I had an issue with an order I picked up today & Jackie was such a rude & condescending jerk on the phone. I drove 20 minutes to get a hero here because their food is usually spot on & I asked for VERY well done bacon which it wasn’t even close. Also paid $2.50 for extra cheese that was not extra by any means but I was not about to drive back that distance. I was very sweet when asking for a manager, I know it is really the cooks fault, & Jackie barely let me get a word out. I was not looking for money back just simply wanted to inform her about the poor service & she offered it to me but the attitude & speaking over me was appalling. Not professional at all especially for an owner. Maybe just tell your lazy cooks to keep the bacon in for another 2 minutes, instead of making excuses such as “maybe it was busy back there”. I have worked in the food industry long enough to know that is not acceptable. Nor should a manager - let alone an owner - make an excuse for an incorrect order. I was so sweet about it too. Imagine if I wasn't? Clearly this place is going down hill.
Tom Pantaleo
Now thats some good eating! Brought my son over today for lunch, he got chicken parm which was the size of a Cadillac, I got chicken salad on a wrap, both very plentyful, tasty and not to pricey either. We will be coming back soon, thanks for a good bellyful!
Atmosphere: 5
Food: 5
Service: 5
Samantha Sclafani
My husband and I ordered catering for a 70th birthday party that served about 30 people. It was our first time ordering from here, so we didn't know exactly what to expect. We were so happily surprised (as were our guests) to see that the food was fresh, ready on time, and plentiful! Our catering order came with a 3 foot hero, chicken tenders, custom wrap platter, house salad, macaroni salad, and all of the condiments. It was a one stop shop and catered to everyone. Highly recommend for catering.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Italian Hero
James Donohue
They’re very generous with the portions and the food quality is great but a big part of a sandwich is the bread. And as someone from Brooklyn I was expecting Italian bread or fresh bread. The bread is very odd, almost subway like and processed and not toasted so soft. It’s definitely not Italian bread… I would go back if but for the bread.
Atmosphere: 5
Food: 4
Service: 5
danielle
Being a Long islander you would look at a deli with a 4.5 star review and think you’re definitely gonna get a great sandwich but coming here I wasted about $11 of my money. My sandwich had one slice of each meat on it and it was as light as a feather, if you’re looking for a sandwich with barely anything on it you’ll get that here. It’s a shame it seemed to have so much potential to then receive that
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Sandwich
Hailey Shaughnessy
Absolutely delicious ! I get so many of their different wraps and hero’s and they all are soo good. Definitely recommend the Manhattan, Field 5, California club wrap, and the fried Mac and cheese!!!
sam balko
I was in the shop yesterday and had to give recognition to the young lady behind the counter for her kindness. There was a young boy that came in and he had a pretty bad cut on his knee. The young lady behind the counter asked him if he wanted a wet paper towel and when he declined she took it upon herself to go over to him, clean up the wound and bandaid it for him. That’s not just customer service but just a nice person. I would want to give my money to a business like this that actually cares about their customers. Not to mention my sandwhich was fantastic.
Atmosphere: 5
Food: 5
Service: 5
Kevin
I hurt myself really bad there and they helped me recover
Atmosphere: 5
Food: 5
Service: 5
Mike Williams
I just want to thank Hometown hero’s for coming to the rescue. We order from them all the time via Uber Eats.
We did so for a day on the boat timed to arrive just as we were leaving for the boat. Something happened and the order that arrived was definitely not what we had ordered for our family and our friends who we were meeting up with.
Upon calling the restaurant directly, they apologized for something that wasn’t their fault, and remade the order and sent their own staff to deliver our food within 15 minutes.
Thank you again to the team at hometown for coming to the rescue.
Small sandwich stop on Higbie. Great options and quick service. Definitely a favorite.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Cutlets, Sandwich
Lee Conover
Not impressed. Had the classic pastrami. To much bread to meat ratio. Also dry. Wife had the apple walnut salad. Apples tasted mealy. She didn't finish. Also had the captain's sandwich. That was probably the best of the bunch. Had high Hopes for this place. Over priced for what you get. Delivery was fast and driver was pleasant.
Food: 3
Service: 4
Alex Vollmer
The place has gone significantly down hill. I miss the old hometown heroes, recently the staff has been terrible. The food is still pretty good. Don’t think I’ll be coming back here again.
Atmosphere: 1
Food: 3
Service: 2
A G
The place has gone significantly down hill. I miss the old hometown heroes, recently the staff has been terrible. The food is still pretty good. Don’t think I’ll be coming back here again.
I had an issue with an order I picked up today & Jackie was such a rude & condescending jerk on the phone. I drove 20 minutes to get a hero here because their food is usually spot on & I asked for VERY well done bacon which it wasn’t even close. Also paid $2.50 for extra cheese that was not extra by any means but I was not about to drive back that distance. I was very sweet when asking for a manager, I know it is really the cooks fault, & Jackie barely let me get a word out. I was not looking for money back just simply wanted to inform her about the poor service & she offered it to me but the attitude & speaking over me was appalling. Not professional at all especially for an owner. Maybe just tell your lazy cooks to keep the bacon in for another 2 minutes, instead of making excuses such as “maybe it was busy back there”. I have worked in the food industry long enough to know that is not acceptable. Nor should a manager - let alone an owner - make an excuse for an incorrect order. I was so sweet about it too. Imagine if I wasn't? Clearly this place is going down hill.
Now thats some good eating! Brought my son over today for lunch, he got chicken parm which was the size of a Cadillac, I got chicken salad on a wrap, both very plentyful, tasty and not to pricey either. We will be coming back soon, thanks for a good bellyful!
Atmosphere: 5
Food: 5
Service: 5
My husband and I ordered catering for a 70th birthday party that served about 30 people. It was our first time ordering from here, so we didn't know exactly what to expect. We were so happily surprised (as were our guests) to see that the food was fresh, ready on time, and plentiful! Our catering order came with a 3 foot hero, chicken tenders, custom wrap platter, house salad, macaroni salad, and all of the condiments. It was a one stop shop and catered to everyone. Highly recommend for catering.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Italian Hero
They’re very generous with the portions and the food quality is great but a big part of a sandwich is the bread. And as someone from Brooklyn I was expecting Italian bread or fresh bread. The bread is very odd, almost subway like and processed and not toasted so soft. It’s definitely not Italian bread… I would go back if but for the bread.
Atmosphere: 5
Food: 4
Service: 5
Being a Long islander you would look at a deli with a 4.5 star review and think you’re definitely gonna get a great sandwich but coming here I wasted about $11 of my money. My sandwich had one slice of each meat on it and it was as light as a feather, if you’re looking for a sandwich with barely anything on it you’ll get that here. It’s a shame it seemed to have so much potential to then receive that
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Sandwich
Absolutely delicious ! I get so many of their different wraps and hero’s and they all are soo good. Definitely recommend the Manhattan, Field 5, California club wrap, and the fried Mac and cheese!!!
I was in the shop yesterday and had to give recognition to the young lady behind the counter for her kindness. There was a young boy that came in and he had a pretty bad cut on his knee. The young lady behind the counter asked him if he wanted a wet paper towel and when he declined she took it upon herself to go over to him, clean up the wound and bandaid it for him. That’s not just customer service but just a nice person. I would want to give my money to a business like this that actually cares about their customers. Not to mention my sandwhich was fantastic.
Atmosphere: 5
Food: 5
Service: 5
I hurt myself really bad there and they helped me recover
Atmosphere: 5
Food: 5
Service: 5
I just want to thank Hometown hero’s for coming to the rescue. We order from them all the time via Uber Eats.
We did so for a day on the boat timed to arrive just as we were leaving for the boat. Something happened and the order that arrived was definitely not what we had ordered for our family and our friends who we were meeting up with.
Upon calling the restaurant directly, they apologized for something that wasn’t their fault, and remade the order and sent their own staff to deliver our food within 15 minutes.
Thank you again to the team at hometown for coming to the rescue.
Atmosphere: 5
Food: 5
Service: 5
Heroes were delicious!
Food: 5
Restaurantji Recommends
Excellent sandwich ? ? ?
Food: 5
Service: 5
Small sandwich stop on Higbie. Great options and quick service. Definitely a favorite.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Cutlets, Sandwich
Not impressed. Had the classic pastrami. To much bread to meat ratio. Also dry. Wife had the apple walnut salad. Apples tasted mealy. She didn't finish. Also had the captain's sandwich. That was probably the best of the bunch. Had high Hopes for this place. Over priced for what you get. Delivery was fast and driver was pleasant.
Food: 3
Service: 4
The place has gone significantly down hill. I miss the old hometown heroes, recently the staff has been terrible. The food is still pretty good. Don’t think I’ll be coming back here again.
Atmosphere: 1
Food: 3
Service: 2
The place has gone significantly down hill. I miss the old hometown heroes, recently the staff has been terrible. The food is still pretty good. Don’t think I’ll be coming back here again.
Atmosphere: 1
Food: 3
Service: 2
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