KFC

138 N Genesee St, Utica
(315) 790-5264

Recent Reviews

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Edgar Allen

The best kfc I have had in a long time. I stopped going because I was not enjoying the food and service at other franchises.

Michael Loomis

Chicken is super over cooked they skimped out on tenders and their drinks are cold enjoy ur business somewhere else

Kayla

I have never left a bad review for a restaurant but my service today was so bad that I feel the need to. I waited in the drive-thru line for 20 minutes just to be told my online order was lost and I needed to park and wait for my food. I asked if I could just get a refund if it wasn’t even ready but they said it would be a hassle since I ordered through the app. I waited 10 more minutes and went inside to check on the status of my order. There were 5 people waiting in line in front of me and everyone in the back was ignoring them. Nobody was working the front register so the people in front of me eventually left after receiving nothing. Right after they left, 40 minutes later, my food was finally ready and given to me. The food was fine but my advice: save yourself from time and just eat somewhere else.

Maria Waller

Food was okay. But when my husband picked the food up the lady at the counter was pretty rude to him thinking he was an uber driver. Got home to realize they gave 3 orders of honey garlic wings and 1 honey bbq when it was supposed to be the opposite. Went back down there and I went in, politely explained and showed them. The same lady tried saying my husband grabbed the wrong bag and rushed out of there (I was in the car when he picked it up and he didn't come out to quickly) so I showed her the tag on it and told her that IS in fact my name, so it was the right order, they just switched the amount of each I was supposed to get which is understandable. Then she shows me the bottle of the sauce from the line as she's remaking it and points out the name to "prove" it was the correct one. She also was rude to another customer before she had assisted me when they asked her for a tray because they were eating here and rudely said her screen showed it as a takeout order (multiple times) and she was the one who was taking orders.

MO SMITH

Horrible staff over charging that store need new staff period its just disgusting ?

Atmosphere: 1

Food: 1

Service: 1

mia dumas

Multiple things with my order I didn’t mind when the biscuits were smashed on top of the chicken then I didn’t mind that it wasn’t crispy. It was original when I ordered crispy and then third of all, they gave me three tiny pieces of chicken and three pieces, a full size chicken.

Atmosphere: 1

Food: 1

Service: 1

Aaron Wright

Good work

Atmosphere: 5

Food: 5

Service: 3

Donna Booth

Love their customer service very friendly in good food

Parking: A lot of space to park

Kid-friendliness: Very friendly

Wheelchair accessibility: It's accessible to get a wheelchair in the front door

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Thigh, Famous Bowl, Gravy

Digital Decay

Stupid app won't let you order food within the last hour of the business being open. Congratulations! I won't bother trying ever again.

Service: 1

Gaming Grandma

Food is super inexpensive! Can hardly cook at home cheaper

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken Dark Meat, Gravy, Taste of KFC 2 PC Deal

Kurt Nicoll

The guy who makes the chicken that skinny tall, black guy has the worst attitude I’ve ever met. He should be fired immediately, and I will take this to corporate. the woman Jasmine, who works the counter. Shouldn’t have to put up with him either. I will get him fired for disrespecting me.

Atmosphere: 1

Food: 1

Service: 1

Gina Arcuri

Smallest chicken pieces I have ever seen. Over cooked and simply gross Popeye's here I come

Atmosphere: 3

Food: 1

Service: 3

Marc Eisland

Great customer service!!!!

Atmosphere: 4

Food: 4

Service: 5

Brandon Palmer

This is the only KFC in the area I will eat at. Great service and they keep their oil fresh. I come often on my lunch break. Rome location needs to come take notes

Atmosphere: 5

Food: 5

Service: 5

Shawn Stutzman

One piece was dry like the Sahara desert.

Atmosphere: 4

Food: 3

Service: 5

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