I was honestly shocked by my experience. I ordered a salami sandwich and it only had THREE slices of salami on it. I’ve never been to any sandwich shop where a sandwich was made that skimpy. Sandwiches are supposed to be hearty and worth the money — this felt careless and not worth what I paid.
It really left me questioning what happened here. I know this was not a mistake, it definitely didn’t meet basic expectations. The only reason why I didn’t turn around and go back was because I was already on the road. Imagine how annoyed I was Very disappointing.
Sydney R
I ordered my sandwich online for pickup, I removed two items off the sandwich and added some things as well. They didn’t make the sandwich accordingly so I went back in. When they saw that they didn’t make it correctly, instead of remaking the sandwich so that it was correct they added the additional items onto it. Leaving what I didn’t want on there. Crumpled up my receipt and threw it away, then smacked a sticker on the wrapper to reseal it as if hoping I wouldn’t notice.
Kayla Putrino
The last 2 Saturdays I have gone to get a picklewich because it keeps getting advertised and this is my favorite seasonal item. Saturdays are my only days of so last Saturday (11/8) I placed an online order for pickup around 3:15pm and they immediately called me and refunded my order saying they were closing early. This Saturday (11/15) I tried to order online but it wouldn’t let me and said to call the store to place an order. There was no answer, so I went there and all the lights are off and there’s a sign on the door that says sorry for the inconvenience we are closing at 6pm now…this was at 3:26pm. What is going on?
Thomas Eldridge
I have come to this store a couple times a month for years for lunch, always the same guy working (dude has a killer mustache) unbelievably polite,friendly, and quick. Today after waiting for almost 10min to order, in an almost empty store. I asked the new employee, who barely speaks English, where’s the guy with the mustache? In broken English, he tells me he was fired for not passing a test about Jimmy Johns practices. Must be speaking English isn’t part of Jimmy John’s test. Bring back mustache guy!!
Joe Laskowski
I thought they toasted all the sandwiches but mine wasn't toasted. If you have to ask for it to be toasted then maybe that should be stated somewhere.
Atmosphere: 5
Food: 4
Service: 5
jonathon markras
Their iced coffee is always smooth and well balanced.
Pattie Gordinier
Drove 25 miles to get a couple toasted sandwiches. Got to the Vestal NY location at 7:55. When I tried to order the sandwiches I was told I couldn't order toasted sandwiches because they turn the oven off at 8. If you can't get them after a certain time you should have it posted on your website and at the store. Guess I will stick with subway
Service: 1
Miranda Katheen
Food is great there 😍
michael keane
Great sandwich place friendly people
Carolyn
Kids working don’t know what they are doing no emotion
I ordered through DoorDash a long time ago. I have called many times since then but never received my money or food back. It happened to my kid, too. It's okay if you don't order through DoorDash.
In response to the reply, I contacted Jimmy John's customer service; they talked to the manager, but nothing happened. I am posting this to warn others
Jeffrey Cellini
Great menu selection; very friendly crew; dining area/ tables were very clean;
Atmosphere: 5
Food: 5
Service: 5
Owlnatomy
Used to only eat JJs subs in Syracuse, was out in this area, and drove past several other places to have some again. A little bit of a wait that I didn't mind, I asked if they had the picklewich, and the person helped me hit me with a giant, "NEGATIVE!" I ordered a #7, and when I was saying what topping I wanted, I got interrupted two more times and felt very rushed. Went to the restroom to wash my hands, and it was a wreck where some disgusting individual smeared his feces all over the toilet. Sandwich was 4/10 at best, meat was extremely cold and hard and the bread was either overcooked/stale or both. Soda was the best part, but they were out of straws. Good luck!
Atmosphere: 1
Food: 2
Service: 1
Chris Rusnak
This place is so bad ordered a giant and didn't receive it other sub was wrong not what's suppose to be on it worker acted like he didn't know what to do will never go back here spent 35 for nothing
Don’t Tread OnMe
Employee was clearly making other sandwiches, manager gave me a dirty look and continued to sweep crumbes instead of taking my order. Then proceeded to tell the employee making sandwiches to stop and take my order. I ended up just buying the bread and made a sandwich at home.
I was honestly shocked by my experience. I ordered a salami sandwich and it only had THREE slices of salami on it. I’ve never been to any sandwich shop where a sandwich was made that skimpy. Sandwiches are supposed to be hearty and worth the money — this felt careless and not worth what I paid.
It really left me questioning what happened here. I know this was not a mistake, it definitely didn’t meet basic expectations. The only reason why I didn’t turn around and go back was because I was already on the road. Imagine how annoyed I was
Very disappointing.
I ordered my sandwich online for pickup, I removed two items off the sandwich and added some things as well. They didn’t make the sandwich accordingly so I went back in. When they saw that they didn’t make it correctly, instead of remaking the sandwich so that it was correct they added the additional items onto it. Leaving what I didn’t want on there. Crumpled up my receipt and threw it away, then smacked a sticker on the wrapper to reseal it as if hoping I wouldn’t notice.
The last 2 Saturdays I have gone to get a picklewich because it keeps getting advertised and this is my favorite seasonal item. Saturdays are my only days of so last Saturday (11/8) I placed an online order for pickup around 3:15pm and they immediately called me and refunded my order saying they were closing early. This Saturday (11/15) I tried to order online but it wouldn’t let me and said to call the store to place an order. There was no answer, so I went there and all the lights are off and there’s a sign on the door that says sorry for the inconvenience we are closing at 6pm now…this was at 3:26pm. What is going on?
I have come to this store a couple times a month for years for lunch, always the same guy working (dude has a killer mustache) unbelievably polite,friendly, and quick. Today after waiting for almost 10min to order, in an almost empty store. I asked the new employee, who barely speaks English, where’s the guy with the mustache? In broken English, he tells me he was fired for not passing a test about Jimmy Johns practices. Must be speaking English isn’t part of Jimmy John’s test. Bring back mustache guy!!
I thought they toasted all the sandwiches but mine wasn't toasted. If you have to ask for it to be toasted then maybe that should be stated somewhere.
Atmosphere: 5
Food: 4
Service: 5
Their iced coffee is always smooth and well balanced.
Drove 25 miles to get a couple toasted sandwiches. Got to the Vestal NY location at 7:55. When I tried to order the sandwiches I was told I couldn't order toasted sandwiches because they turn the oven off at 8. If you can't get them after a certain time you should have it posted on your website and at the store. Guess I will stick with subway
Service: 1
Food is great there 😍
Great sandwich place friendly people
Kids working don’t know what they are doing no emotion
Restaurantji Recommends
I ordered through DoorDash a long time ago. I have called many times since then but never received my money or food back. It happened to my kid, too. It's okay if you don't order through DoorDash.
In response to the reply, I contacted Jimmy John's customer service; they talked to the manager, but nothing happened. I am posting this to warn others
Great menu selection; very friendly crew; dining area/ tables were very clean;
Atmosphere: 5
Food: 5
Service: 5
Used to only eat JJs subs in Syracuse, was out in this area, and drove past several other places to have some again. A little bit of a wait that I didn't mind, I asked if they had the picklewich, and the person helped me hit me with a giant, "NEGATIVE!" I ordered a #7, and when I was saying what topping I wanted, I got interrupted two more times and felt very rushed.
Went to the restroom to wash my hands, and it was a wreck where some disgusting individual smeared his feces all over the toilet. Sandwich was 4/10 at best, meat was extremely cold and hard and the bread was either overcooked/stale or both. Soda was the best part, but they were out of straws. Good luck!
Atmosphere: 1
Food: 2
Service: 1
This place is so bad ordered a giant and didn't receive it other sub was wrong not what's suppose to be on it worker acted like he didn't know what to do will never go back here spent 35 for nothing
Employee was clearly making other sandwiches, manager gave me a dirty look and continued to sweep crumbes instead of taking my order. Then proceeded to tell the employee making sandwiches to stop and take my order. I ended up just buying the bread and made a sandwich at home.
Atmosphere: 2
Food: 5
Service: 1
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