Abbott's Frozen Custard

The best ice cream ever

You scream i scream we all scream for frozen custard! Love this place , staff moves lines along super efficiently. Great classic custard stand and yes there's icecream too

best custard in the world!!! yum yum yum

Their peanut butter sauce is terrible

Nothing like a good Custard cone!!

Best soft serve around! Grew up in Rochester and now back visiting with my kids. Abbott’s is as amazing as I remember. If you are in town and have kids you should definitely give this classic frozen treat stand a try.

Abbotts custard stand tall when compared to other ice cream shops. Superior quality, superb taste, and a real treat. Prices here as the other shops are very high.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chocolate Almond

I have been here may times over the years. Abbotts custard is the bomb! Delicious, rich and smooth. Love it! The young staff they hire is polite and helpful and they make you feel like they are happy you are there. They hire great staff. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Pure nostalgia. It was wonderful to grab a frozen custard in a waffle cone. As good as I remember as a kid

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard

I take my kids here often because it’s 10 mins away from my house and I love chocolate almond ice cream .. however, I think I’ll start going to the Monroe Ave location because it seems like every-time my 2 sons and I go… the workers seem to be in an unpleasant mood. :/ we aren’t difficult customers.. I always order a kiddie chocolate almond ice cream , my son gets a regular strawberry icecream and my other son gets a banana milkshake.. ??‍♀️

**Edit to my reviews for Abbotts response**

I NEVER said I went today and yes I am speaking of the Webster location on Empire
Blvd. I’m glad you receive positive feedback from customers about your staff and I wish I were able to leave positive feedback about your staff from my encounters but I can’t. And Im only speaking about the workers that assisted us… The last time we went to this location was on 8/11/2024.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Strawberry, Chocolate Almond

Three milkshakes that don’t even look like a milkshake.More like milk with flavor.
Not going back….

Atmosphere: 4

Food: 1

Service: 4

Best custard around

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard

Always pleasant

Atmosphere: 5

Food: 5

Service: 5

Abbotts is getting so expensive, but a rochester destination for frozen custard.

Parking: Lots of free parking but there is likely a long line.

Wheelchair accessibility: Can roll right up to window.

Atmosphere: 5

Food: 3

Service: 1

Recommended dishes: Vanilla Custard with Rainbow Sprinkles, Hot Fudge, Strawberry, Chocolate Almond, Custard

It was so good you can’t go wrong on a hot summer day with ice cream so many choices to pick from spent about seven dollars a person but you could get some cheaper than that depending on what you want

Kid-friendliness: Kids options

Wheelchair accessibility: Plenty of parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vanilla Custard with Rainbow Sprinkles, Chocolate Almond, Custard