Be careful of placing mobile orders, the app apparently doesn't know if the store is actually opened. I placed a mobile order on my way to work on Thanksgiving yesterday. The app and Google Maps both said the store was opened. The app was accepting mobile orders. Any other place that accepts mobile orders will not accept orders to be placed if the store is closed. The app does not allow you to cancel an order if it is "being prepared" so we could not cancel. I waited about 20 minutes, the app was saying "your order is almost ready and will be out in 1-2 minutes." We realized the store was not actually open, so we came back today around 9:53 AM. The lady at the counter was frustrated, implying that we should have known. This was more of an issue with the app and everywhere else saying they were opened. I already do not like having to go back to places, but the app literally does not allow you to cancel or refund. You have to go to the store. "FYI we're closed on thanksgiving" and when it was brought up that everywhere said they were opened, including their mobile app and Google maps page. She said "yea well no one reads". How are we supposed to read the door that says they're closed before we are even at the restaurant? Who places a mobile order as they're at the door of the restaurant? The app should not have been accepting orders. So be careful if anyone is gonna use the mobile app for placing orders, they might not be opened I guess. And you can't cancel or get a refund on the app because it automatically goes into "being prepared" even though it is obviously not being prepared.
They should probably update the app to either know when the store is not opened (as any other restaurant is able to do) or change it so that the workers have to confirm the order and allow you to cancel until then.
Atmosphere: 1
Food: 4
Service: 1
corey beres
This is the best McDonald's in the area. They always get your order right, they get it to you quickly, and they're nice.
Arthur
Okay ?
Atmosphere: 5
Food: 5
Service: 5
Michael Hock
Terrible drive thru experience. Left after many screw ups before I even paid. Left the line after 15 minutes
Service: 1
Hannah Smith
how you bout to give me a burger with one bun???? did i not pay for a whole burger? i’m confused this is actually so ridiculous how u forget the bottom bun
Atmosphere: 1
Food: 1
Service: 1
Jennifer Kiefer Fenton
Service is great and efficient, but this is second time in the past few months I have ordered a Spicy McCrispy and it came with lettuce and mayo instead of the spicy sauce and pickles. Very frustrating to get home to boring mayonnaise, because that spicy sauce is amazing!!
Food: 2
Service: 5
Garrett DeLang
Burger was put together without any care and was very messy. Half the toppings were off the bun
Food: 2
Service: 3
Bob Petit
food is always great and the staff are wonderful too, always greeting whoever they see and making sure our experience is great! if any mistakes are made by them they thank us and fix it always with a positive attitude. very positive place and everyone should keep up the good work
Kid-friendliness: all the staff are very friendly to all ages, when the kids want to order or be handed the food the staff know exactly how to talk to them. not just the kids but adults too,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Quarter Pounder with Cheese, Hot Caramel Sundae, French Fries, Big Mac, Cheeseburger, Hamburger
Actually haven't had a big Mac in years....I enjoyed it but holy moly 2 big Mac combo meals $21
Atmosphere: 4
Food: 4
Service: 4
Charles T (Chuck T)
Way to busy but everything else was normal
Atmosphere: 2
Food: 4
Service: 3
Diane W.
For my money, the two busiest McDonald's are the one on Union Road in West Seneca, just south of the Southgate Plaza, and the one on Camp Road in Hamburg. Both always seem to have lines around the clock. They have clean restaurants, hot food, and friendly staff, no matter the line. It is always a pleasure to stop by. My other favorite is the one at the five corners, where Southwestern, Transit, Union, Or chard Park Road, and Lake meet. The lines aren't as long here, but steady. And the crew is always friendly. It puts me in mind of the old fashioned commercials where the crew would sweep and smile for the camera. It is sometimes tough to do that under pressure of constant busyness. But I always appreciate it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Big Mac, Cheeseburger, Hamburger, Egg Mcmuffin, Quarter Pounder with Cheese
Angela M. D.
Disappointed - fries were hardly full, and the 2 cheese burgers we asked for without onions came with like extra the amounts!
Atmosphere: 2
Food: 2
Service: 2
DrDizzel
Food is hit or miss..Burger was mostly undercooked. Chicken nuggets were room temperature..
The usual
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: French Fries
Typical mcdonalds. Pretty efficient druve thru. Mostly consistent.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries, Cheeseburger
Be careful of placing mobile orders, the app apparently doesn't know if the store is actually opened. I placed a mobile order on my way to work on Thanksgiving yesterday. The app and Google Maps both said the store was opened. The app was accepting mobile orders. Any other place that accepts mobile orders will not accept orders to be placed if the store is closed. The app does not allow you to cancel an order if it is "being prepared" so we could not cancel. I waited about 20 minutes, the app was saying "your order is almost ready and will be out in 1-2 minutes." We realized the store was not actually open, so we came back today around 9:53 AM. The lady at the counter was frustrated, implying that we should have known. This was more of an issue with the app and everywhere else saying they were opened. I already do not like having to go back to places, but the app literally does not allow you to cancel or refund. You have to go to the store. "FYI we're closed on thanksgiving" and when it was brought up that everywhere said they were opened, including their mobile app and Google maps page. She said "yea well no one reads". How are we supposed to read the door that says they're closed before we are even at the restaurant? Who places a mobile order as they're at the door of the restaurant? The app should not have been accepting orders. So be careful if anyone is gonna use the mobile app for placing orders, they might not be opened I guess. And you can't cancel or get a refund on the app because it automatically goes into "being prepared" even though it is obviously not being prepared.
They should probably update the app to either know when the store is not opened (as any other restaurant is able to do) or change it so that the workers have to confirm the order and allow you to cancel until then.
Atmosphere: 1
Food: 4
Service: 1
This is the best McDonald's in the area. They always get your order right, they get it to you quickly, and they're nice.
Okay ?
Atmosphere: 5
Food: 5
Service: 5
Terrible drive thru experience. Left after many screw ups before I even paid. Left the line after 15 minutes
Service: 1
how you bout to give me a burger with one bun???? did i not pay for a whole burger? i’m confused this is actually so ridiculous how u forget the bottom bun
Atmosphere: 1
Food: 1
Service: 1
Service is great and efficient, but this is second time in the past few months I have ordered a Spicy McCrispy and it came with lettuce and mayo instead of the spicy sauce and pickles. Very frustrating to get home to boring mayonnaise, because that spicy sauce is amazing!!
Food: 2
Service: 5
Burger was put together without any care and was very messy. Half the toppings were off the bun
Food: 2
Service: 3
food is always great and the staff are wonderful too, always greeting whoever they see and making sure our experience is great! if any mistakes are made by them they thank us and fix it always with a positive attitude. very positive place and everyone should keep up the good work
Kid-friendliness: all the staff are very friendly to all ages, when the kids want to order or be handed the food the staff know exactly how to talk to them. not just the kids but adults too,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Quarter Pounder with Cheese, Hot Caramel Sundae, French Fries, Big Mac, Cheeseburger, Hamburger
Restaurantji Recommends
Actually haven't had a big Mac in years....I enjoyed it but holy moly 2 big Mac combo meals $21
Atmosphere: 4
Food: 4
Service: 4
Way to busy but everything else was normal
Atmosphere: 2
Food: 4
Service: 3
For my money, the two busiest McDonald's are the one on Union Road in West Seneca, just south of the Southgate Plaza, and the one on Camp Road in Hamburg. Both always seem to have lines around the clock. They have clean restaurants, hot food, and friendly staff, no matter the line. It is always a pleasure to stop by. My other favorite is the one at the five corners, where Southwestern, Transit, Union, Or chard Park Road, and Lake meet. The lines aren't as long here, but steady. And the crew is always friendly. It puts me in mind of the old fashioned commercials where the crew would sweep and smile for the camera. It is sometimes tough to do that under pressure of constant busyness. But I always appreciate it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Big Mac, Cheeseburger, Hamburger, Egg Mcmuffin, Quarter Pounder with Cheese
Disappointed - fries were hardly full, and the 2 cheese burgers we asked for without onions came with like extra the amounts!
Atmosphere: 2
Food: 2
Service: 2
Food is hit or miss..Burger was mostly undercooked. Chicken nuggets were room temperature..
Atmosphere: 1
Food: 1
Service: 1
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