Chili's Grill & Bar

Food was OK at best. I don't normally eat at Chain restaurants and this place reminded me why.

Our server Carolina took our order and that was quite literally it. Our drinks were empty the entire time. She never brought the chips and salsa. At one point she did ask if we wanted a refill and then, just didn't bring them.

Atmosphere: 4

Food: 4

Service: 1

EATING OUT ISN'T AS PLEASANT AS BEFORE. WE HAD TO WAIT ABOUT 5 MINUTES, BEFORE A HOST SEATED US; HOST WAS PLEASANT. WAITRESSES ARE PLEASANT, BUT DON'T KNOW MUCH ABOUT THE ENTREES. AS WELL THE SERVERS, WHO BRING THE MEAL AREN'T WELL VERSED ON FOOD ITEMS. MY SPECIFIC DISH WAS TO COME WITH A CHIPOTLE PESTO SAUCE, WHICH I WAS NOT ABLE TO HAVE DUE TO ALLERGY TO PINE NUTS. THE DISH WAS TO STILL HAVE CILANTRO & PICO DE GALLO ON IT. IT DID NOT. I ASKED ABOUT THE CILANTRO & PICO DE GALLO, AND WAS TOLD BY SERVER, THAT, IT DOESN'T COME WITH THAT. I KNOW WHAT THE MENU SAID, THAT'S WHY I ORDERED THAT DISH. THE ATMOSPHERE REALLY FELT DARK AND DREARY. AND THE PRICES ARE MUCH MORE THAN I REMEMBER!

Atmosphere: 1

Food: 2

Service: 2

I’m very disappointed about Chili’s in Victor
Service was terrible starting with no napkins no utensils and no refills. We ordered and soups never came we asked very kindly and we still waited and waited we got the food and still no utensils the server was laughing pointing at us laughing very disrespectful and i asked for forks and my husband got up to tell someone I got up to get napkins we asked for chips and nope we asked again and over all terrible service we couldn’t ordered beef fajitas no beef no lemon water because no lemon and is ok we understand but the rest was bad the manager claimed that today it was to much so maybe they should close if they can’t handle it . I wasn’t sure if the waitress was prejudice or why she was very friendly with an other table and they were white and other young people even noticed how we got treated. Is crazy even asking for a little bit of mayonnaise and mustard was a big deal well I didn’t get it.
Unacceptable I feel like taking few bucks off the bill it wasn’t worth the humiliation. Never again.

Forgetful. Slow. Liars. To start, we ordered the mozzarella sticks - or so we thought as they never came. We also ordered the unlimited chips and salsa. The chips were bottom of the bag, not a single whole chip, only the scraps. When we finished those we asked for another... it never came. We asked a second time, 40 minutes later the "unlimited" chips finally arrived - after we finished dinner. Going back to the mozzarella sticks, as they arrived at the end of the meal, the centers were solid and cold. The famous "cheese pull" was naturally underwhelming because the torn pieces looked like they were cut with a knife... and this was after ordering the dish twice. The comedic side of the dinner led our gaze to the shelf next to an adjacent booth, where a full pitcher of ice cold water sat for the entirety of dinner. We had asked for refills multiple times because the waiter either forgot and didn't notice, so naturally we asked for a pitcher for the table, but we were met with "we don't have any pitchers" as a response... staring at the pitcher on the shelf. With this discrepancy, we also were not given utensils until after our food had lost a significant amount of heat... so sad. The pasta didn’t have much heat to lose, however, as it came out unseasoned and as cold as my heart for chilis now. Moreover, our table was missing salt and pepper, so i guess the cooks aren’t the only ones who can’t season the food. On the brighter side… the quesadilla explosion salad was great, even if the actual quesadillas were smaller than the presented picture on the menu. The burgers and the beer were quite swell as well, no problems there… but i expected more chilis :(

Atmosphere: 3

Food: 2

Service: 1

Nice and decent food. Server was attentive enough.

Atmosphere: 4

Food: 4

Service: 4

Southwest Egg rolls are the greatest.

Atmosphere: 4

Food: 4

Service: 5

The only bad thing was the mac and cheese. It was almost like soup and flavorless

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Corn on the Cob, Brisket Quesadillas

First time there and I ordered the nachos. When it came out it looked like something I would make at 2am after being out drinking all night. Looked like a handful of chips spread out on the plate with the toppings and taco seasoning sprinkled on. For the price I was charged I can got to Applebee's and get better nachos.

Atmosphere: 3

Food: 1

Service: 3

Took long to be seated at a dirty table, was then forgotten about for fifteen minutes, then was ignored when asked to be seated somewhere else. Never even saw a waiter. Really bad experience for a place I've otherwise enjoyed in the past, I won't be going back soon.

Atmosphere: 3

Food was great as usual and for once the order was correct (not against Chili's specifically,
just how my luck runs whenever I order any kind of take out) This was a take out order. The app said I would be notified when food was ready. Never got a notification. Staff told me they have no way of notifying customers.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Chicken Enchilada Soup

Hadn't been to this place, the Victor New York branch, in 15 months. Nothing has changed so I won't be back..... ever.

Atmosphere: 1

Food: 1

Service: 1

Amazing. Best birthday ever

Atmosphere: 5

Food: 5

Service: 5

I ordered to go for pick up. When I walked into the bar, I stood there for quite a few minutes while staff was chatting with each other. Some food was soggy some was rubbery and overcooked. For the cost of eating out these days I expected better.

Atmosphere: 3

Food: 3

Service: 3

Quick service for a large table. Waitress was on the ball. Good visit on a Friday night!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Chips & Salsa