Terrible location. Staff never gets orders correct, never have a great attitude and take forever to make a single drink. Its convenient but you can get a better cup at Stewart's down the road.
Atmosphere: 1
Food: 1
Service: 1
Chris B
This is easily the worst Dunkin I’ve ever been to. 10 minute wait to order with zero cars in front of me…. Another 10 minute wait for just a coffee…..
Atmosphere: 1
Food: 2
Service: 1
John Baldwin
For a new store it is very poorly run. I stopped today for an iced coffee and was told that they didn't have any. How does a coffee shop not have iced coffee. A couple weeks ago, I ordered a berry burst and they had no syrup. I don't know who's fault it is, but they better get their act together. Also every night when I go by there are no lights on and you can't tell if it is even open. It is also not safe for the workers. Sadly at this rate, you will not last long.
Aven Schneck
Granted, almost ALL the Dunkin’s I go to mess up my order, but this one is on another level. All the employees are very nice, but something in my order is either forgotten or swapped for something I didn’t get. Sometimes I order at the speaker, drive up to the window, and I’m asked what I ordered. My partner goes here more than I do, and his experiences are more inconsistent than mine - either waiting for service that doesn’t come, or he’s given somebody else’s order. What’s going on at this location lol
EDIT: service and order accuracy seemed to get a lot better for a short while, but it’s back to wrong orders every time and “what did you get?” when you get to the window. Seems like management from other locations stepped in and improved operations for awhile but nothing changed when they left.
Atmosphere: 2
Food: 3
Service: 2
Jon Jozaitis
The food was good. The coffee was good. There washed some cars in the drive through. But it went pretty fast. The lady at the window was pleasant. Prices were okay. Dunkin' makes good coffee
Atmosphere: 4
Food: 4
Service: 4
Sarah Grace
They have these order panels outside for drive through and the light is super bright white even at night. This is obnoxious and really bad for the wildlife on this naturally dark road. TURN THEM OFF AT NIGHT WHEN THE SHOP IS CLOSED
Atmosphere: 1
Clarah Grossman
order was correct, and it was tasty.
Cathy Kilmer-Cano
This is the second time I have been to the Dunkin' Donuts in West Hurley. On the corner of 375 and 28! Their food is nasty! It's always like it's 3 hours old! I will not be coming here again! I even asked when I was there is it fresh and they said of course! It was gross.
Food: 1
Service: 1
Meghan Thomas
Every other bad review on here is so correct it’s not even funny. Gave them at least 5 visits to give me my correct order and they only managed that once. And there’s a particular woman who works the window who is so cartoonishly rude that she might actually enjoy interacting with people that way.
If you have more than one component to your order, it’s highly likely you’ll get to the window and they’ll have completely “forgotten” about it. BUT - if you’re in the mood for free food/coffee you can just contact corporate and you’ll get a refund for the subpar experience🤪
Atmosphere: 1
Food: 3
Service: 1
Jed Stewart
Order of hash browns 5 tiny nuggets. Really. Do better.
WORST Dunkin Donuts ever.. July 26th, approximately 11:15am. Went and ordered approximately $45-$50 of coffee and food. Upon driving up to the window and getting our food, we asked to add a coffee to the order but were told to drive back around through the drive thru as the employees are not allowed to add items at the window which can be understandable. However, I’ve gone through other drive thrus and have ordered items at the window.. Anyways, we got our order and while at the window, we realized our order was missing two items. We advised them we were missing a sandwich and blueberry munchkins. Upon telling them, we overheard a woman named AMBER, say “I just packed this woman’s order and now she’s trying to claim she’s missing something.” At which point, we advised them that they could come check the vehicle for our missing sandwich. Mind you, we were still at the window and unpacked the order in front of another employee. When I asked for a manager, we were told that there was NO manager on. Mind you, this is a Saturday.. how is there no manager on a weekend day.. Then, after pulling away, we also realized that we were given glazed munchkins instead of blueberry munchkins. We then pulled back around and approached the drive thru. We advised them that we were given the wrong munchkins and even returned the old munchkins (hopefully they were discarded for sanitary reasons as our kids touched them before realizing they were the wrong munchkins). They then advised the at they were out of blueberry munchkins. Why not say that while taking our order.. We spoke with one woman who tried to diffuse the situation and we regret not getting her name and she remained professional and was the employee who took our order. Amber on the other hand, Dunkin should be disgraced hiring someone who likes to put down their customers even when a receipt could be shown and when the order was unpacked in front of another employee. Dunkin needs to reevaluate this establishment and staffing as this is the worst Dunkin. We will NOT be returning to this Dunkin. Make the extra 30 second trip to Stewart’s for your coffee, breakfast, and lunch needs while on the road. Amber, you should be ashamed of yourself not being able to handle a fast food job.. Thank you though to the woman who diffused the situation and attempted to make things right. Also, after this occurred, could the employees offer a free small coffee (which we initially forgot to order) to make up for this situation? Again, what happened with the munchkins that were returned? Hopefully they were discarded.. Dunkin look into this as there may be some sanitary issues and there is DEFINITELY attitude issues with your employee, Amber. We will also be containing Dunkin over the phone and by email.
Atmosphere: 1
Food: 1
Service: 1
D Cervantes
Rude STAFF!!! Today at 3:00pm July 19th we had the rudest lady !
Nicholas Meyer
The complete lack of competence at this place was utterly disturbing. After paying for a second iced coffee, they claimed to not have one on my order but offered to add one for me, although I had already payed for 2. The three donuts I ordered, 2 of them the correct kind were placed in the bag with my parchment paper icing down, so when they were taken out all the icing stuck to the bottom of the bag. The third donut was supposed to be a glazed but I was given a honey curler instead. Next time I’m just going to drive 15 minutes further to Kingston instead so I actually get what I payed for.
Atmosphere: 1
Food: 1
Service: 1
Tom Nasca
I’ve ordered coffee here three times, and it’s been wrong three times 😅. The staff have been friendly, but could they get some real, legit, thorough training from the owner/management/corporate? From what I overhear on the drive thru mic, they’re struggling over there. I doubt it’s their fault - this is a top-down issue.
Food: 2
Service: 3
Mr lanez
This has to be Worst Dunkin! Coffee is completely terrible!!! Don't waste your money here !!!
Terrible location. Staff never gets orders correct, never have a great attitude and take forever to make a single drink. Its convenient but you can get a better cup at Stewart's down the road.
Atmosphere: 1
Food: 1
Service: 1
This is easily the worst Dunkin I’ve ever been to. 10 minute wait to order with zero cars in front of me…. Another 10 minute wait for just a coffee…..
Atmosphere: 1
Food: 2
Service: 1
For a new store it is very poorly run. I stopped today for an iced coffee and was told that they didn't have any. How does a coffee shop not have iced coffee. A couple weeks ago, I ordered a berry burst and they had no syrup.
I don't know who's fault it is, but they better get their act together.
Also every night when I go by there are no lights on and you can't tell if it is even open. It is also not safe for the workers.
Sadly at this rate, you will not last long.
Granted, almost ALL the Dunkin’s I go to mess up my order, but this one is on another level. All the employees are very nice, but something in my order is either forgotten or swapped for something I didn’t get. Sometimes I order at the speaker, drive up to the window, and I’m asked what I ordered. My partner goes here more than I do, and his experiences are more inconsistent than mine - either waiting for service that doesn’t come, or he’s given somebody else’s order. What’s going on at this location lol
EDIT: service and order accuracy seemed to get a lot better for a short while, but it’s back to wrong orders every time and “what did you get?” when you get to the window. Seems like management from other locations stepped in and improved operations for awhile but nothing changed when they left.
Atmosphere: 2
Food: 3
Service: 2
The food was good. The coffee was good. There washed some cars in the drive through. But it went pretty fast. The lady at the window was pleasant. Prices were okay.
Dunkin' makes good coffee
Atmosphere: 4
Food: 4
Service: 4
They have these order panels outside for drive through and the light is super bright white even at night. This is obnoxious and really bad for the wildlife on this naturally dark road. TURN THEM OFF AT NIGHT WHEN THE SHOP IS CLOSED
Atmosphere: 1
order was correct, and it was tasty.
This is the second time I have been to the Dunkin' Donuts in West Hurley. On the corner of 375 and 28! Their food is nasty! It's always like it's 3 hours old! I will not be coming here again! I even asked when I was there is it fresh and they said of course! It was gross.
Food: 1
Service: 1
Every other bad review on here is so correct it’s not even funny. Gave them at least 5 visits to give me my correct order and they only managed that once. And there’s a particular woman who works the window who is so cartoonishly rude that she might actually enjoy interacting with people that way.
If you have more than one component to your order, it’s highly likely you’ll get to the window and they’ll have completely “forgotten” about it. BUT - if you’re in the mood for free food/coffee you can just contact corporate and you’ll get a refund for the subpar experience🤪
Atmosphere: 1
Food: 3
Service: 1
Order of hash browns 5 tiny nuggets. Really. Do better.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
WORST Dunkin Donuts ever.. July 26th, approximately 11:15am. Went and ordered approximately $45-$50 of coffee and food. Upon driving up to the window and getting our food, we asked to add a coffee to the order but were told to drive back around through the drive thru as the employees are not allowed to add items at the window which can be understandable. However, I’ve gone through other drive thrus and have ordered items at the window.. Anyways, we got our order and while at the window, we realized our order was missing two items. We advised them we were missing a sandwich and blueberry munchkins. Upon telling them, we overheard a woman named AMBER, say “I just packed this woman’s order and now she’s trying to claim she’s missing something.” At which point, we advised them that they could come check the vehicle for our missing sandwich. Mind you, we were still at the window and unpacked the order in front of another employee. When I asked for a manager, we were told that there was NO manager on. Mind you, this is a Saturday.. how is there no manager on a weekend day.. Then, after pulling away, we also realized that we were given glazed munchkins instead of blueberry munchkins. We then pulled back around and approached the drive thru. We advised them that we were given the wrong munchkins and even returned the old munchkins (hopefully they were discarded for sanitary reasons as our kids touched them before realizing they were the wrong munchkins). They then advised the at they were out of blueberry munchkins. Why not say that while taking our order.. We spoke with one woman who tried to diffuse the situation and we regret not getting her name and she remained professional and was the employee who took our order. Amber on the other hand, Dunkin should be disgraced hiring someone who likes to put down their customers even when a receipt could be shown and when the order was unpacked in front of another employee. Dunkin needs to reevaluate this establishment and staffing as this is the worst Dunkin. We will NOT be returning to this Dunkin. Make the extra 30 second trip to Stewart’s for your coffee, breakfast, and lunch needs while on the road. Amber, you should be ashamed of yourself not being able to handle a fast food job.. Thank you though to the woman who diffused the situation and attempted to make things right. Also, after this occurred, could the employees offer a free small coffee (which we initially forgot to order) to make up for this situation? Again, what happened with the munchkins that were returned? Hopefully they were discarded.. Dunkin look into this as there may be some sanitary issues and there is DEFINITELY attitude issues with your employee, Amber. We will also be containing Dunkin over the phone and by email.
Atmosphere: 1
Food: 1
Service: 1
Rude STAFF!!! Today at 3:00pm July 19th we had the rudest lady !
The complete lack of competence at this place was utterly disturbing. After paying for a second iced coffee, they claimed to not have one on my order but offered to add one for me, although I had already payed for 2. The three donuts I ordered, 2 of them the correct kind were placed in the bag with my parchment paper icing down, so when they were taken out all the icing stuck to the bottom of the bag. The third donut was supposed to be a glazed but I was given a honey curler instead. Next time I’m just going to drive 15 minutes further to Kingston instead so I actually get what I payed for.
Atmosphere: 1
Food: 1
Service: 1
I’ve ordered coffee here three times, and it’s been wrong three times 😅. The staff have been friendly, but could they get some real, legit, thorough training from the owner/management/corporate? From what I overhear on the drive thru mic, they’re struggling over there. I doubt it’s their fault - this is a top-down issue.
Food: 2
Service: 3
This has to be Worst Dunkin!
Coffee is completely terrible!!! Don't waste your money here !!!
Atmosphere: 1
Food: 1
Service: 1
Loading...