Ordered the coffee lovers only via doordash and they gave me it with peanut butter mixed in (that is not one of the ingredients). Thought it was a simple error and ordered it again within minutes of receiving the wrong order. They once again mixed in peanut butter that does not belong. I called the store to let them know that someone is making the Coffee Lovers incorrectly and this could be deadly for someone with a peanut allergy....I have yet to receive a call back.
Shannon Klatt
Next week our son starts kindergarten, so we thought it would be fun to take a soecial trip 45 minutes, to the closest Cold Stone. To save time, we even ordered ahead on the app.
When we arrived, there was one family at the counter. We stood by the big “online pick-up” sign, figuring that was our spot. The employee cashed them out then turned and disappeared to the back without so much as a glance in our direction (we were literally the only people in the store).
Another family walked in and she help them. While making their order, a large group came in she jumped to help them too. Meanwhile, our little online order apparently became invisible. I even moved directly in front of the register ,but nope that didnt help. She still cashed out someone else right in front of me.
Finally, my husband and I both said “excuse me” at the exact same time (teamwork makes the dream work), and only then did ANOTHER coworker come over and say, “Oh, did you need something ”
It ended up taking nearly 20 minutes to pick up an online order… in a store that was basically empty the whole time.
Marley Rios
Cold stone is amazing ice cream is great management is wonderful definitely will have my business when I have a ice cream craving that is lol
K A
Can’t get it right always made mistakes
Ed Acevedo
Way overpriced. For the price of one small cup of ice cream I can buy a half gallon and get change. Highly overrated.
E B
They make the orders wrong & if you decide to call them they do nothing about it. Idk maybe remake & getting it right this time? They clearly hire air heads or flat out dumbasses. The managers are never to be found. The ice cream is over charged, tastes like freezer & barely gives toppings that YOU paid for. Overall, THIS PLACE SUCKS DON’T WASTE YOUR MONEY HERE‼️‼️‼️‼️
Moon. Sage. Love
Delicious 😋 😋 😋
J K
Great ice-cream with fast friendly service.
Atmosphere: 5
Food: 5
Service: 5
tirsa iglesias
one of the best cold stones i’ve ever been too, great customer service. Love this girl melody, made my milkshakes perfect. 10/10 Love this place will visit again soon! :)
Atmosphere: 5
Food: 5
Service: 5
Monique Oliver
How can you BUILD YOUR OWN SUNDAE there and not be able to build your own sundae ? The women working there today was very short with us and when we wanted to make our own sundaes ? she refused to let us do just that. Highly overrated if you ask me and my family but to each there own.
Worse customer service ever!!! The lady had an attitude with me bc I asked for the product in the picture. She smashed everything together. And said that's how they do it. And talking abt do I want it. No i don't!!!
Atmosphere: 1
Food: 1
Service: 1
Jack MacDonald
If you want the performance by all means go, if you just want some chocolate ice cream go to the supermarket. You'll save about 10 bucks and you don't have watch someone slapping your sugar rush around on a cold rock.
Ahmed Ali
Absolutely delicious and professionally madeI’ll definitely be
Atmosphere: 5
Food: 5
Service: 5
Zhou Daren
bad service. I ordered and paid for my cake, they knew they no longer have that cake but they didn't notify me in advance. When I arrived they were like We don't have it, you can pick another one of the same price in the fridge. No one apologized. They even didn't help find the flavor I wanted. Cold hearts.
Ordered the coffee lovers only via doordash and they gave me it with peanut butter mixed in (that is not one of the ingredients). Thought it was a simple error and ordered it again within minutes of receiving the wrong order. They once again mixed in peanut butter that does not belong. I called the store to let them know that someone is making the Coffee Lovers incorrectly and this could be deadly for someone with a peanut allergy....I have yet to receive a call back.
Next week our son starts kindergarten, so we thought it would be fun to take a soecial trip 45 minutes, to the closest Cold Stone. To save time, we even ordered ahead on the app.
When we arrived, there was one family at the counter. We stood by the big “online pick-up” sign, figuring that was our spot. The employee cashed them out then turned and disappeared to the back without so much as a glance in our direction (we were literally the only people in the store).
Another family walked in and she help them. While making their order, a large group came in she jumped to help them too. Meanwhile, our little online order apparently became invisible. I even moved directly in front of the register ,but nope that didnt help. She still cashed out someone else right in front of me.
Finally, my husband and I both said “excuse me” at the exact same time (teamwork makes the dream work), and only then did ANOTHER coworker come over and say, “Oh, did you need something ”
It ended up taking nearly 20 minutes to pick up an online order… in a store that was basically empty the whole time.
Cold stone is amazing ice cream is great management is wonderful definitely will have my business when I have a ice cream craving that is lol
Can’t get it right always made mistakes
Way overpriced. For the price of one small cup of ice cream I can buy a half gallon and get change. Highly overrated.
They make the orders wrong & if you decide to call them they do nothing about it. Idk maybe remake & getting it right this time? They clearly hire air heads or flat out dumbasses. The managers are never to be found. The ice cream is over charged, tastes like freezer & barely gives toppings that YOU paid for. Overall, THIS PLACE SUCKS DON’T WASTE YOUR MONEY HERE‼️‼️‼️‼️
Delicious 😋 😋 😋
Great ice-cream with fast friendly service.
Atmosphere: 5
Food: 5
Service: 5
one of the best cold stones i’ve ever been too, great customer service. Love this girl melody, made my milkshakes perfect. 10/10 Love this place will visit again soon! :)
Atmosphere: 5
Food: 5
Service: 5
How can you BUILD YOUR OWN SUNDAE there and not be able to build your own sundae ? The women working there today was very short with us and when we wanted to make our own sundaes ? she refused to let us do just that. Highly overrated if you ask me and my family but to each there own.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We stop here everytime we come to Vestal
Worse customer service ever!!! The lady had an attitude with me bc I asked for the product in the picture. She smashed everything together. And said that's how they do it. And talking abt do I want it. No i don't!!!
Atmosphere: 1
Food: 1
Service: 1
If you want the performance by all means go, if you just want some chocolate ice cream go to the supermarket. You'll save about 10 bucks and you don't have watch someone slapping your sugar rush around on a cold rock.
Absolutely delicious and professionally madeI’ll definitely be
Atmosphere: 5
Food: 5
Service: 5
bad service. I ordered and paid for my cake, they knew they no longer have that cake but they didn't notify me in advance. When I arrived they were like We don't have it, you can pick another one of the same price in the fridge. No one apologized. They even didn't help find the flavor I wanted. Cold hearts.
Atmosphere: 1
Food: 4
Service: 1
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