The line was pretty long really really quickly though service was pretty fast. It was food everywhere in the garbage cans were overflowing that is nice to sit and eat really because of that otherwise we probably would have stayed but like I said the food was absolutely delicious
Atmosphere: 2
Food: 5
Service: 5
Ashley Roland
Don’t order for pickup - pathetically smaller portions and missed half of the toppings. I wish I could take back my tip but unfortunately it asks before you finish the order. Do better!
Atmosphere: 1
Food: 3
Service: 1
hotchiefDSO DSO
Always delicious and convenient
Atmosphere: 5
Food: 5
Service: 5
Greg McNamara
First try here. I liked it. Very good choices. Very good taste. Average value for what I got for the area. A+
Atmosphere: 5
Food: 5
Service: 5
Kenny Mitchum
If I could give this chipotle no stars, I would. The girl helping me (Laura) was EXTREMELY rude to me on top of this is the most dirtiest chipotle I’ve been too. If you are considering eating here, save yourself the trouble and go somewhere else.
Atmosphere: 3
Food: 1
Service: 1
Ray F
Update: 7/26/25: I learned today that it is not worth tipping when ordering in the app because service always sucks and you don't normally tip going through the line... they don't use the shelf for your food which is fine if it makes sure it doesn't get stolen, but seems like it takes too long to get someones attention to get your food...and I was missing two sides...soo frustrating.
Previous review: Dirty, dirty, dirty, dirty....did I say dirty because it was filthy. I understand it was busy, but at least one person should be maintaining the cleanliness. Trash cans full, trash all over the floor, liquid by the drink machines, lemonade containers empty, tables dirty, employee serving food wiping his nose....oh, food was ok...I feel like I needed to stop by CVS afterwards and get a round of shots...or take a shower with sanitizer.....
Atmosphere: 2
Food: 4
Service: 2
y d
For a chain Resturant they have great customer service and pay attention to details.
Atmosphere: 5
Food: 5
Service: 5
Matt Krajnyk
They don’t leave the food at the designated area for pick up and then when you stand there for five minutes, they don’t even acknowledge you. Act like it’s such a chore to do their job. You don’t get what you pay for.
Ken Martinak
Love the food but I have to say , the service is horrible. Seems there’s no one in charge. I’ve been there when there are several people in line , but no one behind the counter. I’ve even given up and left because of the lack of service. Every once in a while I go back because I like the food but I honestly resent the fact that we have to deal with young employees that either don’t work , or so clearly have attitude. This unfortunately makes the experience a negative one. It’s really unfortunate .
Atmosphere: 3
Food: 5
Service: 2
Jessica Smart
This is one of the best Chipotles I have ever visited. The staff was all friendly, the food was made perfectly and the seating area was clean. This was during lunch rush so that means even more that it was all of the above.
You can really screw up a burrito 🌯 😅 Love me some chipotle.
Atmosphere: 4
Food: 5
Service: 4
Malika Niaz
Terrible service. The staff moves so painfully slow, it’s like they’re actively trying not to work. I ordered a burrito bowl — it came with plain rice and sour cream ONLY as if that’s all they had No sauce, no veggies, nothing else. Just sad and dry. This is the second time I’ve ordered from here and it’s been a mess.
They marked my order as “preparing,” and after 10 minutes, the girl casually tells me “we don’t have food.” Are you serious? I waited 2 hours for one bowl — and got nothing.
(Johnson city )The customer service is just as bad. The staff is rude, the pace is nonexistent, and it’s a fast-paced business. You don’t get to move like sloths and still call it “working.” At this point, the manager clearly isn’t doing their job because this is a repeated issue. Something needs to change at that Chipotle — because God knows what’s really going on back there
Atmosphere: 1
Food: 1
Service: 1
Mary Dunlap
I paid $20 for the small bowl and I ordered black beans with it and there’s no beans in it. I also ordered a Coke zero which I did not receive. I have called the place three times which was a nightmare to get through to a person At the store. It is my first time ordering from chipotle and based on this experience, it will be my last time
Food: 1
Service: 1
Robert LaFave
Waited in a line of 3 customers for 15 mins. Employee move at a snails pace, food was not fresh. They made someone order of 9 tacos and then said they could not sell them to her after she wait 10 mins to be service because the taco shells for from yesterday. This is an emerging trend at the Chipotle in vestal. Store is dirty as well. Be aware!! The location in Johnson City is MUCH better and the employees seem happier, food is fresher, store is cleaner.
Atmosphere: 3
Food: 2
Service: 1
John Pape
I hate leaving this review but I ordered chipotle 1/2 times a week. The last 2 times I’ve ordered there has been no rice no chesse and they forgot my queso I paid for. I ordered last it was awful I ordered last night they totally messed up my bowl all I get is meat rice and chesse and lettuce that’s all. I try to contact the store no one answers I try to chat on the app with the robot and they drive me nuts so please someone get back to me fix my problem.
The line was pretty long really really quickly though service was pretty fast.
It was food everywhere in the garbage cans were overflowing that is nice to sit and eat really because of that otherwise we probably would have stayed but like I said the food was absolutely delicious
Atmosphere: 2
Food: 5
Service: 5
Don’t order for pickup - pathetically smaller portions and missed half of the toppings. I wish I could take back my tip but unfortunately it asks before you finish the order. Do better!
Atmosphere: 1
Food: 3
Service: 1
Always delicious and convenient
Atmosphere: 5
Food: 5
Service: 5
First try here. I liked it. Very good choices. Very good taste. Average value for what I got for the area. A+
Atmosphere: 5
Food: 5
Service: 5
If I could give this chipotle no stars, I would. The girl helping me (Laura) was EXTREMELY rude to me on top of this is the most dirtiest chipotle I’ve been too. If you are considering eating here, save yourself the trouble and go somewhere else.
Atmosphere: 3
Food: 1
Service: 1
Update: 7/26/25: I learned today that it is not worth tipping when ordering in the app because service always sucks and you don't normally tip going through the line... they don't use the shelf for your food which is fine if it makes sure it doesn't get stolen, but seems like it takes too long to get someones attention to get your food...and I was missing two sides...soo frustrating.
Previous review:
Dirty, dirty, dirty, dirty....did I say dirty because it was filthy. I understand it was busy, but at least one person should be maintaining the cleanliness. Trash cans full, trash all over the floor, liquid by the drink machines, lemonade containers empty, tables dirty, employee serving food wiping his nose....oh, food was ok...I feel like I needed to stop by CVS afterwards and get a round of shots...or take a shower with sanitizer.....
Atmosphere: 2
Food: 4
Service: 2
For a chain Resturant they have great customer service and pay attention to details.
Atmosphere: 5
Food: 5
Service: 5
They don’t leave the food at the designated area for pick up and then when you stand there for five minutes, they don’t even acknowledge you. Act like it’s such a chore to do their job. You don’t get what you pay for.
Love the food but I have to say , the service is horrible. Seems there’s no one in charge. I’ve been there when there are several people in line , but no one behind the counter. I’ve even given up and left because of the lack of service. Every once in a while I go back because I like the food but I honestly resent the fact that we have to deal with young employees that either don’t work , or so clearly have attitude. This unfortunately makes the experience a negative one. It’s really unfortunate .
Atmosphere: 3
Food: 5
Service: 2
This is one of the best Chipotles I have ever visited. The staff was all friendly, the food was made perfectly and the seating area was clean. This was during lunch rush so that means even more that it was all of the above.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
You can really screw up a burrito 🌯 😅 Love me some chipotle.
Atmosphere: 4
Food: 5
Service: 4
Terrible service. The staff moves so painfully slow, it’s like they’re actively trying not to work. I ordered a burrito bowl — it came with plain rice and sour cream ONLY as if that’s all they had No sauce, no veggies, nothing else. Just sad and dry. This is the second time I’ve ordered from here and it’s been a mess.
They marked my order as “preparing,” and after 10 minutes, the girl casually tells me “we don’t have food.” Are you serious? I waited 2 hours for one bowl — and got nothing.
(Johnson city )The customer service is just as bad. The staff is rude, the pace is nonexistent, and it’s a fast-paced business. You don’t get to move like sloths and still call it “working.” At this point, the manager clearly isn’t doing their job because this is a repeated issue. Something needs to change at that Chipotle — because God knows what’s really going on back there
Atmosphere: 1
Food: 1
Service: 1
I paid $20 for the small bowl and I ordered black beans with it and there’s no beans in it. I also ordered a Coke zero which I did not receive. I have called the place three times which was a nightmare to get through to a person At the store. It is my first time ordering from chipotle and based on this experience, it will be my last time
Food: 1
Service: 1
Waited in a line of 3 customers for 15 mins. Employee move at a snails pace, food was not fresh. They made someone order of 9 tacos and then said they could not sell them to her after she wait 10 mins to be service because the taco shells for from yesterday. This is an emerging trend at the Chipotle in vestal. Store is dirty as well. Be aware!! The location in Johnson City is MUCH better and the employees seem happier, food is fresher, store is cleaner.
Atmosphere: 3
Food: 2
Service: 1
I hate leaving this review but I ordered chipotle 1/2 times a week. The last 2 times I’ve ordered there has been no rice no chesse and they forgot my queso I paid for. I ordered last it was awful I ordered last night they totally messed up my bowl all I get is meat rice and chesse and lettuce that’s all. I try to contact the store no one answers I try to chat on the app with the robot and they drive me nuts so please someone get back to me fix my problem.
Atmosphere: 1
Food: 1
Service: 1
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