September 16, 2024: The $8.63 smoothie tasted good. I will go back to try more food items.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Beach Bum
Amanda Shearer
Waiting 30 minutes for 1 smoothie is really disappointing! Only 2 orders ahead of me. 2 people working at a snails pace. Will go to Body Fuel always from now on!
Atmosphere: 1
Food: 3
Service: 1
Destinee Ellison
I typically love going to Tropical Smoothie Cafe, and I have never had any problems going to the Henrietta or Irondequoit location. The customer service here was terrible, we did not get welcomed when entering the store. When we were to order, the blonde girl with a pony tail and septum piercing with freckles on her face walked away from the register rudely. Thankfully a young man came and took our order with the kindness we should’ve received in the first place. Her attitude was so off putting that the taste of my smoothie and meal was ruined. 1/10 experience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Smoothie and a Wrap
Maya Podzorov
Anna, Aaron, and VN created such a great experience for my first time at tropical smoothie. Will be returning!
Atmosphere: 5
Food: 5
Service: 5
Princess Akeyra
Always fast and polite. The oatmeal bowl, has me in a chokehold right now
Atmosphere: 5
Food: 5
Service: 5
Cherylanne Parsons
Great clean place, very friendly attitude.
Jovi Deso
Always fresh smoothies, Have 2 try some other varieties soon! The music ehh, kinda loud like other fast dining spots.
Atmosphere: 3
Food: 5
Service: 5
Bob F.
This is one star because they don't allow minus stars. Upon entering the shop no one was in sight. I said hello a couple of times. No response. Stepped slightly behind counter ,said hello again. A worker stuck his head out and said hello sarcastically. I asked if I could order something. He begrudgingly came up to the front. He was very gruff.After leaving, I realized the smoothie had small bits of something in it. At first, I thought it was just pieces of blueberry. The bits got much larger. Pulling over , I took pieces of plastic out of my mouth. I returned to the store, showed them the plastic. The replies were, " They don't even have any smoothie on them." and "There's nothing in our machines that would do that." I asked for a tray and poured the smoothie out. See picture below. Several pieces were left. No telling how many I swallowed. The response was then, "That must be our supplier's fault not ours." Meaning it was in their ingredients. They refunded my money and gave the owner my contact information. He never called.I went back to the shop a couple days later and was finally able to talk to him. He apologized and said he had talked to his employee about how to properly treat customers and changed their process to avoid future problems. This meant throwing plastic seal rings away instead of putting them in drinks.Given the circumstances and my time to follow up I thought he would offer some coupons, discounts etc. He said absolutely not. The most he could do was the refund, period.Won't be going back there. Wouldn't recommend the place unless you needed some scrap plastic to melt down to make leggo's.
I quite enjoyed the mixture of bananas, strawberries, and pineapples. They formed a perfect combination of flavor and texture. This was truly a flawless experience.
Skyler Klimow
This place is a MUST GO! I come here on my breaks from work a door down the plaza and the atmosphere and customer service is amazing as always. My favorite is pomegranate plunge. Always tastes amazing and I could come here every day. Some people say the prices are a bit high for “just a smoothie” but honestly the cleanliness, customer service and the smoothie all adds up.
Aiyanna Barber
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Marnie M
Long wait times used to be acceptable for the price, but quality has also been going way down at this location. Not only are there long waits, but people who order after you will be helped first if you order food with your smoothie. Not super clean, went in there the other day and found a long hair wrapped around my wrap ?
Cat Atomic
The staff is always so friendly! They get fast too.
if i could give it a zero i would
Atmosphere: 1
Food: 1
Service: 1
September 16, 2024: The $8.63 smoothie tasted good. I will go back to try more food items.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Beach Bum
Waiting 30 minutes for 1 smoothie is really disappointing! Only 2 orders ahead of me. 2 people working at a snails pace. Will go to Body Fuel always from now on!
Atmosphere: 1
Food: 3
Service: 1
I typically love going to Tropical Smoothie Cafe, and I have never had any problems going to the Henrietta or Irondequoit location. The customer service here was terrible, we did not get welcomed when entering the store. When we were to order, the blonde girl with a pony tail and septum piercing with freckles on her face walked away from the register rudely. Thankfully a young man came and took our order with the kindness we should’ve received in the first place. Her attitude was so off putting that the taste of my smoothie and meal was ruined. 1/10 experience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Smoothie and a Wrap
Anna, Aaron, and VN created such a great experience for my first time at tropical smoothie. Will be returning!
Atmosphere: 5
Food: 5
Service: 5
Always fast and polite. The oatmeal bowl, has me in a chokehold right now
Atmosphere: 5
Food: 5
Service: 5
Great clean place, very friendly attitude.
Always fresh smoothies, Have 2 try some other varieties soon! The music ehh, kinda loud like other fast dining spots.
Atmosphere: 3
Food: 5
Service: 5
This is one star because they don't allow minus stars. Upon entering the shop no one was in sight. I said hello a couple of times. No response. Stepped slightly behind counter ,said hello again. A worker stuck his head out and said hello sarcastically. I asked if I could order something. He begrudgingly came up to the front. He was very gruff.After leaving, I realized the smoothie had small bits of something in it. At first, I thought it was just pieces of blueberry. The bits got much larger. Pulling over , I took pieces of plastic out of my mouth. I returned to the store, showed them the plastic. The replies were, " They don't even have any smoothie on them." and "There's nothing in our machines that would do that." I asked for a tray and poured the smoothie out. See picture below. Several pieces were left. No telling how many I swallowed. The response was then, "That must be our supplier's fault not ours." Meaning it was in their ingredients. They refunded my money and gave the owner my contact information. He never called.I went back to the shop a couple days later and was finally able to talk to him. He apologized and said he had talked to his employee about how to properly treat customers and changed their process to avoid future problems. This meant throwing plastic seal rings away instead of putting them in drinks.Given the circumstances and my time to follow up I thought he would offer some coupons, discounts etc. He said absolutely not. The most he could do was the refund, period.Won't be going back there. Wouldn't recommend the place unless you needed some scrap plastic to melt down to make leggo's.
Employees were super friendly and fast.
Restaurantji Recommends
I quite enjoyed the mixture of bananas, strawberries, and pineapples. They formed a perfect combination of flavor and texture. This was truly a flawless experience.
This place is a MUST GO! I come here on my breaks from work a door down the plaza and the atmosphere and customer service is amazing as always. My favorite is pomegranate plunge. Always tastes amazing and I could come here every day. Some people say the prices are a bit high for “just a smoothie” but honestly the cleanliness, customer service and the smoothie all adds up.
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Long wait times used to be acceptable for the price, but quality has also been going way down at this location. Not only are there long waits, but people who order after you will be helped first if you order food with your smoothie. Not super clean, went in there the other day and found a long hair wrapped around my wrap ?
The staff is always so friendly! They get fast too.
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