Moe's Southwest Grill

1222 Arsenal St, Watertown
(315) 681-6046

Recent Reviews

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Kristina Weaver

Really yummy food! Their AC is out inside the building currently so we didn't eat in like we'd planned.

Atmosphere: 5

Food: 5

Service: 5

Rob Williams

Came here about a month ago for work and couldn’t get to try anything cause it was like a 45 minute due a baseball teams order being made.
Came back up here again for work from Philly said let me see if they say I have to wait again… well I’m a be all the way real if they made me wait I was gonna leave a disappointed review and didn’t even get to try the food. So I got to get a meal and I tell you it’s great so good I was tempted to ask the female that made my order out.
Only thing I can say is the location is on the cut but plenty of parking so it’s cool. If I’m working back up this way again I be sure to go grab a Stack” she sure probably put like 5lbs on my skinny self 🫡

Atmosphere: 4

Food: 5

Service: 5

Tammy Kukula

I usually don’t post bad reviews, but this was myFirst visit to a Moes. First of all stood there for 15 minutes while five people were cleaning up. No one was in the store. I was the only one in line. The lady that waited on me was very very rude. I even told her it was my first visit and to bear with me She was not nice or helpful at all. And to top it off got home (30minutes away) and half my order was missing. I Called the store and spoke to The manager and she apologized, stated she would refund my money. She said it probably It around three days. A week later and still see no credit..
I would not recommend this location and I will not return. Worst customer service.

Atmosphere: 1

Food: 2

Service: 1

Matthew Ferland

Food was good and quick even for a “Moe Monday”
Here is the kicker. Both womans and mens bathrooms were gross and grey water backup in the sink. I have had cleaner bathrooms at JRTC “if you know you know”

Atmosphere: 3

Food: 4

Service: 3

Bryan Allen

Every seat and table has some sort of filth on it, but a online order in, and arrived on time only to have to wait 25 mins while they made my order. Terrible.

Atmosphere: 1

Food: 3

Service: 1

Colby Welch

Terrible workers at this location. Lazy, just hanging in the back watching others work. Will never be back.

Atmosphere: 1

Food: 1

Service: 1

Brian Dougherty

Tried to visit as a solo diner and was turned away as they were “closed” while they prepared a large order.

Atmosphere: 1

Food: 1

Service: 1

Jaimee Craft

Food was great and the staff lovely, downside was it was hotter than hell in the building. I felt so bad for the staff who have to work in such a hot place and then add on the hot cooktops. They should really get the AC fixed.

Atmosphere: 2

Food: 5

Service: 5

SCHOOL APPROPRIATE CONTENT (SchoolAppropriateContent)

Subpar location, pretty much every table was dirty and both our homewrecker bowls tasted like it was made with entirely salt, spent $40 on two bowls and barely could eat half of it.

Atmosphere: 2

Food: 1

Service: 4

Poppy \u0026 Fern Hair Studio

Love the fajita meal kit

Food: 5

Service: 5

James Roshia

Good quality and quantity of food. Five stars!

Atmosphere: 5

Food: 5

Service: 5

Peter Harris

So it's been about 3 years since I've been back here. It's definitely turned around, or I just had killer service. The last time I was here, the pico was rotten. Angel was the only one on but was awesome. He handled the line of people like a pro and wad as nice and professional as you could possibly be.

Atmosphere: 4

Food: 5

Service: 5

BDevlin Vintage

Never heard a welcome to Moe's with less enthusiasm. Thrown together food, passive aggressive hostility. No name tag so I can't call her out by name but unbelievably rude.we just left so she has dark hair with pink streaks and is working April 24th 2025 at 1:30pm. Even threw our queso in the bag sideways. No pride in her work. Restaurant also looked messy.

Atmosphere: 4

Food: 3

Service: 1

Jennifer Stone

Tables was dirty and staff not very friendly but the cheese dip was really good

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: Queso and Chips

Wolfgang Creator

Honestly this moes is horrible now I have bubble guts, nothing but bad reviews. I see on here not a shocker In the manager with the bad foot absolute horrendous. Customer service didn’t even say welcome to Moe’s. Please please don’t go here.

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