If I could give negative stars I would. This was an absolute crap show. Waited around an hour to be able to eat my food, and wanted something after the fact and was told by front guy I could have it. The next thing, after I paid, it's a 20 minute wait. "The people in the drive thru" it's a Thursday night past 8pm. There isn't that much people out there. I have never had such an experience at a FAST FOOD restaurant. And the way I was spoken to while I expressed my frustration was basically a "well, whomp whomp". Completely disgusted with everything that went on tonight.
Atmosphere: 1
Food: 1
Service: 1
Pamela Bradford
Customer service was great , chicken fresh and hot. Coleslaw wasn't as fresh. Usually good, though
Atmosphere: 5
Food: 4
Service: 5
Michael H Conole Sr
I Spent $71.00 at the Webster, NY location for the worst food I've ever gotten at KFC. The chicken was dry as cardboard and the coating was a dark brown. There was no gravy on the potatoes and they didn't fill the dish enough. The Chocolate Cake looked liked some of the bottom got stuck to the pan it was baked in. And the Cherry Poppers were mushy. I'll never go here for KFC again. Also I think that the price for this lousy dinner was rediculous. For that much money, I sould of bought a weeks worth of groceries.
Atmosphere: 1
Food: 1
Service: 3
Susan Carpino
I went to the drive thru, I get to the window pay for my order and then I was told that the biscuits would take another 5 minutes please pull up and we will bring your order out shortly after 20 minutes I back up to the window and I told them that I was waiting for my order and the person at the window didn't know what I was talking about so I show my receipt and he walks away after 10 minutes he comes back with my order hands it to me and closes the window without saying anything, terrible terrible business and it happens alot I will NEVER go there again!!!!!!!!!
Food: 4
Service: 1
James Damon
This place could be so much better however the owner must not care, it's consistently way understaffed and slow. Also they run out of chicken regularly how does a place named for chicken never have enough chicken prepped for lunch and dinner rush?
Never any chicken during dinner from a place about chicken lol
Elizabeth Goad
Can’t believe how delicious the Spicy chicken sandwich is!! Never really eat at KFC, but this sandwich is so good.
Food: 5
Service: 5
carrie R
Bought a chicken finger meal. Chicken was not even cooked all the way an wasn't crispy at all. Very soggy. Went in to have it exchange an was refused. Management cursed me out when I said food was raw. My other half called up there to ask for cooperate amd got cursed out again am threatened by management.
Atmosphere: 1
Food: 1
Service: 1
Walt Dodson
If your sign says you're open at 10:30, I shouldn't have to sit in the drive thru with someone behind me until 10:40! I do a lot of business there but honor the dang time or I won't!
Customers should control their kids instead of letting them run around
Atmosphere: 2
Food: 4
Service: 5
Mary Catherine Zona
We went to the KFC drive through in Webster, NY on Saturday night and ordered the crispy chicken. We were told that there was a 16 minute wait.(What? On a Saturday night? Why were they not prepared? fast food?) Since we really wanted KFC, we said Ok. However the wait was almost 40 minutes. When we finally got our food, the deliverer did apologize but when I said that it really was unacceptable, he replied "bye" and left. No explanation as to why it took over twice as long as we were told it would be and what we agreed to . No "Here's a coupon for a free whatever". No "We gave you a free dessert". Just bad customer service.
Atmosphere: 1
Food: 4
Service: 1
Sonnig
Chicken and french fries were dark brown, tough and rather dry. It was prior to the dinner hour and they had, little doubt, been sitting around for awhile. Clearly they had been reheated through refrying. Not okay.
Food: 3
Sandie Purdy
Don't know where they're getting their chicken from, but it was very bony with little meat on each piece. YUCK!
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Mac & Cheese
Kavita Singletary
I am a valuable customer here I have spent a lot of money and time at this location, Webster, New York. The service of the employees are poor. I spent a good bit of money this morning with my children and I complained about the mac & cheese and just ask for something different I was told no, I could not get anything else and most restaurants. If you don’t want something they will take it back and give you something else or was it like I asked for my money back but the manager here is very rude and nasty. I will never come back to this location .
If I could give negative stars I would. This was an absolute crap show. Waited around an hour to be able to eat my food, and wanted something after the fact and was told by front guy I could have it. The next thing, after I paid, it's a 20 minute wait. "The people in the drive thru" it's a Thursday night past 8pm. There isn't that much people out there. I have never had such an experience at a FAST FOOD restaurant. And the way I was spoken to while I expressed my frustration was basically a "well, whomp whomp". Completely disgusted with everything that went on tonight.
Atmosphere: 1
Food: 1
Service: 1
Customer service was great , chicken fresh and hot. Coleslaw wasn't as fresh. Usually good, though
Atmosphere: 5
Food: 4
Service: 5
I Spent $71.00 at the Webster, NY location for the worst food I've ever gotten at KFC. The chicken was dry as cardboard and the coating was a dark brown. There was no gravy on the potatoes and they didn't fill the dish enough. The Chocolate Cake looked liked some of the bottom got stuck to the pan it was baked in. And the Cherry Poppers were mushy. I'll never go here for KFC again. Also I think that the price for this lousy dinner was rediculous. For that much money, I sould of bought a weeks worth of groceries.
Atmosphere: 1
Food: 1
Service: 3
I went to the drive thru, I get to the window pay for my order and then I was told that the biscuits would take another 5 minutes please pull up and we will bring your order out shortly after 20 minutes I back up to the window and I told them that I was waiting for my order and the person at the window didn't know what I was talking about so I show my receipt and he walks away after 10 minutes he comes back with my order hands it to me and closes the window without saying anything, terrible terrible business and it happens alot I will NEVER go there again!!!!!!!!!
Food: 4
Service: 1
This place could be so much better however the owner must not care, it's consistently way understaffed and slow. Also they run out of chicken regularly how does a place named for chicken never have enough chicken prepped for lunch and dinner rush?
Atmosphere: 4
Food: 4
Service: 1
Who doesn't like chicken on a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Colonel Sandwich Meal, Mashed Potatoes & Gravy, Tenders Flavor Meal, Gravy, Cole Slaw
Never any chicken during dinner from a place about chicken lol
Can’t believe how delicious the Spicy chicken sandwich is!! Never really eat at KFC, but this sandwich is so good.
Food: 5
Service: 5
Bought a chicken finger meal. Chicken was not even cooked all the way an wasn't crispy at all. Very soggy. Went in to have it exchange an was refused. Management cursed me out when I said food was raw. My other half called up there to ask for cooperate amd got cursed out again am threatened by management.
Atmosphere: 1
Food: 1
Service: 1
If your sign says you're open at 10:30, I shouldn't have to sit in the drive thru with someone behind me until 10:40! I do a lot of business there but honor the dang time or I won't!
Restaurantji Recommends
Customers should control their kids instead of letting them run around
Atmosphere: 2
Food: 4
Service: 5
We went to the KFC drive through in Webster, NY on Saturday night and ordered the crispy chicken. We were told that there was a 16 minute wait.(What? On a Saturday night? Why were they not prepared? fast food?) Since we really wanted KFC, we said Ok. However the wait was almost 40 minutes. When we finally got our food, the deliverer did apologize but when I said that it really was unacceptable, he replied "bye" and left. No explanation as to why it took over twice as long as we were told it would be and what we agreed to . No "Here's a coupon for a free whatever". No "We gave you a free dessert". Just bad customer service.
Atmosphere: 1
Food: 4
Service: 1
Chicken and french fries were dark brown, tough and rather dry. It was prior to the dinner hour and they had, little doubt, been sitting around for awhile. Clearly they had been reheated through refrying. Not okay.
Food: 3
Don't know where they're getting their chicken from, but it was very bony with little meat on each piece.
YUCK!
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Mac & Cheese
I am a valuable customer here I have spent a lot of money and time at this location, Webster, New York. The service of the employees are poor. I spent a good bit of money this morning with my children and I complained about the mac & cheese and just ask for something different I was told no, I could not get anything else and most restaurants. If you don’t want something they will take it back and give you something else or was it like I asked for my money back but the manager here is very rude and nasty. I will never come back to this location .
Food: 3
Service: 1
Recommended dishes: Macaroni and Cheese
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