It took a long time to get our food, to the point where a car honked behind us. They didn’t charge us for two items, even though we told them, a drink and a bagel. The drink they gave us, after getting it wrong, was extremely rushed and leaked the entire time. When we drove off, there was still a whole line of cars waiting.
Atmosphere: 1
Food: 1
Service: 1
jessi miller
Too rude idiots on the drive thru speaker calling names and poking fun. So unprofessional and disrespectful. They lost my business. Grow up!
Dark Zero0
Clean place, nice inside, fresh coffee and donuts.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Donut, Bacon Egg and Cheese
Luda P
I visited Dunkin’ Donuts last Friday to pick up a basket of munchkins for my team at work. I was recently promoted and wanted to show my appreciation for their hard work and dedication. The lady at the register was polite and friendly, and there was no line, so the service was fast and efficient. They also offer a convenient drive-thru option, which is great for those on the go. Right now, they have a fun selection of seasonal donuts for Halloween, which looked festive and delicious! Definitely recommend stopping by to check them out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Donut
Alice
I went to this dunkin this morning and ordered in person. I bought a latte, donut, $6 meal using my dunkins app with the deals but the cashier was very disrespectful and didn’t provide a safe atmosphere in my opinion..Once the order came out; my latte that I asked for whipped cream on top had no whipped cream. I asked the person that made my drink for whipped cream but she said no and that they charged extra for whipped cream. The last time I bought this drink, there was no issue with it and I had the whipped cream on top. 2nd when I tried ordering my $6, I asked if I could add certain stuff to my coffee as in pumpkin swirls or any other extra flavors but she kept saying medium ice coffee only and didn’t help at all, so I just ordered an original blend coffee. Lastly, my bacon egg and cheese had a piece of hair that I found in it when I took a bite. But when I asked for a refund and told them there was hair in my food, they refused to give me a refund and said I was lying to them?? I don’t recommend going here at all. They were very rude and even put hair in my food!
Atmosphere: 2
Food: 1
Service: 1
Michael
Pleasant D&D coffee experience.
Atmosphere: 3
Food: 4
Service: 3
Joe Antonio
Their coffee has changed, not the same. They never have the midnight roast, pot always empty, I think that's their best. One of the bigger stores, set up is nice, employees are nice. Prices did go up a bit, but not much. Decent parking lot, i never have issues...
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Wake-Up Wrap - Turkey Sausage Egg and Cheese, Brownie Batter Donut, Egg and Cheese
carl lieberman
The coffee is always reliable. The freshness of their donuts and bagels is always reliable.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: English Muffin, Muffins
Isabel mejia
good services??
Christina Mendoza
Best customer service I have ever experienced in any Dunkin Donuts so far. The staff is very friendly!
Kid-friendliness: The staff is extremely nice to children.
Warm hot drink, pathetic donut and missed hashbrowns in the bag which I had to drive back and get it.The donut was supposed to be sprinkles. The one who made it didn’t care and the one who put that in the bag for me didn’t care.
I asked for hot coffee with cream. They made it light... when I asked can they make a little darker. The young lady got upset and said "well u asked for cream, when you ask for cream it makes it light" wow!! So putting more coffee and less cream doesn't make it darker?
Atmosphere: 2
Food: 3
Service: 1
atif khan
This place is one of the best place in Westbury! Everyone is so friendly worker and the manager too.Food is fresh and delicious.Best experience had so far.
Atmosphere: 5
Food: 5
Service: 5
Kiaira Robinson
Only giving 1 start because I have to. I just received the worst customer service experience at this location from a man named Sam claiming to be a manager. I had an issue with my order and the way he handled the situation was unprofessional and did not conduct himself as a manager. Will not be coming back to this location.
It took a long time to get our food, to the point where a car honked behind us. They didn’t charge us for two items, even though we told them, a drink and a bagel. The drink they gave us, after getting it wrong, was extremely rushed and leaked the entire time. When we drove off, there was still a whole line of cars waiting.
Atmosphere: 1
Food: 1
Service: 1
Too rude idiots on the drive thru speaker calling names and poking fun. So unprofessional and disrespectful. They lost my business. Grow up!
Clean place, nice inside, fresh coffee and donuts.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Donut, Bacon Egg and Cheese
I visited Dunkin’ Donuts last Friday to pick up a basket of munchkins for my team at work. I was recently promoted and wanted to show my appreciation for their hard work and dedication. The lady at the register was polite and friendly, and there was no line, so the service was fast and efficient. They also offer a convenient drive-thru option, which is great for those on the go. Right now, they have a fun selection of seasonal donuts for Halloween, which looked festive and delicious! Definitely recommend stopping by to check them out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Donut
I went to this dunkin this morning and ordered in person. I bought a latte, donut, $6 meal using my dunkins app with the deals but the cashier was very disrespectful and didn’t provide a safe atmosphere in my opinion..Once the order came out; my latte that I asked for whipped cream on top had no whipped cream. I asked the person that made my drink for whipped cream but she said no and that they charged extra for whipped cream. The last time I bought this drink, there was no issue with it and I had the whipped cream on top. 2nd when I tried ordering my $6, I asked if I could add certain stuff to my coffee as in pumpkin swirls or any other extra flavors but she kept saying medium ice coffee only and didn’t help at all, so I just ordered an original blend coffee. Lastly, my bacon egg and cheese had a piece of hair that I found in it when I took a bite. But when I asked for a refund and told them there was hair in my food, they refused to give me a refund and said I was lying to them?? I don’t recommend going here at all. They were very rude and even put hair in my food!
Atmosphere: 2
Food: 1
Service: 1
Pleasant D&D coffee experience.
Atmosphere: 3
Food: 4
Service: 3
Their coffee has changed, not the same. They never have the midnight roast, pot always empty, I think that's their best. One of the bigger stores, set up is nice, employees are nice. Prices did go up a bit, but not much. Decent parking lot, i never have issues...
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Wake-Up Wrap - Turkey Sausage Egg and Cheese, Brownie Batter Donut, Egg and Cheese
The coffee is always reliable. The freshness of their donuts and bagels is always reliable.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: English Muffin, Muffins
good services??
Best customer service I have ever experienced in any Dunkin Donuts so far. The staff is very friendly!
Kid-friendliness: The staff is extremely nice to children.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Donut, Avocado Toast, Donuts
Restaurantji Recommends
Warm hot drink, pathetic donut and missed hashbrowns in the bag which I had to drive back and get it.The donut was supposed to be sprinkles. The one who made it didn’t care and the one who put that in the bag for me didn’t care.
Atmosphere: 4
Food: 2
Service: 2
this dunkin is better than the one on Jericho
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Plain Stuffed Bagel Minis, Donuts
I asked for hot coffee with cream. They made it light... when I asked can they make a little darker. The young lady got upset and said "well u asked for cream, when you ask for cream it makes it light" wow!! So putting more coffee and less cream doesn't make it darker?
Atmosphere: 2
Food: 3
Service: 1
This place is one of the best place in Westbury! Everyone is so friendly worker and the manager too.Food is fresh and delicious.Best experience had so far.
Atmosphere: 5
Food: 5
Service: 5
Only giving 1 start because I have to. I just received the worst customer service experience at this location from a man named Sam claiming to be a manager. I had an issue with my order and the way he handled the situation was unprofessional and did not conduct himself as a manager. Will not be coming back to this location.
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