Every time I order on the app from this place, it shows that the order is ready. I give my name at the speaker and they tell me to pull forward when I get to the window They ask me what I ordered as if they had no idea in the first place, it then takes 10 to 15 minutes to make a coffee or a drink and they always are missing one of the ingredients. The managers need to learn to not clear the screens to try and get their good processing times if they can’t make the correct items. This store needs to be more like the Henrietta Store
Tried a 2 time today. Received large drink covered soda all over it. Pastry bag was soaked in some other drink liquid
My bad for trying this location again!
Atmosphere: 3
Food: 2
Service: 2
Valerie Trunzo
Food was delicious! Service was excellent! The manager Jennifer was soo helpful and soo kind and her staff were just as kind. Had a wonderful lunch today. Thank you soo much! Will definitely eat there again and again.
Atmosphere: 5
Food: 5
Service: 5
Benjamin Ronnenberg
Good people, good store. Friendly folks and shout out to my dude Brendan 👍
Atmosphere: 5
Food: 5
Service: 5
Stephanie Bergstresser
I ordered through door dash. I ordered a cup of broccoli cheddar soup and it was barely half full!! What is this?!
Food: 1
Tiffany VanBuren
Fantastic food and superb service
Atmosphere: 5
Food: 5
Service: 5
Mark Monclova
Chicken avocado melt could have been a bigger sandwich, I regret not taking a picture. Tasted good, clean place, food came out punctual
Atmosphere: 5
Food: 5
Service: 5
Boddhi
Consistently the same food. Just wish they didn't struggle to keep certain ingredients available, i.e. avocado, hummus, kalamata olives etc.
Atmosphere: 4
Food: 5
Service: 4
Nancy Smith
Drive thru workers are soooo friendly and nice every time I go!!!
Atmosphere: 5
Food: 5
Service: 5
Tom Jones
Out of certain breads, no effort to make confessions, resturant was dirty and in need of a freshening up
Atmosphere: 1
Food: 4
Service: 3
Meemee Nope
Today a manager was loudly scolding an employee. I would have quit. Other customers in dining room were noting it and talking about it. I come here with a client I care for. There was a new employee so I assume it was him. Very inappropriate. Sometimes food is spot on and sometimes I pick spoiled lettuce out of food. Tables are sticky, small and cramped. Bathrooms are not as clean as they could be. Overall, it could be more consistent and clean. Staff is quite pleasant, but man was that manager rude to that employee.
Good sandwiches but small in size. Delicious food but a little bit pricey. Overall, a fair place for middle class America. Many don't realize that Panera comes from Paneer, which means cheese in Persian. The restaurant is essentially called cheese and bread. The roots of European languages lies in Central Asian Persian. Anyway, my daughter is a fan favorite of Panera.
Atmosphere: 4
Food: 4
Service: 4
Paige Dang
After ordering my food in the drive thru I had to wait 30 minutes until I reached the window and there were only 3 cars in front of me. They were very short staffed and the young girl who was working the window was making orders as cars came to the window to pay. Checked my bag before pulling to make sure I had everything just to get home and realize they forgot the dressing to my Caesar salad. Portions have significantly smaller. My husband and I ordered 2 pick 2s and kids Mac and cheese came to $35. A bit ridiculous if you ask me. Panera is definitely not what it use to be.
Food: 2
Service: 2
nichole lacey
The gentleman that was working in the drive thru was just wonderful. He was so nice and kind and made my day!
Atmosphere: 5
Food: 5
Service: 5
Tim Pierce
What has happened to Panera? We used to love this place? Today they were out of the first two soups we chose, gave us a Greek salad with wilted lettuce and on top of it all 4 (because we ordered extra) some kind of sweet (totally wrong) dressings. It’s no wonder they don’t seem anywhere as busy as they used to be. Sad!!
Food: 2
Service: 2
Guitars77
literally had nothing to make the sandwich on the menu, took forever to get food, and once opened it was a mess. Shut it down, that's embarrassing for a fast food place. I've heard similar experiences from friends that have gone to this location and to be fair to Panera I wanted to see for my own. It is just that bad.
Every time I order on the app from this place, it shows that the order is ready. I give my name at the speaker and they tell me to pull forward when I get to the window They ask me what I ordered as if they had no idea in the first place, it then takes 10 to 15 minutes to make a coffee or a drink and they always are missing one of the ingredients. The managers need to learn to not clear the screens to try and get their good processing times if they can’t make the correct items. This store needs to be more like the Henrietta Store
Tried a 2 time today. Received large drink covered soda all over it. Pastry bag was soaked in some other drink liquid
My bad for trying this location again!
Atmosphere: 3
Food: 2
Service: 2
Food was delicious! Service was excellent! The manager Jennifer was soo helpful and soo kind and her staff were just as kind. Had a wonderful lunch today. Thank you soo much! Will definitely eat there again and again.
Atmosphere: 5
Food: 5
Service: 5
Good people, good store. Friendly folks and shout out to my dude Brendan 👍
Atmosphere: 5
Food: 5
Service: 5
I ordered through door dash. I ordered a cup of broccoli cheddar soup and it was barely half full!! What is this?!
Food: 1
Fantastic food and superb service
Atmosphere: 5
Food: 5
Service: 5
Chicken avocado melt could have been a bigger sandwich, I regret not taking a picture.
Tasted good, clean place, food came out punctual
Atmosphere: 5
Food: 5
Service: 5
Consistently the same food. Just wish they didn't struggle to keep certain ingredients available, i.e. avocado, hummus, kalamata olives etc.
Atmosphere: 4
Food: 5
Service: 4
Drive thru workers are soooo friendly and nice every time I go!!!
Atmosphere: 5
Food: 5
Service: 5
Out of certain breads, no effort to make confessions, resturant was dirty and in need of a freshening up
Atmosphere: 1
Food: 4
Service: 3
Today a manager was loudly scolding an employee. I would have quit. Other customers in dining room were noting it and talking about it. I come here with a client I care for. There was a new employee so I assume it was him. Very inappropriate. Sometimes food is spot on and sometimes I pick spoiled lettuce out of food. Tables are sticky, small and cramped. Bathrooms are not as clean as they could be. Overall, it could be more consistent and clean. Staff is quite pleasant, but man was that manager rude to that employee.
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
Good sandwiches but small in size. Delicious food but a little bit pricey. Overall, a fair place for middle class America. Many don't realize that Panera comes from Paneer, which means cheese in Persian. The restaurant is essentially called cheese and bread. The roots of European languages lies in Central Asian Persian.
Anyway, my daughter is a fan favorite of Panera.
Atmosphere: 4
Food: 4
Service: 4
After ordering my food in the drive thru I had to wait 30 minutes until I reached the window and there were only 3 cars in front of me. They were very short staffed and the young girl who was working the window was making orders as cars came to the window to pay. Checked my bag before pulling to make sure I had everything just to get home and realize they forgot the dressing to my Caesar salad. Portions have significantly smaller. My husband and I ordered 2 pick 2s and kids Mac and cheese came to $35. A bit ridiculous if you ask me. Panera is definitely not what it use to be.
Food: 2
Service: 2
The gentleman that was working in the drive thru was just wonderful. He was so nice and kind and made my day!
Atmosphere: 5
Food: 5
Service: 5
What has happened to Panera? We used to love this place? Today they were out of the first two soups we chose, gave us a Greek salad with wilted lettuce and on top of it all 4 (because we ordered extra) some kind of sweet (totally wrong) dressings. It’s no wonder they don’t seem anywhere as busy as they used to be. Sad!!
Food: 2
Service: 2
literally had nothing to make the sandwich on the menu, took forever to get food, and once opened it was a mess. Shut it down, that's embarrassing for a fast food place.
I've heard similar experiences from friends that have gone to this location and to be fair to Panera I wanted to see for my own. It is just that bad.
Atmosphere: 3
Food: 1
Service: 1
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