They are so slow……. Takes forever to order and get through the drive through.
Atmosphere: 2
Food: 2
Service: 1
JOHN WALKER
Avoid the drive thru. No tap pay. customer service is mid. 10 minutes waiting in drive thru line I should have pulled away but was stuck in between curb then got up to order waited a couple mins there. then another 5 minutes at the window. I ordered a drink and loaded tots. she just forgot to give me a fork too. Man they are pretty awful here. I counted at least 4 people working. 2 cars in the car hop and 2 cars behind me. I worked fast food for tim hortons in cuse. my manager would throw food across the building if cars weren't out in under 45 seconds to a minute. what happened to fast food. watertown is so slow when I visit everywhere up here!
Atmosphere: 1
Food: 3
Service: 1
CAT LEE
Nobody in this place had a clue how to do their jobs. Long wait time for food
Atmosphere: 1
Food: 2
Service: 1
Robin Ann
Great food, waited a long time for the food. And order lacked all that was ordered. They made it right, waited longer. Staff was nice, just slow service.
Food: 4
Service: 2
Scotty75
Do not order out from here ,they are the worst place for picking up for delivery, very very slow, no idea what they are doing
Atmosphere: 1
Food: 1
Service: 1
Matt McLear
Staff was amazing food was great building was pretty rough and men's room was out of order
Atmosphere: 3
Food: 4
Service: 5
Jordan Hall
15 minutes sitting at the window before she came to even greet us not at the speaker at the actual window after she told us to pull up.
Service: 1
Justin Talbert
Slowest “fast food” place in town.
Noel Gamble
Best shakes ever!!!
Atmosphere: 4
Food: 5
Service: 4
Lisa Moldovan
Took way too long to be helped through the drive through. The food was good though.
They need make it more obvious that the stalls close at 10:30. I waited in a stall for nearly an hour in plain view of the window until I got fed up and got in line and was informed that the stalls close early. I mentioned to the person at the window (not in a bitchy tone, I'm not a mean person) that there was another car waiting in a stall and that they should let them know to pull around, but by the way they didn't acknowledge me I'm sure that poor person is still waiting there because the employees are too lazy to walk out and tell them to come to the window.
Atmosphere: 5
Food: 5
Service: 1
Eddie Maldonado
How’s this place still open waiting 29 years for a hamburg and a melted ice cream, just go to mcdumps
Atmosphere: 1
Food: 2
Service: 1
Cherie Mercer
Tried twice to eat in Watertown NY establishment but can’t get waited on. We won’t be back. Waited in the lobby the first time and finally left , the second was through drive thru and never got waited on so we went to ARBYS and had great customer service!! So sad to see this happen to Sonic.
Pennyanne Strickland
I have never had an issue with the staff. However each time I’ve gone they are out of something I ordered. I understand those things do happen, it just sucks. This last time I ordered the burger I ordered tasted very odd. I am not sure what was wrong with the burger but I was incredibly sick the rest of the evening.
Atmosphere: 5
Food: 2
Service: 4
Ivie Obi
I don’t know what’s going on with Sonic lately, but it’s turning more into a dating lounge for the workers than a fast-food restaurant. I pulled up expecting quick service and got nothing but frustration. The line was ridiculously long, and no one seemed in a hurry to help. Carhops were casually chatting, laughing, and taking their sweet time — like it was a social hour instead of a workplace.
The nonchalant attitude from the servers was just the icing on the cake. No greetings, no urgency, no sense of customer care. It honestly felt like we were bothering them by even being there. People were waiting 20-30 minutes for simple orders, and cars were pulling off out of frustration. At one point, it looked like more flirting was happening than food being served.
If you’re in the mood to spend your evening watching teenage romance and long lines instead of grabbing a quick bite, this is the place for you. Otherwise, do yourself a favor and go elsewhere. Fast food shouldn’t come with this much delay and disappointment.
They are so slow……. Takes forever to order and get through the drive through.
Atmosphere: 2
Food: 2
Service: 1
Avoid the drive thru. No tap pay. customer service is mid. 10 minutes waiting in drive thru line I should have pulled away but was stuck in between curb then got up to order waited a couple mins there. then another 5 minutes at the window. I ordered a drink and loaded tots. she just forgot to give me a fork too. Man they are pretty awful here. I counted at least 4 people working. 2 cars in the car hop and 2 cars behind me. I worked fast food for tim hortons in cuse. my manager would throw food across the building if cars weren't out in under 45 seconds to a minute. what happened to fast food. watertown is so slow when I visit everywhere up here!
Atmosphere: 1
Food: 3
Service: 1
Nobody in this place had a clue how to do their jobs. Long wait time for food
Atmosphere: 1
Food: 2
Service: 1
Great food, waited a long time for the food. And order lacked all that was ordered. They made it right, waited longer. Staff was nice, just slow service.
Food: 4
Service: 2
Do not order out from here ,they are the worst place for picking up for delivery, very very slow, no idea what they are doing
Atmosphere: 1
Food: 1
Service: 1
Staff was amazing food was great building was pretty rough and men's room was out of order
Atmosphere: 3
Food: 4
Service: 5
15 minutes sitting at the window before she came to even greet us not at the speaker at the actual window after she told us to pull up.
Service: 1
Slowest “fast food” place in town.
Best shakes ever!!!
Atmosphere: 4
Food: 5
Service: 4
Took way too long to be helped through the drive through. The food was good though.
Food: 5
Service: 3
Restaurantji Recommends
They need make it more obvious that the stalls close at 10:30. I waited in a stall for nearly an hour in plain view of the window until I got fed up and got in line and was informed that the stalls close early. I mentioned to the person at the window (not in a bitchy tone, I'm not a mean person) that there was another car waiting in a stall and that they should let them know to pull around, but by the way they didn't acknowledge me I'm sure that poor person is still waiting there because the employees are too lazy to walk out and tell them to come to the window.
Atmosphere: 5
Food: 5
Service: 1
How’s this place still open waiting 29 years for a hamburg and a melted ice cream, just go to mcdumps
Atmosphere: 1
Food: 2
Service: 1
Tried twice to eat in Watertown NY establishment but can’t get waited on. We won’t be back. Waited in the lobby the first time and finally left , the second was through drive thru and never got waited on so we went to ARBYS and had great customer service!! So sad to see this happen to Sonic.
I have never had an issue with the staff. However each time I’ve gone they are out of something I ordered. I understand those things do happen, it just sucks. This last time I ordered the burger I ordered tasted very odd. I am not sure what was wrong with the burger but I was incredibly sick the rest of the evening.
Atmosphere: 5
Food: 2
Service: 4
I don’t know what’s going on with Sonic lately, but it’s turning more into a dating lounge for the workers than a fast-food restaurant. I pulled up expecting quick service and got nothing but frustration. The line was ridiculously long, and no one seemed in a hurry to help. Carhops were casually chatting, laughing, and taking their sweet time — like it was a social hour instead of a workplace.
The nonchalant attitude from the servers was just the icing on the cake. No greetings, no urgency, no sense of customer care. It honestly felt like we were bothering them by even being there. People were waiting 20-30 minutes for simple orders, and cars were pulling off out of frustration. At one point, it looked like more flirting was happening than food being served.
If you’re in the mood to spend your evening watching teenage romance and long lines instead of grabbing a quick bite, this is the place for you. Otherwise, do yourself a favor and go elsewhere. Fast food shouldn’t come with this much delay and disappointment.
Atmosphere: 1
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