The manager, Makayla, was shockingly rude, and the disrespect I experienced was completely overwhelming. I have never encountered someone in customer service who made me feel so dismissed and uncomfortable. This Dunkin’ has gone downhill fast since the previous crew left, and it’s heartbreaking to see how badly things are being handled now. Upper management urgently needs to step in and address how poorly this store is being run.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Michelle
I’ve always enjoyed visiting this Dunkin’ because the staff used to be cheerful, friendly, and outgoing. Recently, however, the atmosphere has changed noticeably. The employees seem discouraged, the service less professional, and it’s rare to see a manager present. Letting Kelly go was a mistake—she was one of your strongest team members.
Atmosphere: 1
Food: 1
Service: 1
JD W.
I visited Dunkin today and was shocked to hear Kelly was fired. She was the best most genuine employee I've seen in my two years coming here. My husband and I always appreciated her. No idea why this store would let one of their best employees go.
Atmosphere: 1
Food: 1
Service: 1
liz thom
some mornings i’m planning down to the last minute. this dunkin has ALWAYS had my order ready on time, order is always accurate unless i order wrong on the app. i go to this dunkin at least 3 times a week because of how good they are.
Atmosphere: 5
Food: 5
Service: 5
Nancy Smith
Often get order incorrect but most workers are nice and food is usually good when order is correct.
Atmosphere: 3
Food: 4
Service: 2
Brystol Cook
This is the worst Dunkin ' in Webster. Their coffee is always not fresh and more importantly, more than 3/4 of their staff has a terrible attitude. There's a blonde girl working the drive-thru. The past three times have been there and she is the absolute snarkiest person I've ever met
Atmosphere: 1
Food: 1
Service: 1
Gary Rivoli
Walked in about 7am in need of a cup of coffee and I was treated to the manager yelling at the high school kids working about forgetting a doughnut. All this in front of costumers. Then the truck driver filling the gas station needed her car moved because she parked on top of the fills. Yeah we all got to hear how she didn't need to move. A little advice, if you hate your job so much get a new one
Atmosphere: 1
Food: 3
Service: 4
Bulldog mom
It's Dunkin. I did the drive thru. Seamless experience.
Atmosphere: 5
Food: 5
Service: 5
Sleepy
Perfect special order
Atmosphere: 5
Food: 5
Service: 5
Lauren
Very unprofessional. Claiming they don't have my order. Asking if I was at the right place when I checked 3 times before pulling into the drive-thru. Then laughing in my face as I was about to drive off.
Why is this always what I get? I haven't even taken a sip yet. I paid for a medium but never ever ever get a full cup of coffee and now I get this much foam AND not a full cup? I took a sip after this photo and it tastes like garbage and doesn't taste like there's any caramel in it. How does this happen every single time? Please fill up the cups we're paying for a full cup & if its the last of the coffee and you can physically see that there's this much foam in it....dump it out and give the customer actual coffee???? Last time I had to ask them to dump out the foam and fill it up and it was the end of the world to the worker.... give a good cup of coffee the first time? 1 star because this is a continous issue.
Atmosphere: 2
Food: 2
Service: 1
Leon Smith
This one is in a gas station, so atmosphere gets one three. But food and coffee are still great 👍
Atmosphere: 3
Food: 5
Service: 5
Danny Torres
I go here everyday and Olivia gives me 5⭐️ treatment and amazing customer service. The staff is great over all but Olivia is amazing!! Thank you and keep up the good attitude and service.
Atmosphere: 5
Food: 5
Service: 5
Bob Colombo
Went there for gas and pit stop. All was clean and fast
Atmosphere: 5
Service: 5
Deborah Jackson
They are the best I'm there everyday Happy New Year to my favorite
The manager, Makayla, was shockingly rude, and the disrespect I experienced was completely overwhelming. I have never encountered someone in customer service who made me feel so dismissed and uncomfortable. This Dunkin’ has gone downhill fast since the previous crew left, and it’s heartbreaking to see how badly things are being handled now. Upper management urgently needs to step in and address how poorly this store is being run.
Atmosphere: 1
Food: 1
Service: 1
I’ve always enjoyed visiting this Dunkin’ because the staff used to be cheerful, friendly, and outgoing. Recently, however, the atmosphere has changed noticeably. The employees seem discouraged, the service less professional, and it’s rare to see a manager present. Letting Kelly go was a mistake—she was one of your strongest team members.
Atmosphere: 1
Food: 1
Service: 1
I visited Dunkin today and was shocked to hear Kelly was fired. She was the best most genuine employee I've seen in my two years coming here. My husband and I always appreciated her. No idea why this store would let one of their best employees go.
Atmosphere: 1
Food: 1
Service: 1
some mornings i’m planning down to the last minute. this dunkin has ALWAYS had my order ready on time, order is always accurate unless i order wrong on the app. i go to this dunkin at least 3 times a week because of how good they are.
Atmosphere: 5
Food: 5
Service: 5
Often get order incorrect but most workers are nice and food is usually good when order is correct.
Atmosphere: 3
Food: 4
Service: 2
This is the worst Dunkin ' in Webster. Their coffee is always not fresh and more importantly, more than 3/4 of their staff has a terrible attitude. There's a blonde girl working the drive-thru. The past three times have been there and she is the absolute snarkiest person I've ever met
Atmosphere: 1
Food: 1
Service: 1
Walked in about 7am in need of a cup of coffee and I was treated to the manager yelling at the high school kids working about forgetting a doughnut. All this in front of costumers. Then the truck driver filling the gas station needed her car moved because she parked on top of the fills. Yeah we all got to hear how she didn't need to move. A little advice, if you hate your job so much get a new one
Atmosphere: 1
Food: 3
Service: 4
It's Dunkin. I did the drive thru. Seamless experience.
Atmosphere: 5
Food: 5
Service: 5
Perfect special order
Atmosphere: 5
Food: 5
Service: 5
Very unprofessional. Claiming they don't have my order. Asking if I was at the right place when I checked 3 times before pulling into the drive-thru. Then laughing in my face as I was about to drive off.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Why is this always what I get? I haven't even taken a sip yet. I paid for a medium but never ever ever get a full cup of coffee and now I get this much foam AND not a full cup? I took a sip after this photo and it tastes like garbage and doesn't taste like there's any caramel in it. How does this happen every single time? Please fill up the cups we're paying for a full cup & if its the last of the coffee and you can physically see that there's this much foam in it....dump it out and give the customer actual coffee???? Last time I had to ask them to dump out the foam and fill it up and it was the end of the world to the worker.... give a good cup of coffee the first time? 1 star because this is a continous issue.
Atmosphere: 2
Food: 2
Service: 1
This one is in a gas station, so atmosphere gets one three. But food and coffee are still great 👍
Atmosphere: 3
Food: 5
Service: 5
I go here everyday and Olivia gives me 5⭐️ treatment and amazing customer service. The staff is great over all but Olivia is amazing!! Thank you and keep up the good attitude and service.
Atmosphere: 5
Food: 5
Service: 5
Went there for gas and pit stop.
All was clean and fast
Atmosphere: 5
Service: 5
They are the best I'm there everyday Happy New Year to my favorite
Atmosphere: 5
Food: 5
Service: 5
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