Wetzel's Pretzels

Horrible customer service. Cashier was rude.

Touched my money and then proceeded to kneed the dough… didn’t eat my pretzels ?

The Indian guy was very rude last night I ordered over 40 bucks worth of stuff he did not hear me say a number two which comes with a drink who in the world going to order two the pretzel dogs without one of them being a drink $40 worth of stuff or more without one of them coming with a drink he wanted to charge me a extra $5 for the lemonade when I showed him both receipts where we spent $40 he just didn't make it a number two and was very rude about it so I'm making a report and I have both receipts 1 for $31.25 and the other is $10.60 if he didn't hear me all I asked him to do was let me pay the difference in cost but he said no I have to pay 5 more dollars....that's ridiculous when he just saw my family was at the cart I walked aways 5 steps and came back and asked for for drink... smh poor service on his part...and I see others have said the same about him ..... he obviously doesn't have costumer service skills ??

The taste was ok. But the price…. Paid almost $7 for 1 wetzel dog which is 1 sausage wrapped in dough. The price is ridiculous.

The Indian/Bengali guy taking orders yesterday tried to sell me a $7.49 cup of bites after I ordered a whole cinnamon pretzel advertised for $4 and change on his menu. When I told him again, he said "I can't sell you a whole pretzel", I asked why and he said "because of the system". He sounded totally offhanded and fake. It was Sunday 11/5/22 at 7PM. I ended up not buying anything. Never coming back.

Literally gave me a pretzel that wasn’t fully cooked and overcharged me. I will never come here again!!!!!

Terrible experience 1st floor wretzel pretzel, gave the lady 10-12 min to show up thought it was enough time for her to use a bathroom, 3 other customers showed up and she still didnt show up such a loss in customers should hire more then one person to take charge when other one disappears on stand.

Yum pretzels. Just wish I could eat em more

Wonderful

Yum pretzels. Just wish I could eat em more

Who doesn't like hot pretzels from there local mall

Greasy gross messy pretzels. Why does the mall have so many of this pretzel place throughout? We want Auntie Anne's pretzels back! Thank you!

My order was mixed with bits of other stuff that I didn't order It was gross

Good place. But consistently lazy employees

Didn't realize it was NOT Auntie Anne's until after we purchased the pretzels and lemonades. Very similar menu and experience (to Auntie Anne's).