One guy doing all the work. Very long line. Apparent MOD doing not much.
Atmosphere: 1
Food: 4
Service: 1
Jordan Corvin
Food and atmosphere is good just like any other chipotle, I would not recommend coming within 3 hrs of closing. staff are pre occupied with cleaning and closing tasks rather than serving customers I waited 20 mins for the staff with only two people ahead of me with basic orders, to make my burrito then I waited additional 10 mins at the cash out. With no one ahead of me and the cashier behind the wall cleaning. 5 stars for cleaning and food quality but if your looking for a quick bite forget about it
Atmosphere: 5
Food: 5
Service: 2
Danielle Matheny
I am a big Chipotle fan. It’s been my go to for years. This location might be the worst I’ve ever been to. Tonight sealed the deal for me. The couple of times we’ve here the flavors have been ok, and the steak is always so fatty. I can see past that.
Tonight we ordered online for the Chipotlane pick up. I was supposed to pick up our order at 6:40. There was never a notification they were behind. When I pull up the line is 12-13 cars deep and maybe moves one car every 8-10 minutes. After my toddler and I sat in this line for an hour, I get to the window. I sat there for four minutes before anyone came to ask me my name. One worker was making the food, one was just standing there. When they ask me my name, I tell them, she closes the window. Then comes back and tells me there are still 11 orders ahead of mine and I can go inside and wait (the inside was packed with people waiting) or I could go back to the end of the line. I left. I couldn’t just keep my toddler sitting like that for an hour or more, plus I’m pregnant so we were hungry. I contacted customer service because I wanted a refund. They tried giving me the run around about my order being processed already. When I let them know it was an hour with no food and they wanted me to wait longer- they said they’d refund me my order.
I have never seen such service, or should I say lack there of. Like others have said- multiple employees will just be standing around with these long lines. This location has for sure changed my love for chipotle.
The portions are too small for the high prices you pay to receive this time of treatment.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Kid's Quesadilla, Mega Burrito Bowl
Ronin
Slowest service I’ve ever seen from any eating establishment.
Atmosphere: 3
Food: 2
Service: 1
Karyn Duffany
Wonderful staff. Excellent food. Despite dealing with disruptive customers, handled it beautifully and professionally.
Atmosphere: 5
Food: 5
Service: 5
Tyrovix
Food is excellent but definitely understaffed
Atmosphere: 4
Food: 4
Service: 3
Вадим Фролов
i barely got any chicken in my bowl. paid $13 for less than a scoop of chicken
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Mega Burrito Bowl
Savannah Bassett
Love love love chipotle in Watertown! So friendly and good sized portions! Thanks!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side of Guacamole, Side of Queso Blanco
Glowvibrant Glownatural
I'd be willing to bet that prisoners in line for slop are treated better than we were today. Chipotle always employs at least one person who shouldn't be around other humans or food, for that matter. It's unfortunate because it makes the whole establishment look bad even though there's good employees as well. Today, the person making our bowls tried to do both simultaneously and rushed at that. When we tried to explain that he skipped over what we wanted, he became angry and insulting. When his coworker attempted to correct him, he argued with her disrespectfully and blamed us. A customer in line behind us was treated so poorly by this employee that he left without getting anything.
It's disappointing because I loved Chipotle when they first opened, but the last few times I went there, I ended up leaving because the employees were extremely off putting, not sure how else to describe it, but I'm sure I'm not the only one who has turned and walked right back out the door. I also feel bad for the good employees that work there because I can't imagine having to work alongside these people, can't be easy. How does Chipotle consistently get these rude people? I've never had this problem at Chick Filet ( closed on Sunday, only reason we went to Chipotle). Chick Filet consistently has kind, competent employees. Chipotle, if you're reading this, try following their hiring process. Or, consider having your decent employees do the hiring. The food is good and the assembly line could work well but I won't be giving any more chances. Food is too expensive to be treated so poorly that you're too upset to eat, which I was.
Atmosphere: 3
Food: 4
Service: 1
Matt V
The food, staff, and everything else were fine, but the prices were crazy. I hadn't been to Chipotle Mexican Grill in a couple of years, so I figured I would take my wife and kid to it to get some thick burritos. The person said it was $40 when I got to the register. I was like, dang, this is just three burritos, but the register person said that the one serving of guac and queso was extra, and that it was my fault for not looking more at the menu. Granted, I should have read the menu a bit more, but still, $40 is a lot. As I said, the food was fine, but not for the price.
I go to this Chipotle at least once a week for my lunch. My meal is always spot on and the staff are so kind and amazing! Special shoutout to Ari who is typically there when I stop by. She is such a queen, always so kind and wonderful.
Atmosphere: 5
Food: 5
Service: 5
dave pustizzi
I was the first order of the day and things were a little slower than usual but food was great .
Atmosphere: 5
Food: 5
Service: 4
George
A price to pay for a nutritious start to your day
Atmosphere: 5
Food: 5
Service: 5
Don Schnauber
I recently wanted to try their brisket that has been advertised on tv. I ordered the 3 soft tacos with brisket,the meat is way over seasoned and full of fat and grizzle and charged 3 dollars for a little dabe of guacamole. what a waste of 20 bucks,won’t ever eat at theses places again!!
Atmosphere: 3
Food: 1
Service: 3
Jorge
Horrible customer service and horrible portions!! They didn’t cover the entire bowl. Don’t come here! Go somewhere else!!
One guy doing all the work. Very long line. Apparent MOD doing not much.
Atmosphere: 1
Food: 4
Service: 1
Food and atmosphere is good just like any other chipotle, I would not recommend coming within 3 hrs of closing. staff are pre occupied with cleaning and closing tasks rather than serving customers I waited 20 mins for the staff with only two people ahead of me with basic orders, to make my burrito then I waited additional 10 mins at the cash out. With no one ahead of me and the cashier behind the wall cleaning. 5 stars for cleaning and food quality but if your looking for a quick bite forget about it
Atmosphere: 5
Food: 5
Service: 2
I am a big Chipotle fan. It’s been my go to for years. This location might be the worst I’ve ever been to. Tonight sealed the deal for me. The couple of times we’ve here the flavors have been ok, and the steak is always so fatty. I can see past that.
Tonight we ordered online for the Chipotlane pick up. I was supposed to pick up our order at 6:40. There was never a notification they were behind. When I pull up the line is 12-13 cars deep and maybe moves one car every 8-10 minutes. After my toddler and I sat in this line for an hour, I get to the window. I sat there for four minutes before anyone came to ask me my name. One worker was making the food, one was just standing there. When they ask me my name, I tell them, she closes the window. Then comes back and tells me there are still 11 orders ahead of mine and I can go inside and wait (the inside was packed with people waiting) or I could go back to the end of the line. I left. I couldn’t just keep my toddler sitting like that for an hour or more, plus I’m pregnant so we were hungry. I contacted customer service because I wanted a refund. They tried giving me the run around about my order being processed already. When I let them know it was an hour with no food and they wanted me to wait longer- they said they’d refund me my order.
I have never seen such service, or should I say lack there of. Like others have said- multiple employees will just be standing around with these long lines. This location has for sure changed my love for chipotle.
The portions are too small for the high prices you pay to receive this time of treatment.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Kid's Quesadilla, Mega Burrito Bowl
Slowest service I’ve ever seen from any eating establishment.
Atmosphere: 3
Food: 2
Service: 1
Wonderful staff. Excellent food. Despite dealing with disruptive customers, handled it beautifully and professionally.
Atmosphere: 5
Food: 5
Service: 5
Food is excellent but definitely understaffed
Atmosphere: 4
Food: 4
Service: 3
i barely got any chicken in my bowl. paid $13 for less than a scoop of chicken
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Mega Burrito Bowl
Love love love chipotle in Watertown! So friendly and good sized portions! Thanks!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side of Guacamole, Side of Queso Blanco
I'd be willing to bet that prisoners in line for slop are treated better than we were today. Chipotle always employs at least one person who shouldn't be around other humans or food, for that matter. It's unfortunate because it makes the whole establishment look bad even though there's good employees as well.
Today, the person making our bowls tried to do both simultaneously and rushed at that. When we tried to explain that he skipped over what we wanted, he became angry and insulting. When his coworker attempted to correct him, he argued with her disrespectfully and blamed us.
A customer in line behind us was treated so poorly by this employee that he left without getting anything.
It's disappointing because I loved Chipotle when they first opened, but the last few times I went there, I ended up leaving because the employees were extremely off putting, not sure how else to describe it, but I'm sure I'm not the only one who has turned and walked right back out the door.
I also feel bad for the good employees that work there because I can't imagine having to work alongside these people, can't be easy.
How does Chipotle consistently get these rude people? I've never had this problem at Chick Filet ( closed on Sunday, only reason we went to Chipotle). Chick Filet consistently has kind, competent employees. Chipotle, if you're reading this, try following their hiring process. Or, consider having your decent employees do the hiring.
The food is good and the assembly line could work well but I won't be giving any more chances. Food is too expensive to be treated so poorly that you're too upset to eat, which I was.
Atmosphere: 3
Food: 4
Service: 1
The food, staff, and everything else were fine, but the prices were crazy. I hadn't been to Chipotle Mexican Grill in a couple of years, so I figured I would take my wife and kid to it to get some thick burritos. The person said it was $40 when I got to the register. I was like, dang, this is just three burritos, but the register person said that the one serving of guac and queso was extra, and that it was my fault for not looking more at the menu. Granted, I should have read the menu a bit more, but still, $40 is a lot. As I said, the food was fine, but not for the price.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I go to this Chipotle at least once a week for my lunch. My meal is always spot on and the staff are so kind and amazing! Special shoutout to Ari who is typically there when I stop by. She is such a queen, always so kind and wonderful.
Atmosphere: 5
Food: 5
Service: 5
I was the first order of the day and things were a little slower than usual but food was great .
Atmosphere: 5
Food: 5
Service: 4
A price to pay for a nutritious start to your day
Atmosphere: 5
Food: 5
Service: 5
I recently wanted to try their brisket that has been advertised on tv. I ordered the 3 soft tacos with brisket,the meat is way over seasoned and full of fat and grizzle and charged 3 dollars for a little dabe of guacamole. what a waste of 20 bucks,won’t ever eat at theses places again!!
Atmosphere: 3
Food: 1
Service: 3
Horrible customer service and horrible portions!! They didn’t cover the entire bowl. Don’t come here! Go somewhere else!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: High Protein Bowl
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