Red Robin Gourmet Burgers and Brews
21220 Pioneer Plaza Dr, Watertown
(315) 523-7320
Recent Reviews
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Very consistent. Probably the fastest sit down restaurant in Watertown. Olivia was great!
Atmosphere: 5
Food: 5
Service: 5
Olivia is an absolutely amazing waitress. The whole family had a great time and she had us all cracking up.
Atmosphere: 5
Food: 5
Service: 5
Foods fine and as expected from a chain restaurant but the location needs some TLC. The self pay device was really dirty, greasy handprints on the bench.
Atmosphere: 1
Food: 3
Service: 3
Cook sucks. Waitress tried a little. Food was wrong when it was brought out and when it came back out the 2nd time. Probaly not going back.
Atmosphere: 1
Food: 1
Service: 2
Always a good go to when in Watertown!
Atmosphere: 5
Food: 5
Service: 5
The food was good but the service was absolutely horrible,if I could leave negative stars I would, our waitress Kaydence took our order for appetizers and drinks and then didn’t come back for our order for 45 minutes to a hour,then proceeded to walk by us multiple times and then finally stopped and asked if we were ready for our check when we haven’t even ordered our meals yet! As a person who has family members that are waitresses this is very disappointing!
Atmosphere: 1
Food: 5
Service: 1
What a fabulous experience. The GM Chris Hobbs makes sure his guests have an over the top experience. As a working GM he dives into aspects of his restaurant. The food was spectacular and tasty. The drinks are refreshing all with their own flavors. The staff are friendly and courteous. We had our service dog with us and they treated her royally. As a first time customer we look forward to future visits. Great job Chris and crew
Atmosphere: 5
Food: 5
Service: 5
👍👍👍
Atmosphere: 5
Food: 5
Service: 5
We came over from Canada for the day to do some shopping. Stopped here for late lunch, early dinner. This place is AMAZING. The staff was fantastic,the food was fantastic. A solid 12 outta 10.
Definitely will be back.
Atmosphere: 5
Food: 5
Service: 5
Olivia was great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Jean is a fantastic, friendly server! Our meals are consistently great. Best place to get a burger or plant based burger in a lettuce wrap! Great for low carbers!
Atmosphere: 5
Food: 5
Service: 5
The waiter i had was outstanding, took great care of our table without being intrusive or bothersome.
Atmosphere: 3
Food: 4
Service: 4
Food was excellent. Not an empty seat you be had on Veteran's Day. 5 minute wait. Distributed food to Veterans and active duty with pride.
Atmosphere: 5
Food: 5
Service: 5
Such a great experience! This was our first time ever eating here after months of driving by:) the service was top notch, friendly, attentive, smiling ,.... food was absolutely delicious 😋 the fact they have bottomless sides was amazing to us especially since we have kids who loooove their veggies and fruits . This way they were able to get more broccoli 🥦. What really got me was how kids friendly this place is...kids plates, kids sink in the bathroom, balloons by the entrance .... we will definitely be back
Atmosphere: 5
Food: 5
Service: 5
My wrap was mostly lettuce, hardly any chicken. So basically a vegetable wrap paying for chicken wrap. Campfire sauce thick and pasty with no flavoring, pretty much straight up mayo. Sweet tea was NOT SWEET and not much of a tea taste to it at all and the server said it's the best around here. OK, YEAH RIGHT. It was the worse wrap, sweet tea and campfire sauce over ever had. Look like at least this Red Robin's is going down hill BIG TIME. Service not all that great from our server. Had to ask another server for different sauce because ours was slow and didn't come to the table much. Called for him once and he kept walking towards the kitchen where he spent most of his time. Had a good amount of left overs and when we asked for a togo box he brought out the smallest box he could to bring out. When we asked for a bigger box he replied you want something bigger? WELL YEAH IT'S NOT GOING TO FIT INTO THAT DINKY BOX. I do not recommend this location for quality food. They can not afford the tea nor sugar for SWEET TEA, I GOT LIGHT BROWN WATER PRETTY MUCH. When I asked for a different cup of sweet tea I got the same weak tea with not being hardly a taste of sugar. I had to take what I paid for home to put a tea bag in and sugar to give it taste of SWEET TEA, NOT BROWN WATER. They also couldn't afford the BBQ sauce in the mayo to give it taste and make non pasty tasting. If they were out of chicken for the wrap they should of said so, so I wasn't paying for chicken to get a lettuce wrap. This is not what I usually order from there but I thought I'd change it up. Boy did they change it up with brown water for tea, lettuce for chicken and paste for sauce.
Atmosphere: 3
Food: 2
Service: 2
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