At first I liked this store and I wanted to give 5 stars, but after I received my drink: expectation/reality - I had to remove 1 star
Atmosphere: 4
Food: 4
Service: 4
Adati Tarfa
Enjoyed the drinks here
Atmosphere: 5
Food: 5
Service: 5
annabelle harrell
gong cha at west nyack stands at the best boba place i’ve had a drink from. from the customer service to the kind manager to the amazing boba, i did enjoy my drink very much. it was a sweet delight that i brought around with me while shopping- made by incredibly kind staff. the manager was absolutely fantastic and their mannerisms were outstanding. thank you gong cha!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dirty Brown Sugar Fresh Milk with Milk Foam
Romy Kocher
ADULT manager dated a teenage employee, and then when they broke up he fired her and refuses to give her her paycheck for the last week she worked ?
Atmosphere: 1
Food: 1
Service: 1
Ashlee
hiring an employee and then firing them after yall break up is wild… is this really who you want managing your store? (didn’t even give her full paycheck mind you…) ? do better
Mouray kim
I recently had a disappointing experience at Gongcha due to the manager's unprofessional behavior. Despite initially hiring a new employee for personal reasons, the manager terminated her employment when their relationship encountered difficulties. What's even more concerning is that the manager withheld the employee's paycheck, which is completely unacceptable. This kind of behavior reflects poorly on the company's integrity and respect for its employees. I hope Gongcha takes steps to address such issues in the future.
Atmosphere: 1
Food: 1
Service: 1
Yujin Kim
The manager fired a recent hire after getting into a romantic relationship for benefits (the Asian guy). Unhinged and incredibly unethical. If you want bubble tea at the mall go to Kung Fu Tea instead, or wait for Taichi to open up soon.
Atmosphere: 1
Food: 1
Service: 1
seung k
maybe let's not give profit to a manager that dates his teenage female employees and makes out with them in front of customers? and fires them after he breaks up with the girlfriend? yeah let's not.
Truly disgusted by the service of this Gong Cha. There was a nail in my earl gray boba tea. I refuse to believe that you would serve someone a dysfunctional bubble tea with somebody’s nail in my boba. This is true blasphemy and the person who served this boba truly needs to reconsider their job before serving anymore boba. I spit out the nail so therefore I cannot provide photographic evidence. But my boba is currently in a target cart after I threw it for having a GODAMN nail in it. Here’s photographic evidence. This is truly outrageous behavior and get prepared to be sued. Cause COVID isn’t gone yet. Good luck.
Atmosphere: 1
Food: 1
Service: 1
C C
SOO happy they opened here!!
S.Punkie
I love the creative series, & dairy + caffeine free options.I always get white pearls + coconut jelly as additions.The fact that you can control sugar & ice amounts is a plus as well.The sparkling hibiscus is AMAZING!PS: Their merch is super cute. Got a few of these keychains as gifts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: With White Pearls
Stacey O'Neil
Love the Gong cha chain and this one stands up to the name. Great service and a large variety of teas. You can custom order the tea, boba type and fruit from the menu or go with a standard drink. Everything comes in two sizes and you can customize the sweetness level and ice level. So delicious! Sign up for points and get rewards!
Atmosphere: 4
Food: 5
Service: 5
Mayelin Guzman
Had the bubba tea at Gong Cha with the family and everyone agreed it was the worst bubba tea we’ve tried. We had strawberry, Mango and caramel milk bubba and no one could even finish half… it’s not worth it! I would give it 0 stars if I could.
Friendly staff! Tasty drinks.
Atmosphere: 5
Food: 5
Service: 5
At first I liked this store and I wanted to give 5 stars, but after I received my drink: expectation/reality - I had to remove 1 star
Atmosphere: 4
Food: 4
Service: 4
Enjoyed the drinks here
Atmosphere: 5
Food: 5
Service: 5
gong cha at west nyack stands at the best boba place i’ve had a drink from. from the customer service to the kind manager to the amazing boba, i did enjoy my drink very much.
it was a sweet delight that i brought around with me while shopping- made by incredibly kind staff.
the manager was absolutely fantastic and their mannerisms were outstanding.
thank you gong cha!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dirty Brown Sugar Fresh Milk with Milk Foam
ADULT manager dated a teenage employee, and then when they broke up he fired her and refuses to give her her paycheck for the last week she worked ?
Atmosphere: 1
Food: 1
Service: 1
hiring an employee and then firing them after yall break up is wild… is this really who you want managing your store? (didn’t even give her full paycheck mind you…) ? do better
I recently had a disappointing experience at Gongcha due to the manager's unprofessional behavior. Despite initially hiring a new employee for personal reasons, the manager terminated her employment when their relationship encountered difficulties. What's even more concerning is that the manager withheld the employee's paycheck, which is completely unacceptable. This kind of behavior reflects poorly on the company's integrity and respect for its employees. I hope Gongcha takes steps to address such issues in the future.
Atmosphere: 1
Food: 1
Service: 1
The manager fired a recent hire after getting into a romantic relationship for benefits (the Asian guy). Unhinged and incredibly unethical. If you want bubble tea at the mall go to Kung Fu Tea instead, or wait for Taichi to open up soon.
Atmosphere: 1
Food: 1
Service: 1
maybe let's not give profit to a manager that dates his teenage female employees and makes out with them in front of customers? and fires them after he breaks up with the girlfriend? yeah let's not.
Atmosphere: 1
Food: 3
Service: 1
The bubble tea is good here
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Truly disgusted by the service of this Gong Cha. There was a nail in my earl gray boba tea. I refuse to believe that you would serve someone a dysfunctional bubble tea with somebody’s nail in my boba. This is true blasphemy and the person who served this boba truly needs to reconsider their job before serving anymore boba. I spit out the nail so therefore I cannot provide photographic evidence. But my boba is currently in a target cart after I threw it for having a GODAMN nail in it. Here’s photographic evidence. This is truly outrageous behavior and get prepared to be sued. Cause COVID isn’t gone yet. Good luck.
Atmosphere: 1
Food: 1
Service: 1
SOO happy they opened here!!
I love the creative series, & dairy + caffeine free options.I always get white pearls + coconut jelly as additions.The fact that you can control sugar & ice amounts is a plus as well.The sparkling hibiscus is AMAZING!PS: Their merch is super cute. Got a few of these keychains as gifts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: With White Pearls
Love the Gong cha chain and this one stands up to the name. Great service and a large variety of teas. You can custom order the tea, boba type and fruit from the menu or go with a standard drink. Everything comes in two sizes and you can customize the sweetness level and ice level. So delicious! Sign up for points and get rewards!
Atmosphere: 4
Food: 5
Service: 5
Had the bubba tea at Gong Cha with the family and everyone agreed it was the worst bubba tea we’ve tried. We had strawberry, Mango and caramel milk bubba and no one could even finish half… it’s not worth it! I would give it 0 stars if I could.
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