Took over 35 minutes for two burgers. Pulled to the window and see 4-5 employees doing nothing besides talking. Honestly this place sucks. Go somewhere else. Trash location
Atmosphere: 1
Food: 1
Service: 1
Zachary M
OK so the main restaurant looks as if nobody has cleaned all day, 8 people waiting for orders. It says they are serving them but they haven't even started them just trying to keep these wait times low in the computer. Bathrooms have not been cleaned all either by the look and smell of them. The employees have also not acknowledged a single in restaurant customer. They are catering to the drive through and forgetting about the in-store people. Parking still has an excessive amount of ice past an acceptable amount of time from the last snowfall.
My food was lukewarm at best, my BIG was falling apart and I had to reassemble it. And I got like 7.5 nuggets even with the box being labeled 10, but then again the don't pay them to read I guess.
Atmosphere: 1
Food: 2
Service: 1
Michael Smolnik
Double cheeseburger was on the cool side, service was slow
Atmosphere: 3
Food: 2
Service: 1
Hunter K
Says open 24/7 but it’s not….
dj jeovanny Padilla
Good service
Atmosphere: 3
Food: 3
Service: 3
Tim Brown
To the daytime manager of this McDonald's restaurant,
Recently, we were passing through Utica on our way to the Adirondacks and found your restaurant to be a convenient location for us to stop for a quick lunch. The time of day was approximately 11:45 a.m. (lunchtime). We entered to find approximately six customers in your dining area and four employees working in the kitchen/prep area. We ordered two #6 fish filet meals, medium size, for a total cost of a few cents shy of $20.00. Here's what happened next:
Both fish sandwiches were cold, to the point where the cheese had not melted on either. Both containers of French fries were cold and rubbery, as if they had been reheated from the previous night's dinner hour. As we needed to wait a considerable amount of time to receive our lunch, we decided not to return any of it as we were in somewhat of a hurry to eat and run. The food was, in a descriptive term, disgusting. Finishing up as best we could, a trip to the rest room for each of us was necessary before leaving. Here, I found no hot water coming from the sink in the men's room, and no hot air coming from the hand dryer (the outside ambient temperature at the time was around 12° F at the time). I have never experienced a hand dryer that didn't produce warm air. As we returned to the car, we agreed that nothing about this lunchtime experience was worth pulling into your parking area.
A suggestion for you, daytime manager. Pay attention to the quality of your restaurant. You have competition in Utica, and if you want your local customers to leave you for that competition, do nothing about the incredibly awful experience we 'enjoyed' at your restaurant. We won't be back. Your competition has won us over for our next visit to Utica.
Atmosphere: 2
Food: 1
Service: 2
Steve Douillette
We ordered two fountain drinks in the drive thru. It took 12 minutes and they got the order wrong four times.
Dylan Depena
The workers were fooling around
Atmosphere: 1
Food: 3
Service: 1
shawn west
2 people running the whole store. 30min-1h wait for a burger.
I waited for a very long time. Cars were even pulling out of line because it was so long. The food wasn’t hot. I did a mobile order to think it would be easier on the employees. I thought it would be since i waited so long. The employees are not professional, looks like they don’t even wear proper uniforms.
Atmosphere: 1
Food: 2
Service: 1
Joshua Bailey
Maybe if your employees were more worried about customer service and making the food and bagging correctly instead of out back in a circle smoking a blunt (marijuana) then you’d have less angry customers. This place is disgusting.
Atmosphere: 1
Food: 1
Service: 1
Ian Bellassai
My “deluxe” spicy McCrispy sandwich had just about nothing on top of the chicken. This is just sad. Clearly, the person who made this sandwich has no idea what they are doing.
Atmosphere: 3
Food: 2
Service: 2
Cliff
The ketchup was warm
Spirit Norris
First, our order was incorrect. Second, the food was terrible - bun was hard as a rock, burnt burger, fries tasted like they'd been there all day, even the Coke was bad.
It's McDonald's. The food is garbage.
Atmosphere: 1
Food: 1
Service: 5
Took over 35 minutes for two burgers. Pulled to the window and see 4-5 employees doing nothing besides talking. Honestly this place sucks. Go somewhere else. Trash location
Atmosphere: 1
Food: 1
Service: 1
OK so the main restaurant looks as if nobody has cleaned all day, 8 people waiting for orders. It says they are serving them but they haven't even started them just trying to keep these wait times low in the computer. Bathrooms have not been cleaned all either by the look and smell of them. The employees have also not acknowledged a single in restaurant customer. They are catering to the drive through and forgetting about the in-store people. Parking still has an excessive amount of ice past an acceptable amount of time from the last snowfall.
My food was lukewarm at best, my BIG was falling apart and I had to reassemble it. And I got like 7.5 nuggets even with the box being labeled 10, but then again the don't pay them to read I guess.
Atmosphere: 1
Food: 2
Service: 1
Double cheeseburger was on the cool side, service was slow
Atmosphere: 3
Food: 2
Service: 1
Says open 24/7 but it’s not….
Good service
Atmosphere: 3
Food: 3
Service: 3
To the daytime manager of this McDonald's restaurant,
Recently, we were passing through Utica on our way to the Adirondacks and found your restaurant to be a convenient location for us to stop for a quick lunch. The time of day was approximately 11:45 a.m. (lunchtime). We entered to find approximately six customers in your dining area and four employees working in the kitchen/prep area. We ordered two #6 fish filet meals, medium size, for a total cost of a few cents shy of $20.00. Here's what happened next:
Both fish sandwiches were cold, to the point where the cheese had not melted on either. Both containers of French fries were cold and rubbery, as if they had been reheated from the previous night's dinner hour. As we needed to wait a considerable amount of time to receive our lunch, we decided not to return any of it as we were in somewhat of a hurry to eat and run. The food was, in a descriptive term, disgusting. Finishing up as best we could, a trip to the rest room for each of us was necessary before leaving. Here, I found no hot water coming from the sink in the men's room, and no hot air coming from the hand dryer (the outside ambient temperature at the time was around 12° F at the time). I have never experienced a hand dryer that didn't produce warm air. As we returned to the car, we agreed that nothing about this lunchtime experience was worth pulling into your parking area.
A suggestion for you, daytime manager. Pay attention to the quality of your restaurant. You have competition in Utica, and if you want your local customers to leave you for that competition, do nothing about the incredibly awful experience we 'enjoyed' at your restaurant. We won't be back. Your competition has won us over for our next visit to Utica.
Atmosphere: 2
Food: 1
Service: 2
We ordered two fountain drinks in the drive thru. It took 12 minutes and they got the order wrong four times.
The workers were fooling around
Atmosphere: 1
Food: 3
Service: 1
2 people running the whole store. 30min-1h wait for a burger.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I waited for a very long time. Cars were even pulling out of line because it was so long. The food wasn’t hot. I did a mobile order to think it would be easier on the employees. I thought it would be since i waited so long. The employees are not professional, looks like they don’t even wear proper uniforms.
Atmosphere: 1
Food: 2
Service: 1
Maybe if your employees were more worried about customer service and making the food and bagging correctly instead of out back in a circle smoking a blunt (marijuana) then you’d have less angry customers. This place is disgusting.
Atmosphere: 1
Food: 1
Service: 1
My “deluxe” spicy McCrispy sandwich had just about nothing on top of the chicken. This is just sad. Clearly, the person who made this sandwich has no idea what they are doing.
Atmosphere: 3
Food: 2
Service: 2
The ketchup was warm
First, our order was incorrect. Second, the food was terrible - bun was hard as a rock, burnt burger, fries tasted like they'd been there all day, even the Coke was bad.
Atmosphere: 2
Food: 1
Service: 2
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