Abbott's Frozen Custard

Abbotts custard stand tall when compared to other ice cream shops. Superior quality, superb taste, and a real treat. Prices here as the other shops are very high.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chocolate Almond

I have been here may times over the years. Abbotts custard is the bomb! Delicious, rich and smooth. Love it! The young staff they hire is polite and helpful and they make you feel like they are happy you are there. They hire great staff. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Pure nostalgia. It was wonderful to grab a frozen custard in a waffle cone. As good as I remember as a kid

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard

I take my kids here often because it’s 10 mins away from my house and I love chocolate almond ice cream .. however, I think I’ll start going to the Monroe Ave location because it seems like every-time my 2 sons and I go… the workers seem to be in an unpleasant mood. :/ we aren’t difficult customers.. I always order a kiddie chocolate almond ice cream , my son gets a regular strawberry icecream and my other son gets a banana milkshake.. ??‍♀️

**Edit to my reviews for Abbotts response**

I NEVER said I went today and yes I am speaking of the Webster location on Empire
Blvd. I’m glad you receive positive feedback from customers about your staff and I wish I were able to leave positive feedback about your staff from my encounters but I can’t. And Im only speaking about the workers that assisted us… The last time we went to this location was on 8/11/2024.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Strawberry, Chocolate Almond

Three milkshakes that don’t even look like a milkshake.More like milk with flavor.
Not going back….

Atmosphere: 4

Food: 1

Service: 4

Best custard around

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard

Always pleasant

Atmosphere: 5

Food: 5

Service: 5

Abbotts is getting so expensive, but a rochester destination for frozen custard.

Parking: Lots of free parking but there is likely a long line.

Wheelchair accessibility: Can roll right up to window.

Atmosphere: 5

Food: 3

Service: 1

Recommended dishes: Vanilla Custard with Rainbow Sprinkles, Hot Fudge, Strawberry, Chocolate Almond, Custard

It was so good you can’t go wrong on a hot summer day with ice cream so many choices to pick from spent about seven dollars a person but you could get some cheaper than that depending on what you want

Kid-friendliness: Kids options

Wheelchair accessibility: Plenty of parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vanilla Custard with Rainbow Sprinkles, Chocolate Almond, Custard

Abbotts is amazing!! Everything is great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Almond

Fast, friendly, and delicious. And there are a lot of flavors to choose from!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Black Raspberry, Custard

Large portion good quality. Good bye for the

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Chocolate Almond

Great place fantastic staff, friendly

The best custard around!

Purchased an ice cream cake for a birthday. Instructions on the box said let thaw for 15-30 minutes which we did. It was impossible to cut through it. The cookie layer was rock hard even after an hour. I wonder how old the cake. Very dissatisfied