Extremely disrespectful, rude, impolite employee working the counter around 9:30pm on 8/30. I didn’t catch her name, but she’s an older woman dressed like she was going to church after her shift. Possibly the manager, which makes it even worse.
I walked up to the counter and she saw me from her periphery, yet refused to make eye contact or acknowledge my presence. I stood there for at least three minutes waiting for her, or any other employee, to check in with me. They all refused to look my way, as if they were trained to do so. Then, someone else comes in and stands in line behind me, and this woman had the audacity to look past me and help the man behind me, at which point I interrupted to ask her “excuse me, am I invisible?” She then told me that the order I was picking up wasn’t ready yet. There’s no physically possible way that she would even know that I’m picking up a mobile order, or which order that would even be, but instead of taking accountability, she continued to act childish and venting to her coworkers about me while I’m still standing right there.
It’s quite possible that this experience was racially motivated, as this employee and the customer behind me were both of the same race, different than mine. What I know for certain is that that disgusting excuse for a human should not be working a customer-facing job. White Castle corporate, do better and get rid of that monster.
Fran B
Food was hot and fresh.
Atmosphere: 3
Food: 5
Service: 4
Debra Browne
Living in NH we can only get frozen WC...so we thought let's get some fresh sliders...so disappointed. The taste and smell not like they were back in the day. The frozen ones are actually better.
Atmosphere: 3
Food: 3
Service: 4
Shelly Williams
$18 for 3 double cheese burgers and a small onion ring. I couldn't believe my eyes. The food isn't as good as it use to be, the burgers put together sloppily and it was absolutely freezing inside. Too uncomfortable to eat inside as planned.
Atmosphere: 1
Food: 3
Service: 3
Clifford Johnson
The best place for a simple hamburger, it always bring back memories. I would go there back in day and get 8 hamburgers for a dollar. Lol.
Atmosphere: 4
Food: 4
Service: 4
Florence G
The service was excellent. The young man at the window was welcoming and cheerful 😊 Had me move up and brought my order out promptly.
Atmosphere: 5
Food: 5
Service: 5
William Nessanbaum (Billnes)
Thank you very much for being a sponsor for EternalCon 2025... Everyone loved having fresh sliders *for breakfast*.
Atmosphere: 5
Food: 5
Service: 5
Ron G
Evertime I visit New York I often go to White Castle. The food was good and the service was ok. It would have been great if burger was made the way we asked and the condiments were in the bag. Overall it was 👍 good
K “Boo” K
It hars to find a white castle, but when I do, it's my place for a quick meal. Good burgers, & clam strips.
It's been 60 years since having a 1/2 dozen sliders. Yea and missing shakes. You are missing it.
Todd Idonthaveone
It's White Castle, enough said.
Thomas Gavigan
You know.
Mrsbutterfly11
Haven't been to this WC in years, but it is still nice and clean inside. I went to the actual place because it was less expensive to order in-house than my usual delivery order[30 sliders]. The staff were pleasant enough, but one male manager kept yelling at one other employee out in the open for the customers to see and hear, NO KOOL! Would recommend.
Tasha Profit
Yeah I know they can stimulate the GI tract more than Taco Bell, but I grew up on these things. Waaaay too expensive now but... What isn't.
Really good.
Atmosphere: 5
Food: 5
Service: 5
Extremely disrespectful, rude, impolite employee working the counter around 9:30pm on 8/30. I didn’t catch her name, but she’s an older woman dressed like she was going to church after her shift. Possibly the manager, which makes it even worse.
I walked up to the counter and she saw me from her periphery, yet refused to make eye contact or acknowledge my presence. I stood there for at least three minutes waiting for her, or any other employee, to check in with me. They all refused to look my way, as if they were trained to do so. Then, someone else comes in and stands in line behind me, and this woman had the audacity to look past me and help the man behind me, at which point I interrupted to ask her “excuse me, am I invisible?” She then told me that the order I was picking up wasn’t ready yet. There’s no physically possible way that she would even know that I’m picking up a mobile order, or which order that would even be, but instead of taking accountability, she continued to act childish and venting to her coworkers about me while I’m still standing right there.
It’s quite possible that this experience was racially motivated, as this employee and the customer behind me were both of the same race, different than mine. What I know for certain is that that disgusting excuse for a human should not be working a customer-facing job. White Castle corporate, do better and get rid of that monster.
Food was hot and fresh.
Atmosphere: 3
Food: 5
Service: 4
Living in NH we can only get frozen WC...so we thought let's get some fresh sliders...so disappointed. The taste and smell not like they were back in the day. The frozen ones are actually better.
Atmosphere: 3
Food: 3
Service: 4
$18 for 3 double cheese burgers and a small onion ring. I couldn't believe my eyes. The food isn't as good as it use to be, the burgers put together sloppily and it was absolutely freezing inside. Too uncomfortable to eat inside as planned.
Atmosphere: 1
Food: 3
Service: 3
The best place for a simple hamburger, it always bring back memories. I would go there back in day and get 8 hamburgers for a dollar. Lol.
Atmosphere: 4
Food: 4
Service: 4
The service was excellent. The young man at the window was welcoming and cheerful 😊
Had me move up and brought my order out promptly.
Atmosphere: 5
Food: 5
Service: 5
Thank you very much for being a sponsor for EternalCon 2025... Everyone loved having fresh sliders *for breakfast*.
Atmosphere: 5
Food: 5
Service: 5
Evertime I visit New York I often go to White Castle. The food was good and the service was ok. It would have been great if burger was made the way we asked and the condiments were in the bag. Overall it was 👍 good
It hars to find a white castle, but when I do, it's my place for a quick meal. Good burgers, & clam strips.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Clam Strips
Restaurantji Recommends
It's been 60 years since having a 1/2 dozen sliders. Yea and missing shakes. You are missing it.
It's White Castle, enough said.
You know.
Haven't been to this WC in years, but it is still nice and clean inside. I went to the actual place because it was less expensive to order in-house than my usual delivery order[30 sliders]. The staff were pleasant enough, but one male manager kept yelling at one other employee out in the open for the customers to see and hear, NO KOOL! Would recommend.
Yeah I know they can stimulate the GI tract more than Taco Bell, but I grew up on these things. Waaaay too expensive now but... What isn't.
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