I've always wanted to go back but what's with the hours? Anybody working M-F is entirely unable to eat here without a day off
Nate Weston
It’s an amazing place, because it’s so cozy! The food is amazing! Keep up the great work!
Joanne Walessmith
Great place for breakfast. The best coffee in Monroe County.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Belgian Breakfast Waffle
Emelia Adams
Amazing food, great environment, and the best staff:) We love coming here even if it’s just for takeout, as the food is to die for with great portions. Interactions with staff always leaves a smile on my face as they are so friendly and you can truly tell they care for their customers. highly recommend!!!
Atmosphere: 5
Food: 5
Service: 5
Sarah Hijazi
Why do you close on weekends ? please open on weekends.
Lisa Baylor
Delicious food and very kind service! (Dos leches waffles and cheesecake French toast)
Atmosphere: 4
Food: 5
Service: 5
Christy LoDolce
Amazing food and amazing atmosphere! 10/10 would recommend for anyone looking for quality food with large portions and great service! Can't wait to go back. Every single order came out perfect, the Belgium waffles were fantastic, and the breakfast sandwiches were out of this world.
Atmosphere: 5
Food: 5
Service: 5
Trisha Margarone
One of our 1st stops when we came back to town was The Waffle House. Hands down they have the BEST acai bowl! We haven't tried the waffles; but they look.and smell amazing! You will not find a better owner or staff. They are friendly and hard-working. This is a gem of a place. You must check it out. You'll love it.
Atmosphere: 5
Food: 5
Service: 5
Bonnie Ferrari
The ice chi is the best and maple bacon is the best ?
I usually have no issues with The Waffle Factory, but after today's experience, I would not recommend it. I ordered a pick-up through DoorDash and arrived 30 minutes later, at the scheduled time. My order was nowhere to be found. Sometimes it’s very busy and it may take a little bit longer to get waffles out, and I understand that. Unfortunately, that wasn’t the case today. When I showed the two gentlemen working there what I ordered, they showed me their DoorDash screen, which had no orders on it. They told me they would make my order right away but that I needed to calm down first. I had not been irate or displaying any verbal distress, but the cook (who I believe is also the owner) insisted that I "need to calm down" before making my order. At this point, I was over the situation and decided to leave.
Clearly, this business needs customer service training and updated equipment. There should be no reason for my DoorDash order not to go through other than poor internet connection or subpar technology on their end. Additionally, I found out they are not open on weekends anymore, which adds to the inconvenience.
Based on other negative reviews I’ve read, I’m expecting the owner to respond with anger and a lack of professionalism, which would only confirm the issues I experienced. Also, before DoorDash is used as the scapegoat in this situation, I would like to mention that this is the first time I have ordered with DoorDash and had an order that was unfulfilled.
Sammy Delregno
This place is awesome. From the interior design down to the food, it gets better with every visit. Class act workers with high end breakfast and an overall cozy vibe. Worth a try for everyone ESPECIALLY coffee drinkers :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Caramel Waffle
Donna Deffenbaugh
Waffle Factory is always a fun treat. Nice people, unique options. Yum.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Elvis Waffley Waffle
Rebecca Clark
If you have never been to The Waffle Factory and you love waffles, you must go! I got the peach crisp waffle and it was amazing. The employee at the counter and the atmosphere are welcoming.
Atmosphere: 5
Food: 5
Service: 5
Savannah k
The cinny is a personal favorite! Can't wait to come back!
Fantastic. Delicious.
I've always wanted to go back but what's with the hours? Anybody working M-F is entirely unable to eat here without a day off
It’s an amazing place, because it’s so cozy! The food is amazing! Keep up the great work!
Great place for breakfast.
The best coffee in Monroe County.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Belgian Breakfast Waffle
Amazing food, great environment, and the best staff:) We love coming here even if it’s just for takeout, as the food is to die for with great portions. Interactions with staff always leaves a smile on my face as they are so friendly and you can truly tell they care for their customers. highly recommend!!!
Atmosphere: 5
Food: 5
Service: 5
Why do you close on weekends ? please open on weekends.
Delicious food and very kind service! (Dos leches waffles and cheesecake French toast)
Atmosphere: 4
Food: 5
Service: 5
Amazing food and amazing atmosphere! 10/10 would recommend for anyone looking for quality food with large portions and great service! Can't wait to go back. Every single order came out perfect, the Belgium waffles were fantastic, and the breakfast sandwiches were out of this world.
Atmosphere: 5
Food: 5
Service: 5
One of our 1st stops when we came back to town was The Waffle House. Hands down they have the BEST acai bowl! We haven't tried the waffles; but they look.and smell amazing! You will not find a better owner or staff. They are friendly and hard-working. This is a gem of a place. You must check it out. You'll love it.
Atmosphere: 5
Food: 5
Service: 5
The ice chi is the best and maple bacon is the best ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella
Restaurantji Recommends
I usually have no issues with The Waffle Factory, but after today's experience, I would not recommend it. I ordered a pick-up through DoorDash and arrived 30 minutes later, at the scheduled time. My order was nowhere to be found. Sometimes it’s very busy and it may take a little bit longer to get waffles out, and I understand that. Unfortunately, that wasn’t the case today. When I showed the two gentlemen working there what I ordered, they showed me their DoorDash screen, which had no orders on it. They told me they would make my order right away but that I needed to calm down first. I had not been irate or displaying any verbal distress, but the cook (who I believe is also the owner) insisted that I "need to calm down" before making my order. At this point, I was over the situation and decided to leave.
Clearly, this business needs customer service training and updated equipment. There should be no reason for my DoorDash order not to go through other than poor internet connection or subpar technology on their end. Additionally, I found out they are not open on weekends anymore, which adds to the inconvenience.
Based on other negative reviews I’ve read, I’m expecting the owner to respond with anger and a lack of professionalism, which would only confirm the issues I experienced. Also, before DoorDash is used as the scapegoat in this situation, I would like to mention that this is the first time I have ordered with DoorDash and had an order that was unfulfilled.
This place is awesome. From the interior design down to the food, it gets better with every visit. Class act workers with high end breakfast and an overall cozy vibe. Worth a try for everyone ESPECIALLY coffee drinkers :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Caramel Waffle
Waffle Factory is always a fun treat. Nice people, unique options. Yum.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Elvis Waffley Waffle
If you have never been to The Waffle Factory and you love waffles, you must go! I got the peach crisp waffle and it was amazing. The employee at the counter and the atmosphere are welcoming.
Atmosphere: 5
Food: 5
Service: 5
The cinny is a personal favorite! Can't wait to come back!
Atmosphere: 5
Food: 5
Service: 5
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