelled my name wrong. That oder didn't go out because I was told there were no vanilla bottoms. I was promised overnight shipping to arrive New Years Eve. They were not shipped, but they had my money. I made daily calls, requesting a call back for over a week. To date, my calls have never been returned. I got my money back through my bank card, they made no effort to refund my money. What a headache. Terrible, terrible service.
Service: 1
Brian Broelmann
Very disappointed. I have very fond memories of half moon cookies at family gatherings over the years. Attempted to make a large order for delivery over the holidays. After multiple phone calls and emails (with promises of shipments, re-shipments, and refunds), I have received nothing. Hemstrought still has my money, however. I don't think there is anything they can do to rectify the situation and recover their reputation. Will not be giving them my business in the future.
Mia Quatrone
Small but the ham breakfast croissant was delicious. The half moons weren’t as good as my mother’s but she is quite the baker. I didn’t love the chocolate frosting on the half moon but I did enjoy the vanilla frosting. I bought 4 for $5.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Half Moon Cookies
Cassandra Robinson
Very good moon pies. But don't mistake the cute little almond bites for samples like I almost did. $3 a pop. I almost popped it right in my mouth till my man saw the sign. 😬
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Moon Cookies
BETSY FOLEY
Ordered cookies the middle of December to be delivered by Christmas eve. Paid $30 delivery fee for overnight, never received. Finally got someone to get back to me who guaranteed they would reship them on this past Monday. Nope, never did! Noone returning my emails or messages!
C S
Back in town for the holidays for the first time in years, HAD to come to Hemstroughts for half moons and fresh bread. I went at 7 to get the freshest choices and could not smell any fresh bread. I asked the woman at the counter if the bread was still warm and she said yes, bought a French baguette and sourdough and both were cold to the touch and not fresh and crispy. She told is the cookies were made today, also obviously not made today. No need to lie about your product, tell us it's all old and we can find another bakery or make it at home. Super disappointing visit. Won't be on my "must do" list next time we visit.
Atmosphere: 1
Food: 1
Service: 1
Ralph Schrader
DO NOT ORDER ANYTHING TO BE DELIVERED!! Ordered a couple dozen Christmas half moons on 12/10/24 and paid $18 to ship in two days. The 12th came and went. Email from Hemstrought's apologized and said they would ship by the 16th. Tracking stated delivery on the 17th, ticket on the 13th. 17th came and went. Tracking stated package never given to UPS. Hemstrought's did not answer 2 emails or calls. We're being ghosted. Had to dispute charges with my Credit Union. DON'T GIVE THEM YOUR MONEY!!
Atmosphere: 1
Food: 1
Service: 1
Omar Mascano
First time here and everything I tried was amazing
Had a bagel here, broke about 30 of my teeth trying to chew it when it was claimed to be fresh!
kayla-marie
forgot my cookie when i ordered then i placed an online order and didn’t give me my coffee or turkey sandwhich. bagel was extremely tough to chew.
Atmosphere: 1
Food: 3
Service: 1
Jay Noppone P
JOKE establishment. Will not get your order right, if they mess up your order, they will not refund you.
Atmosphere: 1
Food: 1
Service: 1
Deb DiFabio
Jelly donuts were wonderful!
Atmosphere: 5
Food: 5
Service: 5
Bev Warner
I love Hemstrought's. However, that past couple of times I have gone I have been disappointed. First, I purchased some cranberry walnut bread and luckily asked for it to be slices. It was raw in the middle. Second, my next cranberry walnut had no walnuts in it. and Third, purchased and olive bread and it was so salty we could not eat it. The quality control is lacking for some reason. Yes, I will continue to go to them. However, I am becoming concerned with the newer staff members. Please, please bring your quality back to its previous standard.
My out of state family loves half moons so I placed an order on December 17 for before Christmas delivery. The order was temporarily "lost". I got a call, there was a problem with my credit card - the employee spelled my name wrong. That oder didn't go out because I was told there were no vanilla bottoms. I was promised overnight shipping to arrive New Years Eve. They were not shipped, but they had my money. I made daily calls, requesting a call back for over a week. To date, my calls have never been returned. I got my money back through my bank card, they made no effort to refund my money. What a headache.
Terrible, terrible service.
Service: 1
Very disappointed. I have very fond memories of half moon cookies at family gatherings over the years. Attempted to make a large order for delivery over the holidays. After multiple phone calls and emails (with promises of shipments, re-shipments, and refunds), I have received nothing. Hemstrought still has my money, however.
I don't think there is anything they can do to rectify the situation and recover their reputation.
Will not be giving them my business in the future.
Small but the ham breakfast croissant was delicious. The half moons weren’t as good as my mother’s but she is quite the baker. I didn’t love the chocolate frosting on the half moon but I did enjoy the vanilla frosting. I bought 4 for $5.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Half Moon Cookies
Very good moon pies. But don't mistake the cute little almond bites for samples like I almost did. $3 a pop. I almost popped it right in my mouth till my man saw the sign. 😬
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Moon Cookies
Ordered cookies the middle of December to be delivered by Christmas eve. Paid $30 delivery fee for overnight, never received. Finally got someone to get back to me who guaranteed they would reship them on this past Monday. Nope, never did! Noone returning my emails or messages!
Back in town for the holidays for the first time in years, HAD to come to Hemstroughts for half moons and fresh bread. I went at 7 to get the freshest choices and could not smell any fresh bread. I asked the woman at the counter if the bread was still warm and she said yes, bought a French baguette and sourdough and both were cold to the touch and not fresh and crispy. She told is the cookies were made today, also obviously not made today. No need to lie about your product, tell us it's all old and we can find another bakery or make it at home. Super disappointing visit. Won't be on my "must do" list next time we visit.
Atmosphere: 1
Food: 1
Service: 1
DO NOT ORDER ANYTHING TO BE DELIVERED!! Ordered a couple dozen Christmas half moons on 12/10/24 and paid $18 to ship in two days. The 12th came and went. Email from Hemstrought's apologized and said they would ship by the 16th. Tracking stated delivery on the 17th, ticket on the 13th. 17th came and went. Tracking stated package never given to UPS. Hemstrought's did not answer 2 emails or calls. We're being ghosted. Had to dispute charges with my Credit Union. DON'T GIVE THEM YOUR MONEY!!
Atmosphere: 1
Food: 1
Service: 1
First time here and everything I tried was amazing
Atmosphere: 5
Food: 5
Service: 5
Best Half Moon Cookies!
Atmosphere: 5
Food: 5
Service: 5
Overpriced! not what it used to be
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Had a bagel here, broke about 30 of my teeth trying to chew it when it was claimed to be fresh!
forgot my cookie when i ordered then i placed an online order and didn’t give me my coffee or turkey sandwhich. bagel was extremely tough to chew.
Atmosphere: 1
Food: 3
Service: 1
JOKE establishment. Will not get your order right, if they mess up your order, they will not refund you.
Atmosphere: 1
Food: 1
Service: 1
Jelly donuts were wonderful!
Atmosphere: 5
Food: 5
Service: 5
I love Hemstrought's. However, that past couple of times I have gone I have been disappointed.
First, I purchased some cranberry walnut bread and luckily asked for it to be slices. It was raw in the middle.
Second, my next cranberry walnut had no walnuts in it.
and Third, purchased and olive bread and it was so salty we could not eat it.
The quality control is lacking for some reason.
Yes, I will continue to go to them. However, I am becoming concerned with the newer staff members. Please, please bring your quality back to its previous standard.
Atmosphere: 4
Food: 4
Service: 5
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