This establishment isn’t too great. There is a bunch of young rude, inconsiderate, childish employees some are great most are pretty obnoxious and seek employment somewhere else or in some other field of work grow up
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Large Fries, Chicken Sandwich
Ragib Odzakovic
I have worked in the town of Webster for two years, and will come to this McDonalds once a month for lunch and whatnot. FOR THE LAST 2 YEARS OF VISITING THIS LOCATION, I ALWAYS HAVE MISSING ITEMS FROM MY ORDER! WHY AM I PAYING FOR FOOD THAT I AM NOT RECEIVING?? The only way to "get a refund" or "bring it to their attention" is to spend more time driving back to get my missing items, which I do not have the extra time to do so! There was one person in the drive-thru and one person at curbside pickup, there is no way items should be missed when the location is dead traffic wise!! Never coming back again. horrible horrible horrible
Atmosphere: 1
Food: 1
Service: 1
Jenna Roy
I placed a mobile order for curbside pickup for a McFlurry. Half of the cup was empty. I told the employee that brought it outside and he told me his manager said that’s “industry standard”. I showed him the half empty cup and he asked if I still wanted it. I asked for the manager. I showed her the half empty cup and she showed me the same thing. I’ve never had a HALF EMPTY cup of anything from anywhere. I used my 50% off coupon in the app to get 50% off the price. Not 50% of the food item I ordered. The manager just stared at me after I said that. If it’s “industry standard” to only fill half of the cup, then there should be a disclaimer somewhere that says your cup will only be filled halfway. No one orders food expecting to get half of it. The manager said her GM just told her this too. So why hasn’t the general manager put a statement out letting everyone know they only get half of what they ordered?
Manager is terrible, clearly has no customer service training. She instructed the teen assistant manager to NOT reprint my receipt to review the order and missing portion. Rude staff - took 20 minutes to remake the burger and provide the missing meal. To fix the burger (had mustard and no extra pickles) they gave an entire nugget box full of pickles that then leaked onto the new burger box and burger.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Large Fries, Big Mac, Chicken Mcnuggets, Hamburger Happy Meal, Double Cheeseburger
Kate Bridges
My burger was served to me like this. Messy and disgusting. My wife's burger was supposed to be with no onions, and there were onions on the burger. This is not the first time we've had disappointing service at this location. Usually we get cold fries, or the wrong soda. Overall a disappointing experience, as usual!
Atmosphere: 1
Food: 1
Service: 1
Frank Longo
When I order food via the drive-thru, the last two times the order was not complete; food and condiments were missing. When this oversight is corrected, all will be well. 😉
Atmosphere: 4
Food: 4
Service: 3
Frank Holbertom
GreAt service
Atmosphere: 5
Food: 5
Service: 5
Ben Miller
Always have long waits at this location. Tonight was no exception. They always mess up the toppings if you ask for any changes. I asked for no pickles extra onions tonight and both burgers had no toppings on them at all.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Double Cheeseburger
James White
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Fries, Big Mac, Chicken Mcnuggets
Ann Calabrese
I ordered a sausage with egg McMuffin and an egg McMuffin.. what I got was two sausage with egg McMuffin so I asked to correct the order ..when I got home I got one egg McMuffin and a sausage without an egg McMuffin… this is very unacceptable
I ordered through the app to make it faster, I waited 25 minutes in the drive-thru. Not so fast food.
Atmosphere: 2
Food: 5
Service: 1
Ned Chatt
We had to stop for fast food as we ran out of time. The burger was too salty and dry. Fries were not hot. It was a Sunday at 12:30 pm. The woman working there was top notch, she replaced the food for us and apologized. I'll give it 4 stars for that.
Atmosphere: 4
Food: 2
Service: 5
JFlight
Wasn’t even lunch rush, sat in the drive thru for over 25 minutes. Absolutely ridiculous
Atmosphere: 1
Food: 4
Service: 1
biz10
Decent food, I mean it's mcdonalds. Service was good tables were kind of dirty and the counter to get drinks and straws was a mess
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Tiotheberk
After a 30 minute wait in the drive-through(that’s not an exaggeration), we got two Mc flurry’s, a coffee and a medium fry. It was $20. The McFlurry came in half filled paper cup with just vanilla ice cream with a few M&Ms on top. Never blended, no whipped cream, no chocolate syrup… it was no different than $1.29 Sunday . The coffee was not drinkable and the fries were soggy, unsalted and possessed a long blonde hair. No one in my car has long nor blonde hair. Zero out of ten do not recommend.
This establishment isn’t too great. There is a bunch of young rude, inconsiderate, childish employees some are great most are pretty obnoxious and seek employment somewhere else or in some other field of work grow up
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Large Fries, Chicken Sandwich
I have worked in the town of Webster for two years, and will come to this McDonalds once a month for lunch and whatnot. FOR THE LAST 2 YEARS OF VISITING THIS LOCATION, I ALWAYS HAVE MISSING ITEMS FROM MY ORDER! WHY AM I PAYING FOR FOOD THAT I AM NOT RECEIVING?? The only way to "get a refund" or "bring it to their attention" is to spend more time driving back to get my missing items, which I do not have the extra time to do so! There was one person in the drive-thru and one person at curbside pickup, there is no way items should be missed when the location is dead traffic wise!! Never coming back again. horrible horrible horrible
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile order for curbside pickup for a McFlurry. Half of the cup was empty. I told the employee that brought it outside and he told me his manager said that’s “industry standard”. I showed him the half empty cup and he asked if I still wanted it. I asked for the manager. I showed her the half empty cup and she showed me the same thing. I’ve never had a HALF EMPTY cup of anything from anywhere. I used my 50% off coupon in the app to get 50% off the price. Not 50% of the food item I ordered. The manager just stared at me after I said that. If it’s “industry standard” to only fill half of the cup, then there should be a disclaimer somewhere that says your cup will only be filled halfway. No one orders food expecting to get half of it. The manager said her GM just told her this too. So why hasn’t the general manager put a statement out letting everyone know they only get half of what they ordered?
0/10 - Don’t Recommend
Cold fries
Wrong burger
Missing entire meal (nuggets w/fries)
Manager is terrible, clearly has no customer service training. She instructed the teen assistant manager to NOT reprint my receipt to review the order and missing portion. Rude staff - took 20 minutes to remake the burger and provide the missing meal. To fix the burger (had mustard and no extra pickles) they gave an entire nugget box full of pickles that then leaked onto the new burger box and burger.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Large Fries, Big Mac, Chicken Mcnuggets, Hamburger Happy Meal, Double Cheeseburger
My burger was served to me like this. Messy and disgusting. My wife's burger was supposed to be with no onions, and there were onions on the burger. This is not the first time we've had disappointing service at this location. Usually we get cold fries, or the wrong soda. Overall a disappointing experience, as usual!
Atmosphere: 1
Food: 1
Service: 1
When I order food via the drive-thru, the last two times the order was not complete; food and condiments were missing. When this oversight is corrected, all will be well. 😉
Atmosphere: 4
Food: 4
Service: 3
GreAt service
Atmosphere: 5
Food: 5
Service: 5
Always have long waits at this location. Tonight was no exception. They always mess up the toppings if you ask for any changes. I asked for no pickles extra onions tonight and both burgers had no toppings on them at all.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Double Cheeseburger
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Fries, Big Mac, Chicken Mcnuggets
I ordered a sausage with egg McMuffin and an egg McMuffin.. what I got was two sausage with egg McMuffin so I asked to correct the order ..when I got home I got one egg McMuffin and a sausage without an egg McMuffin… this is very unacceptable
Restaurantji Recommends
I ordered through the app to make it faster, I waited 25 minutes in the drive-thru. Not so fast food.
Atmosphere: 2
Food: 5
Service: 1
We had to stop for fast food as we ran out of time. The burger was too salty and dry. Fries were not hot. It was a Sunday at 12:30 pm. The woman working there was top notch, she replaced the food for us and apologized. I'll give it 4 stars for that.
Atmosphere: 4
Food: 2
Service: 5
Wasn’t even lunch rush, sat in the drive thru for over 25 minutes. Absolutely ridiculous
Atmosphere: 1
Food: 4
Service: 1
Decent food, I mean it's mcdonalds. Service was good tables were kind of dirty and the counter to get drinks and straws was a mess
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
After a 30 minute wait in the drive-through(that’s not an exaggeration), we got two Mc flurry’s, a coffee and a medium fry. It was $20. The McFlurry came in half filled paper cup with just vanilla ice cream with a few M&Ms on top. Never blended, no whipped cream, no chocolate syrup… it was no different than $1.29 Sunday . The coffee was not drinkable and the fries were soggy, unsalted and possessed a long blonde hair. No one in my car has long nor blonde hair. Zero out of ten do not recommend.
Atmosphere: 1
Food: 1
Service: 2
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