Dunkin'
1145 Union Rd, West Seneca
(716) 608-6225
Recent Reviews
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Guy at the drive through had dirty hands and was touching all the food. Grossed me out
Derek and grace are the best
Atmosphere: 5
Food: 5
Service: 5
Staff is amazing..
Atmosphere: 4
Food: 5
Service: 5
Hashbrowns are always freezer burnt the people there are just undermanged
Atmosphere: 1
Food: 1
Service: 1
This company used to be my favorite donut shop since I was a kid . Over the years quality and taste has declined. The last dozen I bought were so bland I finally have given up on going back
Atmosphere: 3
Food: 3
Service: 3
The AM at this location (I believe his name is Derrick), is the best. He recognizes my bf's truck and always has our mobile order ready for us. He often notices when my drink is the wrong color before it even goes out the window, and will have it remade for me. He's made our day on multiple occasions.
Waited at counter inside for almost 10 min. Apparently if you want coffee you have to go through drive thru. Lots of people working. One worker walked right by us. HORRIBLE customer service. Finally left. Car on drive thru pulled in and was waited on and left before we even got to our car.
Service: 1
I love Dunkin but this location could use some help. Every time we go, they mess up our order and it's quite frustrating. The employees are nice but there seems to be some miscommunication going on, especially in the drive thru.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Bagel
Drive thru Slow. Messed up order.
Food was very lackluster.
Atmosphere: 2
Food: 3
Service: 2
Coffee was barely warm and packed any coffee flavor. Are they making they're coffee weather now?
Food: 2
Service: 4
Restaurantji Recommends
8 months later and this location still can't get its stuff together. Iced macchiatos are espresso based beverages. Paid 6 dollars for a cup full of milk on numerous occasions. What a waste. This is definitely a management issue. All new staff. Same problems. Pictured on the left is a properly made iced macchiato from the Camp Rd location. Pictured on the right is the garbage the union rd location is selling.
Don't waste your money. Go to camp rd instead.
i asked for a white chocolate latte and they said they don’t carry it as it was on the menu so then i got a different one and asked for it to be made with oat milk and first sip i can right away fell it wasn’t oat milk. the worker was also the rudest person i have ever spoken to in my life. lol this is why i never go to dunkin and will forever be a starbs girlie.
Atmosphere: 1
Food: 1
Service: 1
Got myself a chai latte that hit the spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts
Always enjoy our butter pecan coffee and hash browns here ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Would have liked it to be a little more friendly.
Atmosphere: 1
Food: 3
Service: 1
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