I always had nothing to say but positive things to say about carvels in West Hempstead I use to take my boys there when they were younger then visit the pound across the street now i take my elderly dad I few months ago I was sooo disappointed on how I was treated I went to carvels one evening about 10pm I normally don’t go there this late but my son and I was in the mood for some ice cream so I drive to the side I was told I had to order at the window I said oh your are close the guy said we are closing and cleaning I will take your order here ok no problem so after I get my ice cream and start to pull away he then unlocks the door and let to caucasian women inside I was so upset to see this I didn’t go back and say anything but I did reach out the next day for a manager finally someone got back to me and then said the manager will review the tape the next day the manager said she was sorry she did see the tape and they had a meeting and she said the next time I come into Carvel’s, there will be a gift card waiting for me. I thought that was very nice. I still feel very uncomfortable about the whole situation. I feel in this day and time we should all be treated fairly and that’s one day I don’t feel like I was treated fairly. We have to do better if these places in our neighborhood want our business I’m just saying. please, everyone if you see something in our area and it’s not right, please post it so others are aware. Unhappy customer
M Feldman
Great service. Alot of friendly staff keeps things moving. Small with no seating.
Jeremy Gorfinkel
Delicious ice cream and friendly staff. They always have plenty of napkins.
Atmosphere: 5
Food: 5
Service: 5
Lisa Barnaby
As a member of the law enforcement Correction I stopped to get myself a treat of ice cream and i was pleasantly giving ice cream with a tip of appreciation. Very nice ice cream parlor
Atmosphere: 5
Food: 5
Service: 5
Ann Schellens
Thank you for BEING AMAZING !!!!! 🤩 Best Birthday Cake !!!!! Amazing Service!!
Atmosphere: 5
Food: 5
Service: 5
Kaleb Lerner
Bro Scammed me, Charged me extra for a topping that came with and didn't give me all my topping options
Atmosphere: 3
Food: 4
Service: 1
PJ
One of the last Carvels that have the original architecture with the giant cones preserved. Dumb servers nearly ruin the experience however.
Parking: Tight
Atmosphere: 5
Food: 3
Service: 1
Recommended dishes: Birthday Cake, Ice Cream Clown Cake from Carvel
Natasha Paul
This Carvel location is a cute little spot in my area. My husband and I love to bring our daughter here to put a smile on her face. I was very hesitant to write this review but unfortunately we recently had a terrible experience with one of the employees that works there and it’s not our first time, we let the other times go. He shouts when taking our order, doesn’t give us 5 seconds to choose what we want and before we can finish our order he shouts again, “what’s next” on top of his lungs. I don’t understand why he seems so hostile. Every other employee is nice a respectful. His co worker also gave him a look as he’s yelling. He needs to be trained on customer service because it seems as if he forgot that this is a customer service job.
Atmosphere: 2
Food: 4
Service: 1
Isaac Choua
Vegetarian options: Sorbet
Atmosphere: 5
Food: 5
Service: 5
Adriana Escobar
The young man who served us was very friendly and helpful.
Very, very clean! All is fresh & good. Soft serve is good but pricey. Buy one get one free sundae on Wednesday is the best value for soft serve at any Carvel. And this location honors free on Wednesday happily.
Atmosphere: 5
Food: 5
Service: 5
Harry Gruen
We love Wednesdays
Philip Grombliniak
Always tasty creamy ice
Atmosphere: 4
Food: 5
Service: 5
Monica Pal
I went here this evening with my 4 year old who was so excited to see the carousel. We put four quarters in and nothing, so when we went inside with a crying kid I told her it didn’t work and she was like yeah, it doesn’t work and took my money. She had no response and a blank stare. I said, maybe put a sign so families know. No tip for you! We will not be coming back here. Ice cream had minimal toppings, I didn’t ask for a top and they put one on. Overall bad experience. My son complained the strawberry ice cream didnt taste good.
Atmosphere: 1
Food: 1
Service: 1
Eamon McGowan
Certain employees will add on charges, so pay attention when they’re ringing you up or you end up paying $10 per scoop.
I always had nothing to say but positive things to say about carvels in West Hempstead I use to take my boys there when they were younger then visit the pound across the street now i take my elderly dad I few months ago I was sooo disappointed on how I was treated I went to carvels one evening about 10pm I normally don’t go there this late but my son and I was in the mood for some ice cream so I drive to the side I was told I had to order at the window I said oh your are close the guy said we are closing and cleaning I will take your order here ok no problem so after I get my ice cream and start to pull away he then unlocks the door and let to caucasian women inside I was so upset to see this I didn’t go back and say anything but I did reach out the next day for a manager finally someone got back to me and then said the manager will review the tape the next day the manager said she was sorry she did see the tape and they had a meeting and she said the next time I come into Carvel’s, there will be a gift card waiting for me. I thought that was very nice. I still feel very uncomfortable about the whole situation. I feel in this day and time we should all be treated fairly and that’s one day I don’t feel like I was treated fairly. We have to do better if these places in our neighborhood want our business I’m just saying. please, everyone if you see something in our area and it’s not right, please post it so others are aware. Unhappy customer
Great service. Alot of friendly staff keeps things moving. Small with no seating.
Delicious ice cream and friendly staff. They always have plenty of napkins.
Atmosphere: 5
Food: 5
Service: 5
As a member of the law enforcement Correction I stopped to get myself a treat of ice cream and i was pleasantly giving ice cream with a tip of appreciation. Very nice ice cream parlor
Atmosphere: 5
Food: 5
Service: 5
Thank you for BEING AMAZING !!!!! 🤩
Best Birthday Cake !!!!! Amazing Service!!
Atmosphere: 5
Food: 5
Service: 5
Bro Scammed me, Charged me extra for a topping that came with and didn't give me all my topping options
Atmosphere: 3
Food: 4
Service: 1
One of the last Carvels that have the original architecture with the giant cones preserved. Dumb servers nearly ruin the experience however.
Parking: Tight
Atmosphere: 5
Food: 3
Service: 1
Recommended dishes: Birthday Cake, Ice Cream Clown Cake from Carvel
This Carvel location is a cute little spot in my area. My husband and I love to bring our daughter here to put a smile on her face. I was very hesitant to write this review but unfortunately we recently had a terrible experience with one of the employees that works there and it’s not our first time, we let the other times go. He shouts when taking our order, doesn’t give us 5 seconds to choose what we want and before we can finish our order he shouts again, “what’s next” on top of his lungs. I don’t understand why he seems so hostile. Every other employee is nice a respectful. His co worker also gave him a look as he’s yelling. He needs to be trained on customer service because it seems as if he forgot that this is a customer service job.
Atmosphere: 2
Food: 4
Service: 1
Vegetarian options: Sorbet
Atmosphere: 5
Food: 5
Service: 5
The young man who served us was very friendly and helpful.
Service: 5
Restaurantji Recommends
Very, very clean! All is fresh & good. Soft serve is good but pricey. Buy one get one free sundae on Wednesday is the best value for soft serve at any Carvel. And this location honors free on Wednesday happily.
Atmosphere: 5
Food: 5
Service: 5
We love Wednesdays
Always tasty creamy ice
Atmosphere: 4
Food: 5
Service: 5
I went here this evening with my 4 year old who was so excited to see the carousel. We put four quarters in and nothing, so when we went inside with a crying kid I told her it didn’t work and she was like yeah, it doesn’t work and took my money. She had no response and a blank stare. I said, maybe put a sign so families know. No tip for you! We will not be coming back here. Ice cream had minimal toppings, I didn’t ask for a top and they put one on. Overall bad experience. My son complained the strawberry ice cream didnt taste good.
Atmosphere: 1
Food: 1
Service: 1
Certain employees will add on charges, so pay attention when they’re ringing you up or you end up paying $10 per scoop.
Atmosphere: 4
Food: 5
Service: 2
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