Five Guys
927 Holt Rd Suite 200, Webster
(585) 872-1746
Recent Reviews
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Classic Five Guys - Just say "Cheeseburger all the way" add fresh Jalepenos. 😉 And a little Cajun fry to go with the peanut butter banana shake with whip cream on top. If you had the burgers too much the grilled cheese add can and tomato with mayo lettuce and pepper is da boom. Grilled veggies if you really want to live.
Or the alll beef hot dog that's bigger than your belly when you add a Chicago dawg salad on top.
Peanuts while you wait? 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bag of Fries, Grilled Cheese, Large Fries, Cheeseburger, Cheese Veggie Sandwich, Little Bacon Cheeseburger, Little Fries, Hot Dog
I ordered online then proceeded to Pick-up Counter as instructed. I stood there waiting for someone to greet me. At least three long-faced almost pouting staff looked at me with no hello, no may I help you. Finally, i said loudly, pick up for Ann. One person kinda reacted. Finally, a man said "I am making your shake", a couple moments later a sad woman said "we are waiting for your fries." Shake comes from a smileless somber man. Wait longer for fries. I ask where is the burger, the burger guy says without even glancing up, "it is already made." So the burger has been waiting at the pick up counter all this time. Finally, the sad woman adds fries to someone elses bag then mine. She delivers the bag with zero reaction, "Here is your food." What a sad group of miserable employees who do not make you want to visit nor enjoy the food. I worry they snuck poison in the bag. A woman in a black shirt was there the whole time and never said a word. I assume that she was management clearly establishing a very poor level of how to engage customers. Sorry, not going back for $30 mushy cold burger. Sad what this generation displays as how disengaged they are. I even gave pick up a 15% tip for ZERO service. They should remove that option from the payment page until Five Guys teaches what service is supposed to be.
Atmosphere: 1
Food: 3
Service: 1
Top notch team at this 5 guys. You can't beat this smooth running machine.
Atmosphere: 5
Food: 5
Service: 5
Always the best ?
The juiciest and most flavorful burger around with generous cheese and bacon, and to top it off, the bun does its job without trying to steal the show.
Everyone knows that 5 Guys have the best fresh cut fries and as always, they fill the bag!
Why aren't you at 5 Guys tonight?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bag of Fries, Cheeseburger
nice staff :)
Atmosphere: 5
Food: 5
Service: 5
They're always so fast and nice. Love it here. Will be returning.
Atmosphere: 5
Food: 5
Service: 5
Being in food service myself, I was blown away at how nice this crew was. First time being at a five guys. The DM happened to be there and was so professional. Gino was so patient and explained to me their menu and was very transparent about the food and ordering. Suggestions were absolutely on point for a one person order. Got my order and it was everything I expected it to be. Probably the best burger I've ate in a long time and the Cajun fries were the perfect amount of spicy. Will absolutely visit this store again!
Atmosphere: 5
Food: 5
Service: 5
Solid burgers and fries, but not that cheap. Not to clean, freezing inside, overall ok. My wife and I got little burgers and fries and small drinks 37 bucks. That's crazy.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Bacon Cheeseburger
Probably my favorite place to get a burger in the whole us of a
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I'm usually a fan of Five Guys, but my recent experience left a lot to be desired. Upon arriving to pick up my order, I encountered an employee named Kim who was not only dismissive but also extremely rude in her demeanor. Her behavior felt inappropriately biased, which was particularly upsetting and uncalled for. It's hard to write negative reviews, especially when they involve a place I typically enjoy. However, I feel compelled to speak out because no one should have to endure such treatment. I hope by sharing my experience, it might prevent future customers from having a similar encounter. Disappointed and hoping for better from Five Guys.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cheeseburger
4/22/24: It was clean. Not busy in the afternoon. The workers were nice. The food was tasty. They put everything in a paper bag, so I fill the bag with peanuts to feed the squirrels in my yard for days. It's $4 worth of free squirrel treats!
Love this location. People are great and food is delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Burgers done perfectly
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Five Guys Style, Cheeseburger
Fantastic experience. The only reason this is 4/5 stars is because of price. The whole family loved every bit of what we ordered, I just couldn't eat here regularly due to the cost.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
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